Chaty vs AeroChat: Chat Buttons vs a Chat That Answers and Sells
AeroChat answers customers and finishes the sale in the chat, and Chaty adds buttons to your store that open a chat in WhatsApp, Messenger and other apps. Chaty suits a store that only wants visitors to reach it on the apps they already use, and replies to each message by hand in that app. AeroChat suits a Shopify store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Chaty and AeroChat at a glance
| Chaty | AeroChat | |
|---|---|---|
| What it is | A chat button widget for Shopify with 20+ channel buttons | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Plans by store visitors a month | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Buttons for WhatsApp, Messenger, Viber, LINE, Telegram, Instagram, phone, SMS, email, TikTok, WeChat and more | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Opens a chat in the chosen app, with preset welcome and WhatsApp messages. Replies happen in each app. The listing describes no AI | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Shopify app install. Customize buttons, triggers, page and country targeting | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Chaty details from apps.shopify.com/chaty, checked 11 November 2026.
Where AeroChat is different
AeroChat answers and acts, your team steps in when needed
AeroChat resolves the request itself: it checks the order, sends the payment link, starts the return or books the delivery. Your team sees every conversation, can take over at any point, and gets anything outside the limits you set, with the details attached.
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
Your store is built in
Shopify, WooCommerce and Wix are built in. AeroChat reads your products, stock and orders, verifies the customer before it shares an order, and answers from live data instead of a static FAQ.
When Chaty may suit you better
- You only want contact buttons. If your team answers every message by hand in WhatsApp, Messenger or Viber and you only need a way in, Chaty does that.
- Your customers use Viber, LINE or WeChat. Chaty has buttons for all three. AeroChat does not list them as channels today.
Pricing as of November 2026
Chaty plans, from its Shopify App Store listing. The App Store listing shows prices as estimates in the viewer’s local currency. The US dollar figures here use the exchange rate the listing states. Paid plans share one feature list and differ by visitors a month.
| Chaty plan | Price a month | Visitors a month |
|---|---|---|
| Free tier | US$0 | 500 |
| Basic | US$15 | 10,000 |
| Pro | US$39 | 50,000 |
| Growth | US$79 | 150,000 |
Yearly billing is listed at ten times the monthly price. Plans for more than 150,000 visitors a month are available on request.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Chaty to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, product questions and taking payment in the chat. AeroChat builds each one from your description.
- Replace the buttons with answers. Put the AeroChat web chat on your store, and keep your WhatsApp link. Both reach the same workflows.
Questions
Is AeroChat or Chaty better for my Shopify store?
If you want messages answered, orders checked and payment taken without a person replying, AeroChat is the better fit. If you only want buttons that open your chat apps, Chaty is an option to look at.
Does Chaty reply to customers?
No. Chaty’s listing describes buttons, preset messages and triggers, and no AI, as of November 2026. The reply comes from you, in each app. AeroChat replies on every channel from one place.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
Answer the messages your buttons bring in
Install AeroChat, connect your store and WhatsApp, and message your own number from the store. See the answer arrive without anyone typing it.
7-day free trial.