Botpress Alternatives for Online Stores in 2026

The top Botpress alternative is AeroChat. It runs the whole request inside the chat, from the question to the payment confirmation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and prices by AI responses instead of seats, contacts or messages. Other options are Tidio, respond.io, Wati, Zendesk, HubSpot Service Hub and ManyChat. Each suits a different kind of business, and each is priced in a different way.

Why businesses look for a Botpress alternative

Botpress is a platform for building AI agents yourself. These are the reasons an online store usually starts comparing, based on Botpress’s own pricing page:

• Someone has to build it. Botpress gives you a studio and a developer kit. A store without a builder on the team has to design, test and maintain the agent.
• Two meters. Plans are sized by conversations, with AI usage counted on top and extra conversations sold in packs of 100, as of November 2026.
• Store connections. Its pricing page lists Intercom, Zendesk, HubSpot and Salesforce, and does not mention Shopify.
• The channels. The pricing page lists web chat, WhatsApp and Slack. Stores also want Instagram, Messenger and TikTok Shop answered.

The alternatives

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows. It answers product, stock and order questions from your store on Shopify, WooCommerce or Wix, verifies the customer before sharing an order, sends an Airwallex payment link, detects the payment and confirms the order in the same conversation, and in Malaysia books the delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. You describe a workflow in your own words, paste in the key of any system with a public API, and AeroChat builds it. Workflows start as drafts with a checklist of what is left to connect, and secret keys go into the dashboard, never through the AI.

• Suits: online stores and service businesses that want customers to ask, pay and get updates in one chat, on every channel they use.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, admin users are not limited, and your contact list does not change the plan. See the pricing page.
• Keep in mind: AeroChat does not list SMS, voice or Slack as customer channels today.

2. Tidio

Live chat and a help desk with the Lyro AI agent and automated Flows, covering live chat, email, WhatsApp, Instagram and Messenger.

• Suits: small teams that want live chat and an AI agent in one tool, with website chat at the center.
• Pricing model: by conversations. Starter is US$24.17 a month for 100 billable conversations, and Lyro starts at US$32.50 a month for 50 AI conversations, as of November 2026.
• Limitation: team conversations, AI conversations and Flows visitors are counted separately, so you size three numbers instead of one.

3. respond.io

A customer conversation platform that brings WhatsApp, TikTok, Instagram and Facebook, along with chat, email and calls, into one inbox, with AI agents and workflows.

• Suits: sales and support teams that want one inbox for many messaging apps and calls.
• Pricing model: by plan with users and monthly active contacts included. Starter is US$79 a month billed annually for 5 users and Growth US$159 for 10 users, as of November 2026. AI agents are included from Growth under a fair use policy.
• Limitation: WhatsApp fees are not included in any plan, and contacts above the plan are billed in blocks of 100.

4. Wati

A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent, plus Instagram, Facebook, TikTok, web chat and calling.

• Suits: businesses whose customers are mostly on WhatsApp and who send a lot of broadcasts.
• Pricing model: plans billed annually with users and Wati AI credits included, 2,000 credits a month on Growth and 5,000 on Pro, as of November 2026. Its pricing page shows prices in local currency. The Shopify add-on is US$4.99 a month.
• Limitation: template message charges are added on top and vary by message type and country.

5. Zendesk

A customer service suite with ticketing, messaging, live chat, phone and AI agents.

• Suits: larger teams that need routing, phone and reporting across many departments.
• Pricing model: per agent. Suite Team is US$55 per agent a month billed annually, with 5 automated resolutions per agent included and US$2.00 for each pay-as-you-go resolution, as of November 2026.
• Limitation: automated resolutions above the included amount are paid one by one.

6. HubSpot Service Hub

HubSpot’s customer service software, with tickets, live chat, a knowledge base, calling and the Customer Agent, on the same records as HubSpot’s CRM.

• Suits: teams that already run sales and marketing in HubSpot and want service on the same records.
• Pricing model: per seat. Professional starts at US$90 per seat a month with a required one-time onboarding fee of US$1,500, and Enterprise starts at US$150 per seat with a US$3,500 onboarding fee. AI features use HubSpot credits, with extra credits at US$0.010 each, as of November 2026.
• Limitation: WhatsApp is listed from Professional, up to 1,000 messages a month. See HubSpot Service Hub vs AeroChat.

7. ManyChat

An automation platform for Instagram, TikTok, WhatsApp, Messenger, Telegram, SMS and email, built for creators and social-first businesses, with a focus on Instagram DM automation.

• Suits: brands and creators that grow through Instagram comments, DMs and giveaways.
• Pricing model: by active contacts a month, with extra contacts charged on top. WhatsApp needs a paid plan, with Pro from US$29 a month billed annually for 2,500 contacts, as of October 2026.
• Limitation: once your number is connected, ManyChat says you can’t see or answer those chats in the WhatsApp Business app, and it recommends a new number. See ManyChat alternative.

Comparison table

Prices and channels from each company’s own pricing page, website or Shopify App Store listing, checked 11 November 2026: Botpress, Tidio, respond.io, Wati, Zendesk, HubSpot Service Hub, ManyChat. ManyChat was checked in October 2026.

How to choose

• Decide who will build and maintain it. A builder platform needs someone to design, test and update the agent. Describing the workflow takes that work off your team.
• Check the store and payment connections. An online store needs order lookup, stock, payment and delivery. Check which of these come ready and which you build.
• Price a real month. Add the plan, conversation packs and AI usage, then Meta’s message charges for WhatsApp.
• List the channels your customers use. Web chat and WhatsApp are a start. Check Instagram, Messenger, TikTok Shop and email too.
• Test it on a real question. Ask about an order and a payment on the trial and see whether the chat finishes the job.

Questions

What is the top alternative to Botpress?

AeroChat. You describe the workflow in your own words and it builds it, with the store, payment and courier connections an online store needs, and no agent to code.

Do I need a developer to use AeroChat?

No code is needed. You describe the workflow, add the keys of the systems you connect, and turn it on. Developers can still use the API and webhooks.

Which Botpress alternative works on TikTok Shop?

AeroChat answers buyers in TikTok Shop buyer chat, and supports Shopee and Lazada. respond.io, Wati and ManyChat list TikTok among their channels, as of November 2026.

How is Botpress priced?

By conversations, from a free tier with 100 a month to Plus at US$150 a month billed annually for 250, with AI usage on top, as of November 2026. See Botpress vs AeroChat.

Try the top Botpress alternative

Sign up, connect your store and WhatsApp, and describe one workflow in your own words, such as order status. Then ask your own number about an order.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.