Best Chatbot for Shopee Sellers in 2026: What to Look For and Six Options

The best chatbot for Shopee sellers is AeroChat. It answers buyers in Shopee chat from your product details, size charts and policies, in the buyer’s language, and checks stock in your sheet or system before it confirms anything. Damaged items, disputes and refund requests go to your team with the conversation attached. The same AeroChat also runs Lazada, TikTok Shop buyer chat, WhatsApp, Instagram, Messenger and web chat, where it can take payment and confirm the order in the chat. Below are the criteria that matter for a Shopee seller, then AeroChat and five other options with who each one suits.

What actually matters in a chatbot for Shopee

• It replies inside Shopee chat. Buyers ask before they check out, and they expect the answer in the same Shopee conversation. A tool that only reads reviews, or only sends one fixed auto-reply, leaves most questions to you. See Shopee auto-reply setup.
• It answers from your real product details. Size, variant, stock and delivery questions need your size charts, stock counts and policies, not a generic script. See answering product questions on Shopee faster.
• It replies in the buyer’s language. Shopee buyers often write in mixed languages. The chatbot should read that and reply the same way. See multilingual replies for marketplace sellers.
• It knows when to hand over. Damaged or missing items, disputes and refunds belong with your team, with the conversation attached. See handling return requests on Shopee.
• It covers your other channels. Most Shopee sellers also sell on Lazada, TikTok Shop, WhatsApp or their own store. One inbox for all of them saves switching tabs. See managing Shopee, Lazada and TikTok Shop chats in one place.
• You can price it. Tools charge by AI replies, AI resolutions, users or a yearly plan. Work out what the bill does in a sale month, when chat volume jumps.

The options

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows. In Shopee chat it answers product, size, variant, delivery and return questions from your product details and written policies, in the buyer’s language, including mixed-language messages. Before it confirms stock it can check a Google Sheet or any system with a public API. Damaged, wrong or missing items, angry buyers and refund requests go to your team with the conversation attached. Orders, payment and returns stay in Shopee. On your own channels (WhatsApp, Instagram, Messenger, Telegram, web chat and email) it goes further: it sends an Airwallex payment link, detects the payment and confirms the order in the same chat. You describe a workflow in your own words and AeroChat builds it. See AeroChat for Shopee.

• Suits: Shopee sellers who also sell on Lazada, TikTok Shop, WhatsApp or their own store, and want one set of answers across all of them.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits. 7-day free trial. See the pricing page.
• Keep in mind: Shopee’s own approval steps apply before chat access is switched on. The AeroChat team walks you through them.

2. ChatPlusAI

An AI customer service desk for marketplace sellers. It connects to Shopee, Lazada, TikTok Shop, Tokopedia and Mercado Libre, plus WhatsApp, and answers using marketplace order, product and logistics data and a question bank you build. It also sends order-stage messages such as payment reminders and shipping updates, and handles review invites.

• Suits: sellers who run several marketplace stores and want order-stage messages and replies handled in one desk.
• Pricing model: yearly plans only, from US$899 a year on Growth for 3 agents and 3,000 AI orders a month, as of 6 November 2026. 7-day trial.
• Limitation: it does not list Instagram, web chat, email or Telegram, and does not take actions in payment or delivery systems. See ChatPlusAI vs AeroChat.

3. Zaapi

A unified chat inbox for online sellers. Zaapi says you can read and reply to Shopee customer chats in its system, and it lists Lazada, TikTok, WhatsApp, Facebook, Instagram, LINE, email and website chat among its channels, with an AI agent.

• Suits: sellers who use LINE alongside Shopee and want one inbox for social and marketplace chats.
• Pricing model: per plan with 3 users included, from $79 a month, or $59 a month billed yearly, on Basic, with AI messages sold separately at $40 per 1,000, as of November 2026. Prices exclude VAT.
• Limitation: Shopify integration and automation flows start on Pro, and webhook actions on Advanced. See Zaapi vs AeroChat.

4. Duoke

An AI customer service system for marketplace sellers that brings buyer chats from TikTok, Shopee, Lazada, Mercado Libre and other marketplaces into one inbox, with AI replies.

• Suits: sellers with several marketplace stores who want AI replies billed only when a conversation is resolved.
• Pricing model: pay per AI resolution in credits, with conversations a person handles not charged, as of November 2026. Its site also lists a 5-store allowance at no charge.
• Limitation: it is built around marketplace chats, so it suits sellers whose own channels matter less.

5. Ginee Chat

The chat module of Ginee’s marketplace management system. It brings Shopee, Lazada and Tokopedia chats into one place, with quick-reply templates and an auto-reply that sends a message when your team has not answered within the time you set.

• Suits: sellers who already run their listings and orders in Ginee.
• Pricing model: part of Ginee’s plans. Its help pages do not state a separate chat price, as of November 2026.
• Limitation: Ginee says auto-reply covers Shopee, Lazada and Tokopedia only. It is a timed reply, not an AI that reads the question.

6. Jubelio Chat

A chat app from Jubelio, the Indonesian store management system. It gathers messages from marketplaces such as Shopee, Tokopedia, Lazada and Blibli, and from WhatsApp, into one dashboard, with an AI assistant that suggests replies and quick-reply templates.

• Suits: sellers in Indonesia who want marketplace and WhatsApp chats in one place at no cost.
• Pricing model: Jubelio says Jubelio Chat is free, as of November 2026.
• Limitation: the AI suggests replies for your team to send. It does not answer on its own.

Comparison table

Facts from each company’s own pages, checked 11 November 2026: Zaapi pricing and Shopee and Lazada chat, Duoke, Ginee auto reply help, Jubelio Chat. ChatPlusAI from chatplus.ai and its help center, pricing checked 6 November 2026.

How to pick for your Shopee store

• If Shopee is your only channel: a marketplace desk such as ChatPlusAI, Duoke or Ginee Chat may cover it. Check whether the replies come from AI that reads the question or from a timed message.
• If you also sell on your own store, WhatsApp or Instagram: pick a chatbot that runs all of them from one set of product details, so a buyer gets the same answer everywhere. See selling on Shopify and Shopee at the same time.
• If chat performance matters for your shop rating: read how Shopee measures it first. See Shopee chat performance explained and how to improve your Shopee chat response rate.
• If you want ready-made messages: start with our Shopee greeting message templates and away message templates.

Questions

What is the best chatbot for Shopee sellers?

AeroChat. It answers buyers in Shopee chat from your product details and policies, in their language, hands refunds and disputes to your team, and runs your other marketplaces and channels from the same setup.

Can a chatbot process Shopee orders or refunds?

With AeroChat, orders, payment and returns stay in Shopee. AeroChat answers the question and passes refund and damage cases to your team with the conversation attached.

Does AeroChat work on Lazada and TikTok Shop too?

Yes. AeroChat answers in Lazada chat and TikTok Shop buyer chat, in the same inbox as Shopee, WhatsApp, Instagram, Messenger and web chat.

How do I connect my Shopee shop?

Connect it from the AeroChat dashboard. Shopee’s own approval steps apply to chat access, and the AeroChat team walks you through them.

Try AeroChat on your Shopee shop

Sign up, add your product details and policies, and connect your Shopee shop. Then ask it the size question your buyers send most often.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.