Interakt vs AeroChat: WhatsApp Marketing for D2C vs the Whole Sale in Chat
AeroChat finishes the sale inside the chat on every channel, and Interakt runs WhatsApp and Instagram marketing, notifications and a team inbox for online stores. Interakt suits a direct-to-consumer brand that wants Shopify order notifications, abandoned cart reminders, WhatsApp campaigns and WhatsApp Pay. AeroChat suits an online store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Interakt and AeroChat at a glance
| Interakt | AeroChat | |
|---|---|---|
| What it is | A WhatsApp and Instagram platform for online stores: shared inbox, campaigns, Shopify notifications, catalogs and chatbots | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Monthly plans by channel, plus WhatsApp template charges above the free limit, plus an AI agent add-on | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp and Instagram. RCS on Enterprise | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Order notifications, abandoned cart reminders, payment links from the inbox, WhatsApp Pay on Growth and Advanced, a basic or branching chatbot, and AI agents as an add-on | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Connect WhatsApp or Instagram and install the free apps for Shopify and payment tools such as Razorpay, PayU or WooCommerce | Connect your store (Shopify, WooCommerce or Wix) and your channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Interakt details from interakt.shop/pricing, checked 11 November 2026.
Where AeroChat is different
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
AeroChat answers and acts, your team steps in when needed
AeroChat resolves the request itself: it checks the order, sends the payment link, starts the return or books the delivery. Your team sees every conversation, can take over at any point, and gets anything outside the limits you set, with the details attached.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
When Interakt may suit you better
- You run WhatsApp marketing for a D2C brand. Interakt includes campaigns, click and conversion tracking, winback flows and a cash-on-delivery to prepaid flow. If marketing sends are most of your WhatsApp work, it is an option to look at.
- You want WhatsApp Pay. Interakt lists native WhatsApp Pay on Growth and Advanced. AeroChat sends payment links through gateways such as Razorpay and confirms payment in the chat.
Pricing as of November 2026
Interakt plans, from its pricing page, in US dollars plus taxes, billed monthly. The page says yearly billing saves 20%. Template charges above the free limit are extra, at country-wise rates.
| Interakt plan | Price a month | Channels | What it adds |
|---|---|---|---|
| Instagram Starter | US$12 | DM and comment automation, giveaways, WhatsApp number collection | |
| Growth | US$55 | WhatsApp and Instagram | Catalogs, WhatsApp Pay, basic chatbot, more Shopify flows |
| Advanced | US$69 | WhatsApp and Instagram | Branching chatbots, calling from the inbox, auto-assignment |
| Enterprise | On request | WhatsApp, Instagram and RCS | Unlimited messages, no markup charges, account manager |
AI agents are an add-on at US$74.99 for Growth and Advanced. Every plan has a free trial, and the page does not state its length.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Interakt to AeroChat
- Connect your store. Shopify, WooCommerce and Wix are supported, so AeroChat answers from your products, stock and orders.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your flows as workflows. Take each flow or automation you rely on and write what it does in your own words. AeroChat builds each one from your description.
- Bring your contacts. Your contact list does not change your AeroChat plan.
Questions
Is AeroChat or Interakt better for an online store?
If you want customers to ask, pay and get delivery updates in one conversation on WhatsApp, Instagram, TikTok Shop and your web chat, AeroChat is the better fit. If WhatsApp marketing and notifications are your main need, Interakt is an option to look at.
Can AeroChat confirm cash on delivery orders?
Yes. AeroChat messages the customer to confirm a cash on delivery order before you ship, and updates the order with the answer.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Every plan has a 7-day free trial, and no credit card is needed. Connect your store and a channel, and message your own number to see it answer and take an order.
See your store sell in WhatsApp
Sign up, connect your store and WhatsApp, and ask your own number for a product. Then say “I’ll take it” and see the payment link arrive.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.