WhatsApp price drop alert templates
A WhatsApp price drop alert names the product the customer showed interest in, gives the old and new price and the end date, and lets them buy by replying. Below are 10 templates to copy. AeroChat sends them to opted-in customers when a price changes in your store and takes the order in the same chat.
What a price drop alert should do
The alert works because it is personal. Only send it for a product the customer asked about, saved or looked at in chat. Show the old price and the new one, and say when the new price ends.
Keep it to one product per message where you can. A list of discounts reads like a broadcast.
The WhatsApp rules that apply
These are promotional messages, so outside WhatsApp’s 24-hour customer service window they go out as approved marketing templates. Meta’s guidelines put sales offers and prompts to buy in the marketing category. Send them only to customers who agreed to hear from you on WhatsApp, and give them an easy way to stop. See WhatsApp opt-in and opt-out, the WhatsApp message templates guide and WhatsApp message templates.
Source: Meta’s WhatsApp template category guidelines on developers.facebook.com, as of November 2026.
10 WhatsApp price drop alert templates to copy
Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. AeroChat fills them from your store data when it sends the message.
1. Item asked about in chat
Use when a customer asked about a product and didn’t buy.
Hi {{customer_name}}, the {{product_name}} you asked about is now {{new_price}}, down from {{old_price}}.
The price is valid until {{end_date}}. Reply here and I'll send your payment link.
Reply STOP to stop these alerts.
2. Wishlist item
Use for items saved to a wishlist.
Hi {{customer_name}}, an item on your wishlist just dropped in price.
{{product_name}}: {{new_price}} (was {{old_price}}) until {{end_date}}.
Want it? Reply YES.
Reply STOP to stop these alerts.
3. In the customer’s size
Use when the size they asked about is part of the drop.
Hi {{customer_name}}, the {{product_name}} in size {{size}} is now {{new_price}}.
We still have your size in stock. Reply here to order.
Reply STOP to stop these alerts.
4. Price drop with low stock
Use only when stock really is low.
Hi {{customer_name}}, the {{product_name}} is down to {{new_price}} and only {{quantity}} are left.
Reply YES and I'll send your payment link now.
Reply STOP to stop these alerts.
5. Bundle price drop
Use when a set is cheaper than buying the items alone.
Hi {{customer_name}}, the {{bundle_name}} is now {{new_price}} for the set until {{end_date}}.
That includes {{bundle_items}}. Reply here if you'd like it.
Reply STOP to stop these alerts.
6. Price drop on a past purchase
Use for consumables the customer buys again.
Hi {{customer_name}}, the {{product_name}} you buy from us is {{new_price}} this week, down from {{old_price}}.
Reply REORDER and I'll set up the same order.
Reply STOP to stop these alerts.
7. Upgrade price drop
Use when a higher model the customer considered is now cheaper.
Hi {{customer_name}}, you were choosing between the {{product_a}} and the {{product_b}}.
The {{product_b}} is now {{new_price}}, only {{price_difference}} more than the {{product_a}}.
Reply here if you'd like to know more.
Reply STOP to stop these alerts.
8. Price ends soon
Use once, the day before the lower price ends.
Hi {{customer_name}}, the lower price on {{product_name}} ends tomorrow at {{end_time}}.
It's {{new_price}} until then. Reply YES to order.
Reply STOP to stop these alerts.
9. Member price
Use for loyalty members who get a lower price.
Hi {{customer_name}}, as a {{store_name}} member, the {{product_name}} is {{member_price}} for you until {{end_date}}.
Reply here and I'll apply it to your order.
Reply STOP to stop these alerts.
10. Price drop on cart item
Use when an item left in a cart drops in price.
Hi {{customer_name}}, the {{product_name}} in your cart is now {{new_price}}.
You can finish your order here: {{cart_url}}, or reply and I'll help.
Reply STOP to stop these alerts.
Send these automatically with AeroChat
AeroChat tracks which products each customer asked about or saved, and checks prices in your store platform, such as Shopify, WooCommerce or Wix. When a price drops, it sends the matching alert to customers who opted in:
- Old price, new price and end date: come from the product’s compare-at price, sale price and the sale settings in your store.
- Size and stock: AeroChat checks the customer’s size is in stock before it sends the alert.
- Interest: comes from earlier chats, wishlists or carts the customer left.
- Reply to buy: AeroChat confirms the item and sends a payment link. Payment is detected automatically and the order is confirmed in the chat.
- STOP: AeroChat removes the customer from alerts straight away.
See WhatsApp broadcasts and WhatsApp win-back.
Related
- WhatsApp back in stock templates
- WhatsApp promo broadcast templates
- WhatsApp abandoned cart recovery
- WhatsApp win-back
- Discount codes in chat
- WhatsApp opt-in and opt-out
Questions
Is a price drop alert a marketing template?
Yes. It invites the customer to buy at a lower price, which Meta’s guidelines treat as promotional. Send it as a marketing template, only to customers who opted in.
How does AeroChat know which product to mention?
From the customer’s own activity: products they asked about in chat, saved to a wishlist or left in a cart.
Can the customer order straight from the alert?
Yes. They reply, AeroChat confirms the size and sends a payment link in the same chat.
How often should I send price alerts?
Only when the price really drops on something the customer wanted. Customers who get too many alerts tend to block or report the number.
Tell interested customers when the price drops
Connect your store and WhatsApp number, and AeroChat sends price drop alerts to opted-in customers and takes the order in the chat. Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.