ShopAI on Instagram & Facebook vs AeroChat: DM Recommendations vs the Whole Sale
ShopAI syncs your Shopify products into Instagram and Messenger DMs and recommends them with AI, and AeroChat runs the whole sale in the chat, from the question to the payment confirmation, on every channel. ShopAI suits a store that sells only through Instagram and Facebook DMs and wants a low entry price. AeroChat suits a store that wants DMs, comments, WhatsApp, TikTok Shop buyer chat and web chat answered from the store, with payment and delivery updates in the same conversation.
ShopAI and AeroChat at a glance
| ShopAI | AeroChat | |
|---|---|---|
| What it is | A Shopify app that syncs products into Instagram Direct and Messenger and answers with AI | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | By AI messages a month: 30 on the no-cost tier, then US$14.99 to US$49.99 a month for 700 to 5,000 | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Instagram Direct and Facebook Messenger | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Product recommendations in the DM, greetings, quick replies, shipping alerts and a live agent inbox | Answers from your store data, verifies the customer before sharing an order, sends a payment link and confirms payment, books delivery and runs any workflow you describe |
| Setup | Shopify app install, with no Instagram or Facebook shop needed | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
ShopAI details from ShopAI’s Shopify App Store listing, checked 11 November 2026.
Where AeroChat is different
From the recommendation to the payment
When the customer picks a product in the DM, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never leaves Instagram to finish buying.
Comments and DMs
AeroChat replies to comments on Instagram and Facebook and answers DMs on both, so a buyer who comments on a post can be answered and moved into a chat.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat. See how coexistence works.
Order questions answered from the store
AeroChat verifies the customer’s email or phone, then reads the order from your Shopify store and answers where it is, what is in it and when it ships. Orders are never stored. It also answers product, stock and shipping questions from the same store data, so the conversation does not end at a notification.
When ShopAI may suit you better
- You only sell in Instagram and Facebook DMs. If those are your only channels and you want a low monthly price, ShopAI covers product recommendations there.
- You want a no-cost tier to start. ShopAI’s no-cost tier includes 30 AI messages a month. AeroChat has a 7-day free trial.
Pricing as of November 2026
ShopAI plans from its Shopify App Store listing, in US dollars a month. Paid plans have a 3-day free trial.
| ShopAI plan | Monthly | AI messages a month |
|---|---|---|
| No-cost tier | US$0 | 30 |
| Starter | US$14.99 | 700 |
| Growth | US$26.99 | 2,000 |
| Business | US$49.99 | 5,000 |
Every plan includes the live agent inbox.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial and no limit on admin users, and your team’s replies don’t count toward the plan. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from ShopAI to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect WhatsApp and your other channels. You can connect the same WhatsApp number, and it can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, cash on delivery confirmation, cart reminders, returns and taking payment in the chat. AeroChat builds each one from your description.
- Recreate your approved templates. Business-initiated WhatsApp messages outside the 24-hour window need approved templates. See WhatsApp message templates.
Questions
Is AeroChat or ShopAI better for my Shopify store?
If you want customers to pay in the DM, get order updates and reach you on WhatsApp or TikTok Shop too, AeroChat is the better fit. If you only need product recommendations in Instagram and Messenger DMs, ShopAI is an option to look at.
Does AeroChat need an Instagram shop?
No. AeroChat reads products from your Shopify store and answers in Instagram DMs.
Does AeroChat reply to Instagram comments?
Yes. AeroChat replies to comments on Instagram and Facebook, and answers direct messages on both.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial.
See AeroChat sell in your Instagram DMs
Install AeroChat, connect your store and Instagram, and send your own account a DM about a product you sell. Then say “I’ll take it”.
7-day free trial.