SL WhatsApp Chat + Marketing vs AeroChat: Chat Button vs Full Conversation
SL, also called SuperLemon, adds WhatsApp chat buttons and automated order messages to a Shopify store, and AeroChat answers the conversation itself, from the question to the payment confirmation. SL suits a small store that wants a WhatsApp button and cart, cash on delivery and order messages at a low price, with the team answering replies. AeroChat suits a store that wants customers answered from the store, with payment and delivery updates in the same chat, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email.
SL and AeroChat at a glance
| SL | AeroChat | |
|---|---|---|
| What it is | A WhatsApp app for Shopify: chat buttons, cart recovery, cash on delivery confirmation, order updates, campaigns and a support inbox | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | A no-cost tier, then US$9.99 and US$29.99 a month, with WhatsApp messages from US$0.015 billed separately | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too | |
| What it does in chat | Sends automated cart, order, shipment and cash on delivery messages. Your team answers replies in the inbox | Answers from your store data, verifies the customer before sharing an order, sends a payment link and confirms payment, books delivery and runs any workflow you describe |
| Setup | Shopify app install. Automate sends from the app’s shared number, Scale from your own approved number | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
SL details from SL’s Shopify App Store listing, checked 11 November 2026.
Where AeroChat is different
It answers the reply
When a customer replies to an order or cart message, AeroChat answers from your store: product, stock, shipping and order questions. Your team steps in only when a request needs a person.
It finishes the sale in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. The customer never types “paid”, and AeroChat never sees card numbers or holds your funds.
Your own number, on every plan
AeroChat sends from your own WhatsApp number, which can stay on the WhatsApp Business app on your phone at the same time. See how coexistence works.
More than WhatsApp
The same workflows run on Instagram, Messenger, Telegram, email, web chat and TikTok Shop buyer chat, and AeroChat supports Shopee and Lazada.
When SL may suit you better
- You only need a chat button and alerts. If you want a WhatsApp button with many styles and automated order messages, and your team answers the rest, SL is low in price.
- You want a Chrome extension for WhatsApp Web. SL includes a WhatsApp Web Copilot extension on its no-cost tier.
Pricing as of November 2026
SL plans from its Shopify App Store listing, in US dollars a month. Paid plans have a 7-day free trial. WhatsApp message rates start from US$0.015 and are billed separately.
| SL plan | Monthly | What it includes |
|---|---|---|
| No-cost tier | US$0 | Chat widget, manual cart and order messages, CRM, phone capture widgets |
| Automate | US$9.99 | Cart recovery, cash on delivery confirmation and order updates, sent from a shared approved number |
| Scale | US$29.99 | Your own approved number, campaigns, support inbox, webhook or Shopify Flow automation |
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial and no limit on admin users, and your team’s replies don’t count toward the plan. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from SL to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect WhatsApp and your other channels. You can connect the same WhatsApp number, and it can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, cash on delivery confirmation, cart reminders, returns and taking payment in the chat. AeroChat builds each one from your description.
- Recreate your approved templates. Business-initiated WhatsApp messages outside the 24-hour window need approved templates. See WhatsApp message templates.
Questions
Is AeroChat or SL better for my Shopify store?
If you want customers answered and the sale finished in the chat, AeroChat is the better fit. If you only need a WhatsApp button and automated order messages, SL is an option to look at.
Can AeroChat confirm cash on delivery orders?
Yes. See cash on delivery confirmation.
Can AeroChat send cart reminders?
Yes. See abandoned cart recovery for Shopify.
Will messages come from my own number?
Yes. AeroChat sends from your own WhatsApp number on every plan.
See AeroChat answer your customers on WhatsApp
Install AeroChat, connect your store and your own WhatsApp number, and ask it about an order you shipped this week.
7-day free trial.