WhatsApp order confirmation templates in Tagalog

A WhatsApp order confirmation in Tagalog lists what was ordered, the total, where it is going and when it ships, in the polite tone Tagalog-speaking shoppers expect. Below are 9 confirmations written in Tagalog for paid, preorder, pickup, cash on delivery and gift orders, each with an English gloss. AeroChat sends them from your store as soon as the order is placed and answers any reply in the same chat.

What a order confirmation should do

A customer who just paid wants proof that the order went through. Put the order number, items, total and delivery address in the message, so they can check it at a glance and spot a mistake early.

Add the next step: when it ships and how they’ll get tracking. Keep offers out of it, so it can stay a utility template.

Writing confirmations in Tagalog

Filipino online sellers usually write in Taglish: Tagalog mixed with English words such as order, ship, confirm and tracking. That is how most customers write too, so the templates follow it.

“Po” shows respect and is expected from a shop, whatever the customer’s age. Each page also includes one formal version in fuller Tagalog for customers who prefer it.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

When you create a template, Meta asks you to assign it a language code. For Tagalog that is fil. Meta does not translate templates, so you supply the Tagalog text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp order confirmation templates in Tagalog

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Standard paid order

Use for most orders, right after payment.

Hi {{customer_name}}, salamat po sa order ninyo sa {{store_name}}!
Order {{order_number}}
{{order_items}}
Total na bayad: {{order_total}}
Ihahatid sa: {{shipping_address}}
Ipapadala po namin ito sa o bago ang {{dispatch_date}}. Ise-send ko po rito ang tracking link.

In English: Hi, thank you for your order. Order number, items, total paid and delivery address are listed. We will ship it on or before the dispatch date. I will send the tracking link here.

2. Short confirmation

Use for small or repeat orders.

Salamat po, {{customer_name}}! Confirmed na po ang order {{order_number}} na {{order_total}}. Ipapadala ito sa o bago ang {{dispatch_date}}.

In English: Thank you. Your order for the total shown is confirmed and ships on or before the dispatch date.

3. Preorder

Use when the item ships later than usual.

Hi {{customer_name}}, confirmed na po ang pre-order ninyo na {{order_number}} para sa {{product_name}}.
Inaasahang ship date: {{ship_date}}. Magme-message po kami rito kung may pagbabago at kapag naipadala na.

In English: Hi, your preorder for the product is confirmed. Expected ship date is shown. We will message you here if it changes and once it ships.

4. Store pickup

Use when the customer chose to collect.

Hi {{customer_name}}, confirmed na po ang order ninyo na {{order_number}} para i-pick up sa {{pickup_location}}.
Magme-message po kami kapag ready na. Pakidala po ang order number ninyo.

In English: Hi, your order is confirmed for pickup at the location shown. We will message you when it is ready. Please bring your order number.

5. Order placed in chat

Use when the customer ordered and paid inside the WhatsApp chat.

Natanggap na po namin ang bayad ninyo, salamat {{customer_name}}!
Confirmed na po ang order {{order_number}}: {{order_items}}, {{order_total}}.
Ipapadala ito sa o bago ang {{dispatch_date}} at ise-send ko po rito ang tracking link.

In English: We have received your payment, thank you. Your order is confirmed with the items and total shown. It ships on or before the dispatch date and I will send the tracking link here.

6. Cash on delivery order

Use for COD orders, where you also need the customer to confirm.

Hi {{customer_name}}, salamat po sa order ninyo na {{order_number}}.
Babayaran pagdating (COD): {{order_total}}
Paki-reply po ng YES para ma-confirm, at ipapadala na namin agad.

In English: Hi, thank you for your order. The amount to pay on delivery is shown. Please reply YES to confirm and we will ship it right away.

7. Gift order

Use when the order ships to someone else.

Hi {{customer_name}}, confirmed na po ang gift order ninyo na {{order_number}}.
Ipapadala ito kay {{recipient_name}} sa {{shipping_address}}, kasama ang gift message ninyo. Hindi po makikita ang presyo sa package.

In English: Hi, your gift order is confirmed. It goes to the recipient at the address shown, with your gift message. The price will not appear on the package.

8. Delivery slot booked

Use when the customer picked a delivery date or slot.

Hi {{customer_name}}, confirmed na po ang order {{order_number}} para i-deliver sa {{delivery_date}}, {{delivery_slot}}.
Kung kailangan ninyo ng ibang oras, mag-reply lang po rito bago ang {{change_deadline}}.

In English: Hi, your order is confirmed for delivery on the date and time slot shown. If you need a different time, reply here before the deadline.

9. Formal confirmation in Tagalog

Use for older customers or a more formal store.

Magandang araw po, {{customer_name}}. Salamat po sa inyong order sa {{store_name}}.
Numero ng order: {{order_number}}
Kabuuang halaga: {{order_total}}
Ipapadala po namin ito sa o bago ang {{dispatch_date}}. Mag-reply lamang po kung may katanungan kayo.

In English: Good day. Thank you for your order. Order number and total amount are listed. We will ship it on or before the dispatch date. Just reply if you have any questions.

Send these automatically with AeroChat

AeroChat sends the confirmation when a new order is created in your store platform, such as Shopify, WooCommerce or Wix, using the order data:

Items, total, address and order number: come straight from the order.
Dispatch date: comes from your processing time, or from the preorder date on the product.
Orders placed in chat: AeroChat sends the payment link through your gateway, for example PayMongo or Xendit, detects the payment automatically and confirms the order in the same chat. The customer never types “paid”.
Replies: address changes, cancellations and questions are handled in the same chat, in Tagalog or whichever language the customer writes in, within the rules you set.
Template language: you approve the Tagalog version with Meta once, and AeroChat fills its variables from each order.

See WhatsApp order confirmation and Shopify WhatsApp order confirmations.

This template in other languages

Questions

Is an order confirmation a utility template?

Yes. Meta’s guidelines give confirming an order’s details as an example of a utility message. Keep product recommendations and offers out of it, or it may be classed as marketing.

Do I need a separate approved template in Tagalog?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, fil for Tagalog, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Tagalog and English. The template sets the first message, and the chat continues in their language.

Should I write in Taglish or pure Tagalog?

Taglish is what most Filipino shoppers use in chat, so it reads as natural. Use the formal version for older customers or for a more formal store. Keep “po” in either style.

What if the customer spots a mistake?

They reply in the same chat. AeroChat verifies them and changes the address or cancels the order if it hasn’t shipped, within the rules you set. Anything else goes to your team.

Confirm every order in Tagalog on WhatsApp

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