Connect Bold Subscriptions to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Bold Subscriptions. It skips, pauses, cancels and reactivates subscriptions, swaps products, changes the delivery address and the next order date, and reads upcoming orders, through the Bold Subscriptions API, on WhatsApp, Instagram, web chat and every other channel your subscribers use.
If your Shopify store sells subscriptions with Bold, AeroChat can make the changes subscribers ask for in chat. A subscriber on WhatsApp asks to skip next month, and AeroChat skips that order in Bold and confirms the new date. Another has moved house, and AeroChat updates the address on the subscription. Your Shopify store is built into AeroChat, and Bold Subscriptions connects through its public API with an access token from your Bold Account Center. You describe the workflow in your own words, AeroChat builds it, and Bold stays the place you manage subscriptions.
What you can do with Bold Subscriptions and AeroChat
- Skip the next order. AeroChat finds the subscriber’s upcoming orders in Bold, skips the one they name, and can restore it if they change their mind.
- Pause or cancel a subscription. AeroChat offers a skip or a pause first, as you choose, and pauses or cancels in Bold when the subscriber confirms.
- Change the delivery address. AeroChat updates the shipping address on the subscription in Bold, so the next order goes to the right place.
- Swap a product. AeroChat reads the products you allow as swaps for that item in Bold and swaps the one the subscriber picks.
- Move the next order date. When a subscriber needs their order sooner or later, AeroChat changes the next order date in Bold.
- Answer “when is my next order?”. AeroChat reads the upcoming orders for the subscription from Bold and replies with the dates and what is in them.
- Help with a failed payment. When a subscriber’s card has expired, AeroChat asks Bold to send the email that lets them update their payment method. AeroChat never sees the card.
What it looks like on WhatsApp
Customer: I still have coffee left, can I skip my next delivery? (example)
AeroChat: Your next order of Morning Roast 1kg is on 18 November. I can skip it, and the one after would ship on 18 December. Should I skip 18 November?
Customer: Yes
AeroChat: Done. 18 November is skipped. Your next order ships on 18 December.
In Bold Subscriptions: the 18 November order is skipped on the subscription.
Customer: Can I switch to the decaf instead? (example)
AeroChat: Yes. You can swap Morning Roast 1kg for Decaf House Blend 1kg at the same price. Should I swap it from your next order on?
Customer: Please do
AeroChat: Done. Your next order on 18 December will be Decaf House Blend 1kg.
In Bold Subscriptions: the line item on the subscription is swapped to the decaf variant.
Works on every chat channel
Your subscribers message you wherever they already are. The same Bold Subscriptions connection and the same workflows run on each of these channels, and Bold stays the record whichever one they use.
| Channel | What your subscribers can do |
|---|---|
| Message your WhatsApp Business number to skip, pause, cancel, swap, change the address or move a date. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Make the same changes in the chat on your Shopify store, without logging in to the customer portal. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Bold Subscriptions connects through its public API, documented at developer.boldcommerce.com. Through it, AeroChat finds subscribers and their subscriptions, reads upcoming orders and makes the changes they ask for.
- What AeroChat reads from Bold Subscriptions: customers found by phone number or subscription ID, their subscriptions with products, interval and status, upcoming orders, past subscription orders, and the products allowed as swaps for each item.
- What AeroChat writes to Bold Subscriptions: skipped and restored orders, pauses, cancellations and reactivations, product swaps, new shipping addresses, new next order dates, and requests for the payment method update email.
To connect, log in to your Bold Account Center, open API access tokens in the left-hand menu and click Create API access token. Name it, select the Subscriptions scope and click Create. Copy the API access token. Bold shows it only once. Bold’s help article on access tokens does not name a plan for API access. If you do not see API access tokens in your account, ask Bold support.
Before AeroChat changes a subscription, it checks who it is talking to. It finds the subscriber in Bold by the phone number they are messaging from or their subscription ID, and confirms their email against their Shopify customer record.
You describe the workflow in your own words, for example “when a subscriber asks to skip a delivery, show their next order dates from Bold and skip the one they choose”. AeroChat builds the workflow as a draft and asks for the Bold token by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Seven ready-made workflows for Bold Subscriptions. Copy one into AeroChat, add your Bold token, and it runs on every channel.
