WhatsApp Membership and Subscription Renewals
Membership and subscription renewals on WhatsApp let a member renew in the chat where the reminder reached them. AeroChat reads the member’s plan and expiry from Mindbody, Keap or your membership system, sends a payment link, records the renewal, and hands freezes and cancellations to your team.
What happens today
The renewal notice goes out by email or the membership system’s own reminder. Members who want to renew reply on WhatsApp with a question about price or plan, and wait for someone at the front desk to look it up.
Payment then happens at the counter or through a separate link sent later. Some members drift past the expiry date, and the business finds out when they stop coming.
How it runs on WhatsApp
- The renewal notice reaches the member through your membership system, or as a WhatsApp broadcast to opted-in members whose plan ends this month (Growth and up).
- The member replies, for example “renew” or “what are my options?”.
- AeroChat finds the member in Mindbody or Keap by phone number. If there is no number, it asks for their email or member ID. It reads the current plan, the expiry date and the renewal price.
- It sets out the options you allow, such as the same plan or an upgrade, and sends a payment link in the chat once the member chooses.
- When the payment is confirmed, it records the renewal in your membership system, tags the member as renewed, and confirms the new end date in the chat.
- Requests to freeze, downgrade, cancel or discuss a price go to a person with the member’s plan details.
The recipe
Copy this into AeroChat
When a member asks to renew, or replies to our renewal notice, follow these steps.
- Find the member in Mindbody (example) by phone number. If there is no phone number, ask for their email or member ID.
- Read their current plan, the end date and the renewal price.
- Tell them: “Your Unlimited Monthly plan (example) ends on 15 November (example). You can renew the same plan, or move to the 12-month plan (example).”
- When they choose, send an Airwallex payment link for the amount of the plan they chose.
- When the payment is confirmed, record the renewal in Mindbody, add the tag “renewed-2026” (example), and tell them their new end date.
- If they ask to freeze, cancel, downgrade or get a different price, hand the conversation to the membership team (example) with their plan and end date.
Only offer the plans listed above. Do not offer discounts. Reply in the customer’s language.
Connect the systems behind it
- Mindbody: reads the member’s plan, expiry and price, and records the renewal.
- Keap: finds the contact, reads the subscription, and tags the member once they renew.
- Stripe: for subscriptions billed through Stripe, reads the renewal date and sends the payment link.
- Teachworks: reads a student’s term and fees for tuition centres renewing by term.
- Google Sheets: for members kept in a sheet. Connect a Google account and AeroChat reads the end date and writes the renewal.
Airwallex payment links are built in on Growth and up, so the member pays without leaving the chat.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it costs on WhatsApp
A renewal notice sent on WhatsApp outside an open conversation is an approved template, charged per message, and one sent as a broadcast is a marketing template with no free allowance. The member’s replies cost nothing. AeroChat’s replies in the conversation that follows are service messages, free up to 1,000 a month per business phone number and then charged per message. Rates vary by country and are set in Meta’s rate cards, and AeroChat passes Meta’s WhatsApp fees through at cost.
Also on Instagram, Messenger, TikTok and web chat
The same renewal workflow runs on Instagram, Facebook Messenger, TikTok (DMs and TikTok Shop buyer chat), Telegram, web chat and email, with the same membership system and payment link behind it.
Who uses it
- Spas and wellness centres renewing memberships and packages.
- Tuition centres collecting the next term’s fees.
- Aircon and home services renewing maintenance contracts.
Questions
Can members renew and pay on WhatsApp?
Yes. AeroChat reads the plan from your membership system, sends a payment link in the chat, and records the renewal once the payment is confirmed. Payment links are on Growth and up.
Can AeroChat send renewal reminders on WhatsApp?
Reminders come from your membership system or from a WhatsApp broadcast to members who opted in, sent as an approved template. Outside the 24-hour window that opens with the member’s last message, only a template can be sent. When the member replies, AeroChat takes over the conversation.
What if a member wants to cancel?
AeroChat hands the conversation to the person you name, with the member’s plan and end date. It does not cancel or freeze plans unless your recipe allows it.
Which plan do I need?
Workflows via Skills are on every plan, Free included. Starter has 500 AI responses and 3 seats, Growth has 2,000 and 10 seats with payment links and broadcasts, and Advanced has 5,000 and 25 seats.
Let members renew in the chat they already use
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.
Related: payment reminders and collection and win-back and re-engagement.