Chaty Alternatives for Shopify Stores in 2026

The top Chaty alternative is AeroChat. It answers from your Shopify store, sends a payment link and confirms the order inside the chat, and runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email at one plan price. Other options are Shopify Inbox, Dondy, Ctx, Chatway, Chatty and Interakt. Each suits a different kind of business, and each is priced in a different way.

Why businesses look for a Chaty alternative

Chaty’s Shopify App Store reviews are mostly positive. The few critical ones mention upgrade prompts and how visitors are counted against the plan. Beyond reviews, these are the reasons a store usually starts comparing:

• A button, not an answer. Chaty opens the conversation in the visitor’s messaging app. Someone still has to reply.
• Priced by visitors. Plans are sized by website visitors a month, so traffic changes the plan even when chats don’t, as of November 2026.
• After-hours questions. Stores want order, stock and shipping questions answered when the team is offline.
• Finishing the sale in the chat. Stores want the customer to pay and get the order confirmed in the same conversation.

The alternatives

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows, Built for Shopify. It answers product, stock and order questions from your store on Shopify, WooCommerce or Wix, verifies the customer before sharing an order, sends an Airwallex payment link, detects the payment and confirms the order in the same conversation, and in Malaysia books the delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. You describe a workflow in your own words, paste in the key of any system with a public API, and AeroChat builds it. Your WhatsApp number can stay on the WhatsApp Business app on your phone at the same time (how coexistence works).

• Suits: Shopify stores that want customers to ask, pay and get delivery updates in one chat, on every channel they use.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, admin users are not limited, and your contact list does not change the plan. See the pricing page.
• Keep in mind: payment links start on the Growth plan, and AeroChat starts with a 7-day free trial.

2. Shopify Inbox

Shopify’s own chat app. Its Inbox agent answers product questions, makes recommendations, helps with order lookups and adds items to the cart, using your catalog, policies, pages and Knowledge Base.

• Suits: stores that want free chat on their online store with an AI agent built by Shopify.
• Pricing model: free to install, as of November 2026. Shopify’s help center says Inbox is available on the Basic, Grow, Advanced and Shopify Plus plans.
• Limitation: the Inbox agent only works in your online store’s chat widget, needs new customer accounts, and asks customers to sign in before it looks up an order.

3. Dondy: WhatsApp Marketing+Chat

A Shopify app for WhatsApp cart recovery, campaigns, COD and order messages, review requests and a WhatsApp chat button, with an AI chatbot on its top plan.

• Suits: stores that want WhatsApp marketing and order messages running from Shopify segments.
• Pricing model: a free tier with a WhatsApp button, then Pro, Power Automation and Elite plans. WhatsApp API messages are charged by use on top, as of November 2026. The App Store listing shows prices in your store’s currency.
• Limitation: the AI chatbot for sales and support is on the Elite plan, its top tier. See Dondy vs AeroChat.

4. Ctx: WhatsApp Chat + Marketing

A Shopify app from Softpulse Infotech with a WhatsApp chat button, FAQs and order tracking, plus WhatsApp messages for abandoned checkouts, order confirmation and cash on delivery verification.

• Suits: stores that want a WhatsApp button and low-cost order and COD messages on WhatsApp.
• Pricing model: a free tier, then Advanced with manual messages and Premium with the WhatsApp Business API, automated messages, a team inbox and broadcasts. Automated messages are charged by use and vary by country, as of November 2026. The App Store listing shows prices in your store’s currency.
• Limitation: it is built around WhatsApp messages and a chat button. Its listing does not describe an AI agent that answers questions. See Ctx vs AeroChat.

5. Chatway Live Chat & AI Chatbot

A live chat widget, shared inbox and help center with an AI Support Agent, covering live chat, WhatsApp, Messenger, Instagram and email, with iOS and Android apps.

• Suits: small teams that want a live chat widget and inbox with low entry pricing and pay-per-resolution AI.
• Pricing model: by seats and conversations. Free covers 1 seat and 50 conversations a month. Business is US$39 a month, or US$31 billed annually, for 2 seats and 200 conversations. Plus is US$199, or US$159 billed annually, for 10 seats and 1,000 conversations. The AI Support Agent is US$0.50 per resolved conversation, as of November 2026.
• Limitation: Chatway says that when a plan reaches its monthly conversation limit, the team can’t reply to new conversations. See Chatway vs AeroChat.

6. Chatty AI Chatbot & Live Chat

A Shopify app with live chat, an AI shopping assistant and an FAQ page, covering live chat, email, Instagram, Messenger and WhatsApp.

• Suits: Shopify stores that want an AI assistant on their website with product answers drawn from the catalog.
• Pricing model: by AI conversations. Free includes 50 a month, Basic is US$19.99 a month for 100, Pro US$68.99 for 500 and Plus US$199 for 1,000, with US$0.40 for each one over the plan, as of November 2026.
• Limitation: a busy month moves you up a plan or onto per-conversation charges. See Chatty vs AeroChat.

7. Interakt

A WhatsApp and Instagram platform with campaigns, a shared inbox, catalogs, chatbots and Shopify flows such as order updates, abandoned checkout reminders and COD to prepaid.

• Suits: direct-to-consumer brands that sell through WhatsApp campaigns and catalogs.
• Pricing model: by plan. Growth is US$55 a month and Advanced US$69 a month, with WhatsApp AI Agents as a US$74.99 add-on and template messages charged by destination country, as of November 2026.
• Limitation: its plans cover WhatsApp and Instagram only. See Interakt vs AeroChat.

Comparison table

Prices and channels from each company’s own pricing page, website or Shopify App Store listing, checked 11 November 2026: Chaty, Shopify Inbox, Dondy, Ctx, Chatway, Chatty, Interakt.

How to choose

• List the channels your customers use. If they message you on Instagram, Messenger or TikTok Shop as well as WhatsApp, a WhatsApp-only tool leaves part of the inbox to someone else.
• Separate marketing from service. Broadcasts bring replies. Decide which tool answers those replies, checks the order and takes the payment.
• Price your own month. Add the plan, any add-ons for chatbots or AI, and Meta’s message charges. Message fees apply on every platform.
• Check where the sale ends. Sending a link is one step. Detecting the payment and confirming the order in the same chat saves your team the follow-up.
• Test it on a real question. Ask about an order you shipped this week and see whether the answer comes from your store data.

Questions

What is the top alternative to Chaty?

AeroChat. It answers the messages a chat button starts, from your Shopify store data, and takes the payment in the same chat.

Can I keep my WhatsApp number if I switch to AeroChat?

Yes. You connect the same number to AeroChat, and it can stay on the WhatsApp Business app on your phone at the same time. See how coexistence works.

Is there a free alternative to Chaty?

Shopify Inbox is free to install, and Dondy, Ctx, Chatway and Chatty have free tiers, as of November 2026. AeroChat has a 7-day free trial.

How is Chaty priced?

By website visitors a month, from a free tier for 500 visitors, as of November 2026. See Chaty vs AeroChat.

Try the top Chaty alternative on your store

Install AeroChat, connect your store and WhatsApp, and message your own number about an order you shipped this week.

Install AeroChat on Shopify

7-day free trial.