Payment Links in Chat for a Google Sheets Store
Yes. AeroChat sends a payment link for each order in your Google Sheets store and marks the order paid when the money comes in. The link is for the exact total in the Orders tab. The payment is detected automatically, so the customer never has to send a screenshot or type “paid”, and the order row in your Sheet is updated.
This recipe takes payment for chat orders. Part of connecting Google Sheets to WhatsApp and AI chat, using the built-in Google Sheets store.
What happens today
A customer orders in chat and you send your bank details. They transfer and send a screenshot. You check your banking app, find the payment, match it to the right row in your Sheet and reply. Some customers forget to pay, and you only notice days later.
The flow that works
- The customer confirms the order in chat. AeroChat has already written it to the Orders tab with the items, amount and delivery fee.
- It creates a payment link for the order total through your payment gateway and sends it in the chat.
- The customer pays by card or the methods your gateway offers, without leaving the conversation.
- The gateway confirms the payment to AeroChat. AeroChat marks the order paid in the Sheet and confirms it to the customer.
- If the customer has not paid and comes back to the chat, AeroChat sends the same link again. If the payment fails, it tells them and sends a new link.
What it looks like on WhatsApp
Customer: Yes that’s correct, 3 jars of sambal, deliver to my office. (example)
AeroChat: Your total is US$31, including US$4 delivery (example). You can pay here: [payment link]
Customer: Done
AeroChat: Payment received, thank you. Order SH-2207 is confirmed and goes out tomorrow (example).
In your Google Sheet: order SH-2207 is marked paid in the Orders tab. The money settles in your payment gateway account.
The recipe
Copy this into AeroChat
When a customer has confirmed their order, follow these steps.
- Check the order in the Orders tab and tell them the total, including the delivery fee.
- Send a payment link for that total.
- When the payment is confirmed, mark the order paid and confirm it with the order reference and our dispatch time.
- If they say they paid but no payment has been confirmed, tell them it has not come through yet and send the link again.
- If the payment fails, tell them and send a new link.
- If they ask to pay another way, such as cash or bank transfer, hand the conversation to our team.
Never ask for card details in the chat. Never mark an order paid without a confirmed payment. Reply in the customer’s language.
Change the dispatch time to your own. Remove the last step if you only take payment by link.
What to connect
- Your Google Sheets store. Built in. Copy the AeroChat store template into your Google Drive, share it with AeroChat as an editor, paste the connection code into the Settings tab, and paste the Sheet’s link into AeroChat. See sell from a Google Sheet.
- Your payment gateway. Airwallex is built in, and funds settle into your Airwallex balance. No Airwallex account yet? Open one here. Stripe and HitPay connect with an API key.
Payment links are on Growth and above. AeroChat never sees card numbers and never holds your funds.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which payment gateway you use, and which payment methods it offers your customers.
- Whether you also accept cash or bank transfer, handled by your team.
- What the confirmation says after payment.
The result to expect
Customers pay in the same chat they ordered in, and every paid order is marked in your Sheet without you matching transfers by hand.
Measure it with your own numbers: unpaid chat orders, and time spent checking payments, for a month before and after.
Next: see every Google Sheets workflow, including order confirmation and delivery booking. For other store platforms, see payment links in chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, web chat and email, with the same Google Sheet and payment gateway behind it. See the WhatsApp and Instagram payment link workflows. On TikTok Shop, payment stays in TikTok Shop, so AeroChat does not send payment links there.
Get paid in the chat, not by screenshot
Start the trial, connect your Sheet and your gateway, paste the recipe and pay a test order in your own chat.
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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your store for you, free. See plans.