Automate Subscription Changes in Chat: Skip, Pause, Swap and Cancel
Let subscribers skip, pause, swap or update their subscription in the chat, without logging in. AeroChat verifies the subscriber, reads their subscription in your subscriptions app, makes the change they ask for, such as skipping the next delivery, pausing, swapping a product or changing the address, and confirms the next charge date. Cancellations follow your rules. It runs on WhatsApp, Instagram, Messenger, web chat, email and every other channel.
Subscribers who can’t find the skip button often cancel instead. This workflow makes the change in the conversation they start, with the subscription app you already run.
What customers ask
- “Can I skip next month?”
- “I’m away until August. Can I pause?”
- “Can I swap the vanilla for chocolate this time?”
- “I moved. Please update my address.”
- “When is my next charge?”
- “I want to cancel.”
What AeroChat does, step by step
- Verifies the subscriber with the email or phone on the subscription.
- Reads the subscription in your subscriptions app: products, frequency, next charge date and address.
- Makes the change the subscriber asks for: skip the next delivery, pause until a date, swap a product, change the frequency or update the address.
- Confirms the change and the new next charge date.
- For a cancellation, offers the alternative you choose once, such as a skip or a pause, then cancels if the subscriber still wants to.
- Passes anything outside your rules to your team with the subscription attached.
The systems it uses
- Your store platform. Shopify, WooCommerce and Wix are built into AeroChat, and so is the Google Sheets store for chat-only sellers.
- Your subscriptions app. Shopify Subscriptions, Recharge, Appstle Subscriptions, Seal Subscriptions, Loop Subscriptions, Skio and Stay AI each have a page showing what AeroChat reads and changes through their APIs.
- Your subscription policy, in AeroChat’s knowledge base: how many skips, how long a pause, what you offer before a cancellation.
What it looks like on WhatsApp
Customer: Can I skip my coffee delivery next week? I still have a full bag. (example)
AeroChat: Sure. Please confirm the email on your subscription.
Customer: kai@example.com
AeroChat: Thanks, Kai. I’ve skipped your delivery on March 12 (example). Your next one is April 9, charged the day before. Anything else?
In your subscriptions app: the March 12 delivery is skipped and the next charge date moves to April 8.
The recipe
Copy this into AeroChat
When a subscriber asks to change their subscription, follow these steps.
- Ask for the email or phone number on the subscription and verify it in our subscriptions app.
- Read the subscription: products, frequency, next charge date and delivery address.
- If they ask to skip, skip the next delivery and tell them the new next charge date.
- If they ask to pause, pause until the date they give, up to 3 months (example).
- If they ask to swap a product or change the address, make the change and read it back.
- If they ask to cancel, offer a skip or a pause once. If they still want to cancel, cancel it and confirm.
- If they ask for anything else, such as a refund on a past charge, hand the conversation to our team with the subscription attached.
Never change a price. Reply in the customer’s language.
Change the pause limit and the cancellation offer to match your subscription policy before you paste it.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left: connect your store and any app the recipe uses, add your policies to the knowledge base, then switch it on.
Where it runs
The same workflow runs on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email. On TikTok Shop it answers in buyer chat, and it supports Shopee and Lazada too. Your store stays the record whichever channel the customer uses.
Shopify Subscriptions recipes: skip the next billing, pause or cancel and change the delivery address. Also see how to let subscribers skip, pause and change in chat.
Questions
Which subscription apps does this work with?
Any subscriptions app with a public API. Pages for Shopify Subscriptions, Recharge, Appstle, Seal, Loop, Skio and Stay AI show what each one allows.
Does the subscriber need to log in to their account?
No. AeroChat verifies them in the chat with the email or phone on the subscription.
Can AeroChat stop cancellations?
It offers the alternative you choose once. If the subscriber still wants to cancel, it cancels. Your rules decide.
What about a refund on a charge that already went through?
That goes to your team with the subscription and the charge attached, unless you set a rule for it.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Let your first subscriber skip in chat
Connect your subscriptions app, paste the recipe, and ask your own chat to skip a test subscription.
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On Shopify? Install AeroChat from the Shopify App Store.