Subscription Changes in Chat for Shopify
Yes. Subscribers skip, pause or change their subscription in the chat, with your Shopify store built in. AeroChat verifies the customer against Shopify, finds their subscription in your subscription app, and makes the change they ask for through the app’s API: skip the next delivery, pause, swap a product, change the quantity, the frequency or the address. Before a cancellation it offers the alternatives you allow, then confirms in the same chat.
This recipe keeps subscribers who only needed a break, and saves your team from the same edits every week. Part of connecting Shopify to WhatsApp and AI chat.
What happens today
A subscriber is going on holiday, has too much stock at home or wants a different flavor. Logging in to the customer portal feels like work, so they message you, or they cancel. Someone finds the subscription, makes the change and replies. If the message arrives the day before billing, the order is charged and shipped before anyone reads it.
The flow that works
- The subscriber asks to change their subscription.
- AeroChat verifies them with the email or phone on their Shopify account.
- It finds their active subscription in your subscription app and reads the next billing date, items and frequency.
- It makes the change they ask for: skip the next delivery, pause until a date, swap a product, change the quantity or frequency, or update the address.
- If they ask to cancel, it offers what you allow first, such as a skip, a pause or a lower frequency. If they still want to cancel, it cancels.
- It confirms the change and the new next billing date in the chat.
What it looks like on WhatsApp
Customer: I’m away next month. Can I skip my next coffee delivery? (example)
AeroChat: Sure. Please confirm the email on your account.
Customer: nora@example.com
AeroChat: Thanks, Nora. Your next delivery of 2 bags of house blend is due on December 3 (example). I’ve skipped it. Your next one is now January 3. Would you like to change anything for January?
Customer: No, that’s perfect.
In your subscription app: the December 3 billing is skipped and the next billing date is January 3. In Shopify, no order is created for December.
The recipe
Copy this into AeroChat
When a subscriber asks to change their subscription, follow these steps.
- Ask for the email or phone number on their account. Find the customer in Shopify and their active subscription in our subscription app.
- Read back the items, frequency and next billing date.
- Make the change they ask for: skip the next delivery, pause for up to 3 months (example), swap to another product we sell on subscription, change the quantity or frequency, or update the delivery address.
- If the next billing date is less than 24 hours away (example), tell them the change applies from the following delivery.
- If they ask to cancel, ask why in one line and offer a skip, a pause or a lower frequency. If they still want to cancel, cancel the subscription.
- Confirm the change and the next billing date.
Only offer products we sell on subscription. Never cancel without the customer confirming. Reply in the customer’s language.
Change the pause limit, the billing cut-off and the save offers to match your program before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard. AeroChat verifies the customer and reads their orders.
- Your subscription app. In Shopify, a subscription contract belongs to the app that created it, so changes go through that app’s own API with a key you create in it. See Recharge, Appstle Subscriptions, Loop Subscriptions, Seal Subscriptions, Skio, Bold Subscriptions and Recurpay for what each one supports.
- Your knowledge base. Add your subscription terms: pause limits, billing cut-off and cancellation policy.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left: add your subscription app’s key, then switch it on.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How long a subscriber can pause, and how many deliveries they can skip in a row.
- Which save offers AeroChat makes before a cancellation, if any.
- Which changes go to your team, such as a payment card update.
The result to expect
Subscribers who need a break skip or pause instead of canceling, and changes land before the next billing date. Your team stops editing subscriptions by hand.
Measure it with your own numbers: cancellations, skips and pauses handled in chat, for a month before and after.
Next: see the subscription change workflow across every channel and how to let subscribers skip, pause or change in chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Shopify store and email, with the same Shopify connection behind it. See what each channel does on the Shopify integration page.
Channel versions: WhatsApp subscription changes.
Skip your first delivery from the chat
Install AeroChat, connect your subscription app, paste the recipe, and ask your own store chat to skip a test subscription.
7-day free trial.