How Do I Manage Shopee, Lazada and TikTok Shop Chats in One Place?
Connect all three to AeroChat and answer them from one inbox. AeroChat supports Shopee, Lazada and TikTok Shop buyer chat. Buyer messages from each arrive in the same inbox, and AeroChat replies in the right marketplace chat from your product details and policies, in the buyer’s language. Your team picks up only the chats AeroChat hands over.
Why three Seller Centers are hard to keep up with
Each marketplace has its own Seller Center, its own chat window and its own app. Sellers on all three describe keeping several tabs or phones open, answering the same stock question in each, and losing track during campaign days when chats spike everywhere at once. Each marketplace also measures how well you respond to chat in its own way, so a slow day on one of them can show up in your shop’s performance figures.
The usual fixes and their limits
- Each marketplace’s own auto-reply and saved replies. Useful for greetings and common questions. They are set up and maintained separately in each Seller Center. Check in each Seller Center how automated messages are treated in your chat metrics.
- A marketplace chat aggregator. It puts the chats side by side. Your team still types most answers, and your own store’s channels may sit somewhere else.
- A person per marketplace. It works at high volume. The answers drift apart, and cover is hard when someone is off.
How to handle it with AeroChat
Train AeroChat on your catalog, size charts and policies once. Connect Shopee, Lazada and TikTok Shop from the dashboard. AeroChat answers each buyer in that marketplace’s chat. If your stock lives in a Google Sheet or an inventory system with an API, it checks the count before it replies.
Buyer (Lazada chat): Is the 1.5L bottle in blue in stock? (example)
AeroChat: Hi! Yes, the 1.5L in blue is available. It’s also in green if you’d like another color.
Buyer (TikTok Shop buyer chat): Does the bottle in your video keep drinks cold? (example)
AeroChat: Yes. The bottle in the video is our 1.5L insulated bottle. It keeps drinks cold for up to 24 hours, according to our product details (example).
Behind the replies: the same stock Sheet and product details answered both marketplaces.
Copy this into AeroChat
Answer buyers in Shopee, Lazada and TikTok Shop buyer chat from our product details, size chart and policies.
- Check stock in our Stock Sheet before you say an item is available.
- For delivery and returns, use our policy wording and tell the buyer they can follow the parcel from their order page in the marketplace app.
- Never send links to other channels or payment links in marketplace chat. Orders stay in the marketplace.
- Hand damaged items, wrong items and disputes to our team with the buyer’s photo and a short summary.
Reply in the buyer’s language, in the same mix if they mix languages.
What to connect
- Shopee, Lazada and TikTok Shop. Each marketplace sets its own approval steps for chat access, and our team takes you through them when you connect.
- Your product details. Website pages, product sheets, size charts, or a synced Shopify catalog if you also run a store.
- Stock. A Google Sheet or an inventory system with a public API.
Marketplace guides: Shopee seller chat tips, Lazada Seller Center chat tips, TikTok Shop seller customer service.
Questions
Do the replies go back into the marketplace chat?
Yes. Buyer messages arrive in AeroChat, and the reply goes back into the same marketplace conversation.
Can I run several shops on the same marketplace?
Message us in the chat on this page with your setup and we’ll tell you how it connects.
Does AeroChat handle refunds on marketplaces?
Returns and refunds for marketplace orders follow the marketplace’s own process. AeroChat explains your return conditions and hands disputes to your team.
What about WhatsApp and Instagram?
They connect to the same inbox. See customer service across your store and marketplaces.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Answer all three marketplaces from one place
Train AeroChat on your catalog, connect your first marketplace and send it a buyer question.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.