Product Recommendations in Chat for Shopify
Yes. AeroChat recommends products from your Shopify catalog, in the chat. When a shopper describes what they need, AeroChat asks one or two questions, then suggests products from your synced catalog that are in stock, says why each one fits and sends the link. It works on WhatsApp, Instagram, Messenger, web chat and every other channel.
This recipe answers “what do you recommend for…?” the way a good shop assistant would, from your own catalog. Part of connecting Shopify to WhatsApp and AI chat.
What happens today
Shoppers ask for advice: a gift under US$50, a cleanser for oily skin, shoes for a wide foot. A store with dozens or hundreds of products can’t expect a first-time visitor to find the right one with filters. If nobody answers, the shopper picks something at random or leaves. If your team answers, they spend the day typing the same suggestions.
Generic chatbots make it worse when they suggest products you don’t sell or that sold out last week.
The flow that works
- The shopper says what they are looking for.
- AeroChat asks one or two questions that narrow it down, such as budget, size, skin type or who it is for.
- It searches your synced Shopify catalog and keeps only products that are in stock.
- It suggests two or three products, each with the price and one line on why it fits.
- It answers follow-up questions about each product from its description and your knowledge base.
- It sends the product link, or a payment link if the shopper wants to buy in the chat.
What it looks like on WhatsApp
Customer: I need a gift for my dad, he likes coffee. Under US$60? (example)
AeroChat: Does he make coffee at home with a machine, or by hand?
Customer: By hand, pour-over.
AeroChat: Three in stock that fit: the Drip kettle at US$45, made for pour-over with a thin spout. The ceramic dripper and filter set at US$32. Or the tasting gift box at US$38, three single-origin beans. Shall I send the links?
In Shopify: nothing changes. AeroChat searched the synced catalog and suggested only products in stock.
The recipe
Copy this into AeroChat
When a shopper asks for a recommendation, follow these steps.
- Ask at most two questions to narrow it down, such as budget and who it is for.
- Search our Shopify catalog. Only suggest products that are in stock.
- Suggest two or three products. For each, give the name, the price and one sentence on why it fits what they said.
- Answer follow-up questions from the product description and our knowledge base.
- When they choose, send the product link. If they want to buy in the chat, send a payment link.
- If nothing in the catalog fits, say so and suggest the closest product.
Never suggest a product we don’t sell. Never invent a product detail. Reply in the customer’s language.
Change the questions to the ones that matter for your products, such as skin type or fit, before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard. Product sync and recommendations are part of the built-in connection, so suggestions use your real catalog, prices and stock.
- Your knowledge base. Add buying guides, size charts and the questions your best staff ask, so AeroChat answers from your own rules.
- A reviews app, if you use one. Judge.me, Okendo and Yotpo Reviews connect through their APIs, so AeroChat can add what buyers say about each suggestion.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left: add your buying guides to the knowledge base, then switch it on.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products AeroChat may suggest, for example leaving out clearance or bundles.
- How many questions it asks before suggesting.
- Whether it offers a discount you approved when a shopper hesitates.
The result to expect
Shoppers who need advice get two or three in-stock options that fit, while they are still on the page. Your team stops answering the same “what do you recommend” questions by hand.
Measure it with your own numbers: orders placed in the same session as a recommendation chat, and average order value for those orders, for a month before and after.
Next: see the product recommendation workflow across every channel and how to recommend the right product in chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Shopify store and email, with the same Shopify connection behind it. See what each channel does on the Shopify integration page.
Channel versions: WhatsApp product recommendations and Instagram product recommendations.
Get your first recommendation in chat
Install AeroChat, paste the recipe, and ask your own store chat for a gift idea under your average price.
7-day free trial.