Interakt WhatsApp Marketing Alternatives for Shopify Stores in 2026

The top Interakt alternative is AeroChat. It answers customer questions from your Shopify store, sends cart reminders and order updates, confirms cash on delivery orders, and takes payment inside the chat, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, at one plan price. Other options are Wati, KwikEngage, SL: WhatsApp Chat + Marketing, SleekFlow, respond.io and Zipchat. Each suits a different kind of business, and each is priced in a different way.

Why merchants look for a Interakt alternative

Interakt’s Shopify App Store listing has many positive reviews, and a sizable group of one-star ones. The critical reviews from 2026 return to a few themes: support that was hard to reach, billing disputes, and cart, order and shipping messages that did not send. These are the reasons a store usually starts comparing:

• Support and reliability. Low-star reviews describe slow replies and automations that stopped, which matters when your order messages depend on the app.
• AI on the top plan only. Interakt lists its WhatsApp AI agents on the Premier plan, at US$99 a month, as of November 2026.
• Notifications more than conversations. Interakt is built around notifications, campaigns and cart reminders. Some stores want the chat to answer the follow-up question, take payment and confirm the order too.
• The channels. WhatsApp is the core channel, with Instagram automation from the Growth plan. Stores with buyers on TikTok Shop, Telegram or email want those answered as well.

The alternatives

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows, Built for Shopify. It answers product, stock, shipping and order questions from your store, verifies the customer before sharing an order, sends an Airwallex payment link, detects the payment and confirms the order in the same conversation, and in Malaysia books the delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. Any other system with a public API connects when you describe the workflow in your own words and paste in its key.

• Suits: Shopify stores that want WhatsApp order messages and full conversations, with payment and delivery inside the chat, on every channel they use.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, admin users are not limited, and your contact list does not change the plan. See the pricing page.
• Keep in mind: payment links and WhatsApp broadcasts start on the Growth plan, and there is a 7-day free trial instead of a no-cost tier.

2. Wati

A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent, plus Instagram, Facebook, TikTok, web chat and calling.

• Suits: businesses whose customers are mostly on WhatsApp and who send a lot of broadcasts.
• Pricing model: plans billed annually with users and Wati AI credits included, shown in local currency on its pricing page. The Shopify add-on is US$4.99 a month, as of November 2026.
• Limitation: template message charges are added on top and vary by message type and country.

3. KwikEngage

A WhatsApp marketing app for Shopify with cart recovery, broadcasts, retargeting of anonymous shoppers, a support inbox, a bot builder and checkout inside WhatsApp.

• Suits: stores that run WhatsApp marketing and retargeting at volume and want a consultant on the account.
• Pricing model: on its Shopify App Store listing, Growth is about US$40 a month for India only and Pro about US$270 a month for the UK, EU and the rest of the world, with channel usage charged on top, as of November 2026.
• Limitation: outside India the entry plan is Pro. See KwikEngage vs AeroChat.

4. SL: WhatsApp Chat + Marketing

A Shopify app from SuperLemon for WhatsApp chat buttons, cart recovery, cash on delivery confirmation, order updates, campaigns and a support inbox.

• Suits: small Shopify stores that want a WhatsApp chat button and automated order messages at a low monthly price.
• Pricing model: a no-cost tier for the chat widget and manual messages, Automate at US$9.99 a month from a shared approved number, and Scale at US$29.99 a month on your own number, with WhatsApp messages from US$0.015 billed separately, as of November 2026.
• Limitation: on Automate, messages go out from the app’s shared number, not your own. See SL vs AeroChat.

5. SleekFlow

A messaging platform with a team inbox, broadcasts, a flow builder and AI agents across many chat apps, including WeChat, LINE and Viber.

• Suits: teams that need WeChat, LINE, Viber or SMS beside WhatsApp.
• Pricing model: by user seats, monthly active contacts and AI credits, each with its own add-on price. Extra contacts are US$20 per 100, as of November 2026.
• Limitation: SleekFlow’s FAQ says AI agent Shopify actions, such as building a cart, need Premium or Enterprise. See SleekFlow vs AeroChat.

6. respond.io

A customer conversation platform that brings WhatsApp, TikTok, Instagram and Facebook, along with chat, email and calls, into one inbox, with AI agents and workflows.

• Suits: sales and support teams that want one inbox for many messaging apps and calls.
• Pricing model: by plan with users and monthly active contacts included. As of November 2026, Starter is US$79 a month billed annually for 5 users, Growth US$159 for 10 users and Advanced US$279 for 10 users. AI agents are included from Growth under a fair use policy.
• Limitation: WhatsApp fees are not included in any plan, and contacts above the plan are billed in blocks of 100.

7. Zipchat

An AI agent for ecommerce brands, with website chat, AI search and product page answers, plus WhatsApp, Instagram, Messenger and email.

• Suits: online stores that want AI search and product page answers on their website, run by the same agent as the chat.
• Pricing model: by AI replies, from US$64 a month billed annually for 750 replies, as of November 2026.
• Limitation: Zipchat says TikTok Shop is not one of its channels. See Zipchat vs AeroChat.

Comparison table

Prices and channels from each company’s own pricing page, help center or Shopify App Store listing, checked 11 November 2026: Interakt, Wati, KwikEngage, SL, SleekFlow, respond.io, Zipchat. Review themes from Interakt’s Shopify App Store reviews.

How to choose

• List the channels your customers use. If buyers message you on WhatsApp, Instagram and TikTok Shop, the tool has to answer there, not only on one app.
• Price your own month on each unit. Seats, active contacts, AI credits, conversations and message fees all count. Work out a normal month and a sale month.
• Check where the sale ends. Sending a link is one step. Detecting the payment and confirming the order in the same chat is the step that saves your team the follow-up.
• Look at how workflows are built. Decide whether your team wants to draw flows or describe what should happen.
• Test cash on delivery and cart reminders. On the trial, place a cash on delivery order and leave a cart, then check which messages arrive and whether the customer can reply and get an answer. See cash on delivery confirmation in chat.

Questions

What is the top alternative to Interakt for Shopify?

AeroChat. It covers the same WhatsApp order messages and cart reminders, and adds store answers, payment and delivery inside the chat, on more channels.

Can AeroChat confirm cash on delivery orders on WhatsApp?

Yes. AeroChat messages the customer to confirm the order before dispatch and updates the order from their reply. See cash on delivery confirmation.

Can I keep my WhatsApp number if I switch to AeroChat?

Yes. You connect the same number to AeroChat, and it can stay on the WhatsApp Business app on your phone at the same time.

Do these tools include WhatsApp message fees?

Meta’s charges for WhatsApp template messages apply whichever platform you use, and most tools on this list bill them on top of the plan. See how WhatsApp pricing works.

Try the top Interakt alternative on your store

Install AeroChat, connect your store and WhatsApp, and ask your own number about an order you shipped this week.

Install AeroChat on Shopify

7-day free trial.