KwikEngage vs AeroChat: WhatsApp Marketing vs Finishing the Job in Chat
KwikEngage is a WhatsApp marketing and retargeting app for Shopify, and AeroChat runs the whole customer conversation, from the question to the payment confirmation. KwikEngage suits a store that runs cart recovery, broadcasts and retargeting at volume. AeroChat suits a store that wants customers to ask, pay and get delivery updates in one chat, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email.
KwikEngage and AeroChat at a glance
| KwikEngage | AeroChat | |
|---|---|---|
| What it is | A WhatsApp marketing app: cart recovery, broadcasts, retargeting, a support inbox, a bot builder and checkout in WhatsApp | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Growth about US$40 a month for India only, Pro about US$270 a month for the UK, EU and the rest of the world, with channel usage on top | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp, with email, SMS and Instagram for retargeting | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Cart recovery, campaigns, AI chatbots for support questions and checkout inside WhatsApp | Answers from your store data, verifies the customer before sharing an order, sends a payment link and confirms payment, books delivery and runs any workflow you describe |
| Setup | Shopify app install. Pro adds a dedicated growth consultant | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
KwikEngage details from KwikEngage’s Shopify App Store listing, checked 11 November 2026.
Where AeroChat is different
Order questions answered from the store
AeroChat verifies the customer’s email or phone, then reads the order from your Shopify store and answers where it is, what is in it and when it ships. Orders are never stored. It also answers product, stock and shipping questions from the same store data, so the conversation does not end at a notification.
It finishes the sale in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. The customer never types “paid”, and AeroChat never sees card numbers or holds your funds.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat. See how coexistence works.
Describe a workflow and it is built
Instead of drawing a flow, you describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Any system with a public API connects this way. See the integrations it already has pages for.
When KwikEngage may suit you better
- Retargeting is your main goal. KwikEngage identifies anonymous shoppers and retargets them on WhatsApp, email, SMS and Instagram. AeroChat does not retarget anonymous visitors.
- You want a consultant on the account. KwikEngage’s Pro plan includes a dedicated growth consultant.
Pricing as of November 2026
KwikEngage plans from its Shopify App Store listing, which shows prices in local currency. The US dollar figures are approximate. Both plans have a 14-day free trial, and channel usage is charged on top.
| KwikEngage plan | About | Where | What it includes |
|---|---|---|---|
| Growth | US$40 a month | India only | Cart recovery, broadcasts, WhatsApp API access, support inbox, bot builder |
| Pro | US$270 a month | UK, EU and the rest of the world | Same core features, a growth consultant, Klaviyo, Recharge and Rebuy integrations |
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial and no limit on admin users, and your team’s replies don’t count toward the plan. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from KwikEngage to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect WhatsApp and your other channels. You can connect the same WhatsApp number, and it can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, cash on delivery confirmation, cart reminders, returns and taking payment in the chat. AeroChat builds each one from your description.
- Recreate your approved templates. Business-initiated WhatsApp messages outside the 24-hour window need approved templates. See WhatsApp message templates.
Questions
Is AeroChat or KwikEngage better for my Shopify store?
If you want customers to get answers, pay and get delivery updates in one chat on every channel, AeroChat is the better fit. If WhatsApp retargeting at volume is your priority, KwikEngage is an option to look at.
Does AeroChat send cart reminders?
Yes. See abandoned cart recovery for Shopify. When the customer replies, AeroChat answers and can take the payment in the chat.
Can AeroChat take payment inside WhatsApp?
Yes. AeroChat sends an Airwallex payment link in the conversation and confirms the order once it is paid. The customer never types “paid”.
Can I keep my WhatsApp number?
Yes. You connect the same number to AeroChat, and it can stay on the WhatsApp Business app on your phone at the same time.
See AeroChat finish a sale on your own store
Install AeroChat, connect your store and WhatsApp, and ask your own number for a product you sell. Then say “I’ll take it”.
7-day free trial.