Interakt vs AeroChat: WhatsApp Notifications vs Finishing the Sale in Chat
Interakt sends WhatsApp notifications, cart reminders and campaigns for Shopify, and AeroChat runs the whole conversation, from the question to the payment confirmation. Interakt suits a store that mainly wants automated WhatsApp order messages and broadcasts. AeroChat suits a store that wants those messages and full answers, payment and delivery updates in one chat, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email.
Interakt and AeroChat at a glance
| Interakt | AeroChat | |
|---|---|---|
| What it is | A WhatsApp marketing app for Shopify: notifications, cart reminders, campaigns, cash on delivery confirmation and a shared team inbox | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Four plans from US$21 to US$99 a month on its Shopify listing, with WhatsApp conversation charges on top | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp, with Instagram automation from the Growth plan | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Automated order, shipping and cart messages, FAQ auto-replies, chatbots from Growth, and WhatsApp AI agents for sales, FAQs and lead qualification on Premier | Answers from your store data, verifies the customer before sharing an order, sends a payment link and confirms payment, books delivery and runs any workflow you describe |
| Setup | Shopify app install with WhatsApp API approval and setup on every plan | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Interakt details from Interakt’s Shopify App Store listing, checked 11 November 2026.
Where AeroChat is different
Order questions answered from the store
AeroChat verifies the customer’s email or phone, then reads the order from your Shopify store and answers where it is, what is in it and when it ships. Orders are never stored. It also answers product, stock and shipping questions from the same store data, so the conversation does not end at a notification.
It finishes the sale in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. The customer never types “paid”, and AeroChat never sees card numbers or holds your funds.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat. See how coexistence works.
Describe a workflow and it is built
Instead of drawing a flow, you describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Any system with a public API connects this way. See the integrations it already has pages for.
When Interakt may suit you better
- You mainly send notifications and broadcasts. If your WhatsApp use is order alerts, cart reminders and campaigns, and your team answers the replies by hand, Interakt covers that at a low monthly price.
- You want a 14-day trial. Interakt lists a 14-day free trial on every plan. AeroChat’s trial is 7 days.
Pricing as of November 2026
Interakt plans from its Shopify App Store listing, in US dollars. Every plan has a 14-day free trial, and WhatsApp conversation charges are billed on top.
| Interakt plan | Monthly | What it adds |
|---|---|---|
| Starter | US$21 | Automated notifications, shared team inbox, WhatsApp widget |
| Growth | US$41 | Delayed notifications, analytics, basic chatbot, Instagram automation |
| Advanced | US$51 | Advanced chatbot, agent stats, chat auto-routing |
| Premier | US$99 | WhatsApp AI agents, number collection popup, Shopify actions in the workflow builder |
Annual billing is also listed, at a lower monthly rate.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial and no limit on admin users, and your team’s replies don’t count toward the plan. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Interakt to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect WhatsApp and your other channels. You can connect the same WhatsApp number, and it can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, cash on delivery confirmation, cart reminders, returns and taking payment in the chat. AeroChat builds each one from your description.
- Recreate your approved templates. Business-initiated WhatsApp messages outside the 24-hour window need approved templates. See WhatsApp message templates.
Questions
Is AeroChat or Interakt better for my Shopify store?
If you want customers to ask, pay and get delivery updates without leaving WhatsApp or the other channels they use, AeroChat is the better fit. If you only need WhatsApp notifications and campaigns, Interakt is an option to look at.
Can AeroChat confirm cash on delivery orders?
Yes. AeroChat asks the customer to confirm before dispatch and updates the order from their reply. See cash on delivery confirmation.
Does AeroChat send abandoned cart reminders?
Yes. See abandoned cart recovery for Shopify. When the customer replies, AeroChat answers from your store and can take the payment in the chat.
Can I keep my WhatsApp number?
Yes. You connect the same number to AeroChat, and it can stay on the WhatsApp Business app on your phone at the same time.
See AeroChat finish a sale on your own store
Install AeroChat, connect your store and WhatsApp, and ask your own number for a product you sell. Then say “I’ll take it” and watch the payment link arrive.
7-day free trial.