Bitespeed vs AeroChat: Retention Marketing vs Finishing the Sale in Chat
AeroChat finishes the sale and the service request inside the chat, and Bitespeed runs marketing and retention campaigns across WhatsApp, SMS, email, voice calls and push. Bitespeed suits a Shopify store that wants cart recovery flows, broadcasts, pop-ups and AI voice calls run as marketing journeys. AeroChat suits a store that wants customers to ask, choose, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Bitespeed and AeroChat at a glance
| Bitespeed | AeroChat | |
|---|---|---|
| What it is | A marketing, sales and support system for e-commerce, with AI marketing agents, a journey builder, segmentation, AI voice agents, chatbots and a support inbox | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Not published. The pricing link on its website leads to a demo request form. The Shopify listing says it is free to install, with recurring and usage-based charges billed every 30 days | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp, voice calls, SMS and RCS, email, Instagram, Facebook Messenger, website chat, and web and app push | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Cart recovery flows, broadcasts, COD verification, order and shipping alerts, product recommendations, Instagram comment replies, a website agent for pre-sales questions, and handover to agents | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Install on Shopify. Build cross-channel flows in a drag-and-drop journey builder | Install on Shopify and connect your channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Bitespeed details from bitespeed.co, bitespeed.co/pricing and its Shopify App Store listing, checked 11 November 2026.
Where AeroChat is different
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat creates the order in your Shopify store and sends an Airwallex payment link in the same conversation. It detects the payment and confirms the order, so the customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Built around the customer’s question, not the campaign
Bitespeed’s tools are organized around journeys, segments and campaigns that your store sends out. AeroChat is organized around what the customer asks. It verifies the customer, reads the order, checks the courier scan, changes an address before dispatch or starts a return, and replies with the result. You still send WhatsApp broadcasts to opted-in customers when you need them, on Growth and above.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks to change their address, check the order has not shipped, update it and confirm”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Returns apps, reviews apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
TikTok Shop and Telegram in the same place
AeroChat answers buyers in TikTok Shop buyer chat and on Telegram, next to your web chat, WhatsApp and Instagram. Bitespeed does not list either on its website.
Prices you can see before you start
AeroChat publishes its plans on the pricing page and every plan has a 7-day free trial. You can install, connect your store and test it on your own number without talking to anyone.
When Bitespeed may suit you better
- You want AI voice calls. Bitespeed lists AI voice agents for cart recovery calls, COD confirmation calls and inbound support. AeroChat works in text channels and transcribes voice notes, but it does not make calls.
- You want SMS, push and pop-ups in one marketing tool. Bitespeed lists SMS and RCS, web and app push, a pop-up builder and spin the wheel games alongside WhatsApp.
Pricing as of November 2026
Bitespeed does not publish prices. As of November 2026, the pricing link on its website goes to a demo request form. Its Shopify App Store listing shows the app as free to install and notes that additional charges may apply, with recurring and usage-based charges billed every 30 days. Message volumes, contact limits and seats are not listed. Ask Bitespeed for a quote that includes WhatsApp message charges.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Bitespeed to AeroChat
- Install AeroChat on Shopify. Your products, stock and orders are read from the store, so answers match what is in your store.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your templates. Your approved WhatsApp templates belong to your WhatsApp Business account. Use them for cart reminders, order updates and broadcasts in AeroChat. See WhatsApp message templates.
- Describe your flows as workflows. Take each journey or automation you rely on, such as COD confirmation or cart recovery, and write what it does in your own words. AeroChat builds each one from your description.
- Bring your contacts. Your contact list does not change your AeroChat plan.
Questions
Is AeroChat or Bitespeed better for a Shopify store?
If you want customers to ask, pay and get delivery updates in one conversation on WhatsApp, Instagram, TikTok Shop and your web chat, AeroChat is the better fit. If marketing journeys across SMS, push and voice calls are most of what you need, Bitespeed is an option to look at.
How much does Bitespeed cost?
As of November 2026, Bitespeed does not publish prices. Its website sends you to a demo request form, and its Shopify listing says it is free to install with additional charges. AeroChat’s plans are on its pricing page.
Can AeroChat recover abandoned carts?
Yes. It answers the question that stopped the shopper, from shipping to stock, offers only the code you allow, and sends the checkout or a payment link. See abandoned cart recovery for Shopify.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
See a sale finish in one chat on your own store
Install AeroChat, connect your store and WhatsApp number, and ask your own number for a product you sell. Then say “I’ll take it” and watch the payment link arrive and the order confirm.
7-day free trial.