Commslayer vs AeroChat: AI Helpdesk vs Chat That Finishes the Sale
AeroChat finishes service and sales requests inside the chat on every channel, and Commslayer is an AI helpdesk for Shopify stores, priced by conversations. Commslayer suits a store that wants a full helpdesk with an AI agent, AI drafts, comment moderation and an order editing widget at checkout. AeroChat suits a Shopify store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Commslayer and AeroChat at a glance
| Commslayer | AeroChat | |
|---|---|---|
| What it is | An AI helpdesk and chat app for Shopify | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Plans by conversations, AI agent messages and AI drafts a month | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Email, live chat, WhatsApp and social DMs. Comment moderation on Instagram, Facebook and TikTok | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | The AI agent resolves tickets, edits orders, drafts replies, summarizes threads and translates. Checkout self-serve order editing widget | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Shopify app install. Works with Shopify Flow, Recharge, Loop Subscription and Judge.me. API and MCP access | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Commslayer details from apps.shopify.com/commslayer, checked 11 November 2026.
Where AeroChat is different
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
Not only for stores
AeroChat also books appointments, takes deposits and answers service questions, so a store that also runs workshops, fittings or repairs can use the same setup for both.
When Commslayer may suit you better
- You want a full helpdesk. Commslayer is built as a ticketing helpdesk with unlimited agents and seats, AI drafts and summaries. A support team that works ticket by ticket may prefer it.
- You moderate ad comments. Commslayer lists comment moderation on Instagram, Facebook and TikTok ads and posts.
Pricing as of November 2026
Commslayer plans, from its Shopify App Store listing. The App Store listing shows prices as estimates in the viewer’s local currency. The US dollar figures here use the exchange rate the listing states.
| Commslayer plan | Price a month | Conversations | AI agent messages | AI drafts |
|---|---|---|---|---|
| Free tier | US$0 | 300 | 300 | 300 |
| Plus 700 | US$39 | 700 | 1,400 | 1,400 |
| Plus 1,500 | US$99 | 1,500 | 3,000 | 3,000 |
| Scale 4,500 | US$299 | 4,500 | 9,000 | 9,000 |
Paid plans have a 14-day free trial. Scale adds AI agent setup services and a direct Slack channel with the team.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Commslayer to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect your channels. Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat all run from one place.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, product questions and taking payment in the chat. AeroChat builds each one from your description.
- Keep a helpdesk if you want. AeroChat works alongside your current helpdesk, or replaces it.
Questions
Is AeroChat or Commslayer better for my Shopify store?
If you want customers to ask, pay and get delivery updates in one conversation, on every channel, AeroChat is the better fit. If you want a ticketing helpdesk with AI drafts, Commslayer is an option to look at.
Can AeroChat book delivery in the chat?
Yes. In Malaysia, AeroChat books the delivery with POS Malaysia and sends the tracking number in the same conversation. Other couriers connect through their public APIs.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
Resolve the request, not just the ticket
Install AeroChat, connect your store, and send your own number a return request. See AeroChat check the order date and start the return.
7-day free trial.