1. Skip the next order
Copy this into AeroChat
When a subscriber asks to skip a delivery, find them in Bold Subscriptions and confirm their email matches their Shopify customer record. Read the upcoming orders for their subscription and show the next two dates. Ask which one to skip. Skip that order in Bold and confirm the date of the next order that will ship. If they change their mind, restore the skipped order.
2. Pause or cancel a subscription
Copy this into AeroChat
When a subscriber asks to cancel, confirm who they are and read their subscription from Bold. Ask in one line why, then offer to skip the next order or pause instead. If they still want to cancel, cancel the subscription in Bold and confirm that no future orders will ship. If they choose a pause, pause it in Bold and tell them they can ask us to restart it at any time. Never make it hard to cancel.
3. Change the delivery address
Copy this into AeroChat
When a subscriber gives a new delivery address, confirm who they are and read their subscription from Bold. Repeat the new address back in full and ask them to confirm it. Update the shipping address on the subscription in Bold and tell them the next order date it applies to. If an order has already been placed for this cycle, check it in Shopify and say whether it can still change.
4. Swap a product
Copy this into AeroChat
When a subscriber wants a different product, flavor or size, confirm who they are and read their subscription from Bold. Read the products allowed as swaps for that item and offer only those, with the price. When they choose, swap the item in Bold and confirm what their next order will contain. If what they want is not an allowed swap, say so and offer the options that are.
5. Move the next order date
Copy this into AeroChat
When a subscriber needs their next order sooner or later, confirm who they are and read their next order date from Bold. Ask for the new date. Do not accept a date in the past or more than 60 days (example) from today. Change the next order date in Bold, then read the upcoming orders and confirm the new dates.
6. Answer “when is my next order?”
Copy this into AeroChat
When a subscriber asks when their next order ships or what is in it, confirm who they are and read the upcoming orders for their subscription from Bold. Reply with the next date and the products. Offer to skip, swap or move it, and use the matching workflow if they want a change.
7. Help with a failed payment
Copy this into AeroChat
When a subscriber says their payment failed or their card expired, confirm who they are and read their subscription from Bold. Ask Bold to send them the email to update their payment method, and tell them to check their inbox. Never ask for card details in the chat. If Bold cannot send the email for this subscription, hand the conversation to our team with the subscription ID.
Who uses it
Shopify stores that sell refills and regular deliveries, such as coffee, beauty, pet food and supplements, use chat so subscribers can change an order without hunting for a login. These recipes fit a store that runs on Shopify and Bold Subscriptions:
- Beauty stores: restock and subscription questions and order tracking.
- Subscription box stores: AI chat for Shopify subscription box stores.
What stays in Bold Subscriptions
Bold stays your subscription system. Subscription groups, intervals, pricing, billing, retries, the customer portal and your swap rules all live there. Every change AeroChat makes goes through Bold like one from your customer portal.
AeroChat handles the conversation. It finds the subscriber, makes the skip, pause, swap, address or date change they ask for, and leaves billing and settings to Bold.
WhatsApp workflows that use Bold Subscriptions
These end-to-end WhatsApp workflows run with Bold Subscriptions and your Shopify store behind them. See them all in the WhatsApp workflows library.
Questions
Does AeroChat work with Bold Subscriptions?
Yes. It connects through the Bold Subscriptions API with an access token from your own Bold Account Center. It is not a Bold product, and AeroChat has no partnership with Bold Commerce.
Can subscribers cancel on WhatsApp?
Yes. AeroChat can offer a skip or a pause first if you want it to, then cancels in Bold when the subscriber confirms. Canceled subscriptions show as inactive in Bold, and AeroChat can reactivate one if the subscriber comes back.
Does AeroChat see card details?
No. For a failed payment, AeroChat asks Bold to send the subscriber the email to update their payment method. Bold notes this works for subscriptions that use Shopify Checkout.
Which plan do I need?
On the Bold side, you need an API access token from the Bold Account Center with the Subscriptions scope. Bold’s help article does not name a plan for it. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. See pricing for message volumes.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Let subscribers change their order in chat
Install AeroChat, paste the skip recipe, add your Bold token, and skip a test order from your own phone.
7-day free trial.