WhatsApp Subscription Changes: Skip, Pause, Swap and Cancel in Chat
Subscription changes on WhatsApp let a subscriber skip a delivery, pause, swap a product, change the frequency or update the address by sending one message. AeroChat finds the subscription by their WhatsApp number in Recharge, Appstle, Seal, Loop, Skio, Stay AI or the other subscriptions apps it connects to, makes the change there, and confirms the new next charge date. Cancellations follow your rules.
What happens today
A subscriber messages: “I still have a full bag, can I skip next week?” Someone finds them in the subscriptions app, skips the order and replies. If nobody gets to it before the charge date, the card is charged and the customer asks for a refund.
Subscribers who can’t find the skip button in their account often cancel instead. Each of those is a customer who wanted to stay and only needed a smaller change.
How it runs on WhatsApp
- The subscriber asks to skip, pause, swap, change the frequency, update the address or cancel.
- AeroChat finds the subscription by their WhatsApp number. If there is no match, it asks for the email on the subscription.
- It reads the subscription in your subscriptions app: products, frequency, next charge date and address.
- It makes the change they ask for: skip the next delivery, pause until a date, swap a product, change the frequency or update the address.
- It confirms the change and the new next charge date in the chat.
- For a cancellation, it offers the alternative you choose once, such as a skip or a pause. If the subscriber still wants to cancel, it cancels and confirms.
- Refunds on past charges, price questions and anything outside your rules go to your team with the subscription attached.
The recipe
Copy this into AeroChat
When a subscriber asks to change their subscription, follow these steps.
- Find the subscription in Recharge (example) by their WhatsApp number. If there is no match, ask for the email on the subscription.
- Read the subscription: products, frequency, next charge date and delivery address.
- If they ask to skip, skip the next delivery and tell them the new next charge date.
- If they ask to pause, pause until the date they give, up to 3 months (example).
- If they ask to swap a product, change the frequency or change the address, make the change and read it back.
- If they ask to cancel, offer to skip the next delivery or pause for a month, once. If they still want to cancel, cancel it and confirm.
- If they ask for a refund on a past charge, hand the conversation to our team with the subscription attached.
Never change a price. Reply in the customer’s language.
Change the subscriptions app, the pause limit and the cancellation offer to match your subscription policy before you paste it.
Connect the systems behind it
- Recharge: skip, swap, pause or cancel, and change the delivery address.
- Appstle Subscriptions: skip the next delivery, change the frequency or address, and swap or add a product.
- Seal Subscriptions: skip, pause or cancel, change items or quantity, and change the shipping address.
- Loop Subscriptions: skip the next order, pause or resume, and cancel.
- Skio, Stay AI, Bold Subscriptions, Ordergroove, Smartrr and Recurpay: each page shows what AeroChat reads and changes through that app’s API.
- WooCommerce Subscriptions: skip, pause or cancel, switch plans and check the next renewal date for WordPress stores.
- Your subscription policy, in AeroChat’s knowledge base: how many skips, how long a pause, what you offer before a cancellation.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it costs on WhatsApp
The subscriber starts the conversation, so their messages are free. AeroChat’s replies inside the 24-hour customer service window are service messages: free up to 1,000 a month per business phone number, then charged per message. A reminder you send a few days before the next charge, to a subscriber who has not messaged in the last 24 hours, goes out as an approved utility template, charged per message, and only to subscribers who opted in. When they reply to skip or swap, the replies are service messages again. Rates vary by country and are set in Meta’s rate cards. AeroChat passes Meta’s WhatsApp fees through at cost.
Also on Instagram, Messenger and web chat
The same workflow runs on Instagram, Facebook Messenger, Telegram, web chat and email, with the same subscriptions app and the same rules. On channels that don’t pass a phone number, AeroChat asks for the email on the subscription. See the subscription changes workflow across every channel.
Who uses it
- Beauty stores: skincare and refill subscribers skipping or swapping a delivery.
Read more: how to let subscribers skip, pause and change in chat. For your store platform: subscription changes on Shopify, WooCommerce and Wix.
Questions
Can subscribers skip a delivery on WhatsApp?
Yes. AeroChat finds the subscription by their WhatsApp number, skips the next delivery in your subscriptions app and confirms the new next charge date.
Does the subscriber need to log in to their account?
No. AeroChat matches them by the WhatsApp number or the email on the subscription and makes the change in the chat.
Can AeroChat stop cancellations?
It offers the alternative you choose once. If the subscriber still wants to cancel, it cancels. Your rules decide.
Can I remind subscribers before their next charge?
Yes, to subscribers who opted in. A reminder sent more than 24 hours after their last message needs an approved template, charged per message. See WhatsApp message templates.
Let subscribers skip instead of cancel
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.
Related: renewals and payment reminders.