HelpCenter vs AeroChat: FAQ Pages and Tickets vs Answers That Finish the Job
AeroChat resolves the customer’s request in the chat on every channel, and HelpCenter gives your Shopify store FAQ pages, a help center and a ticket inbox. HelpCenter (HelpCenter: AI Helpdesk and Chat, by Shark Byte) suits a store that wants a ready-made FAQ page, knowledge base and order tracking widget, with tickets for what the FAQ can’t answer. AeroChat suits a Shopify store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
HelpCenter and AeroChat at a glance
| HelpCenter | AeroChat | |
|---|---|---|
| What it is | A helpdesk and FAQ app for Shopify, with live chat, a chatbot and a help center | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Monthly plans by tickets, with a charge per ticket over the allowance | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Email, live chat, chatbot, help center, contact form and FAQs | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | FAQ pages and product FAQs, AI-generated FAQ articles, AI responses and summaries, order tracking widget, auto-reply and escalation | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Shopify app install. Unlimited seats from Standard | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
HelpCenter details from apps.shopify.com/helpcenter, checked 11 November 2026.
Where AeroChat is different
Your store is built in
Shopify, WooCommerce and Wix are built in. AeroChat reads your products, stock and orders, verifies the customer before it shares an order, and answers from live data instead of a static FAQ.
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
When HelpCenter may suit you better
- You want an FAQ page and help center on your store. HelpCenter builds FAQ pages, product FAQ tabs and a knowledge base, with templates and translations.
- You prefer tickets and a help center to chat. If most of your support runs through a contact form and email, HelpCenter’s ticket inbox may be enough.
Pricing as of November 2026
HelpCenter plans, from its Shopify App Store listing. The App Store listing shows prices as estimates in the viewer’s local currency. The US dollar figures here use the exchange rate the listing states.
| HelpCenter plan | Price a month | Tickets a month | Each extra ticket |
|---|---|---|---|
| Free tier | US$0 | 10 | $0.25 |
| Standard | US$40 | 500 | $0.15 |
| Advanced | US$70 | 1,000 | $0.12 |
| Enterprise | US$120 | 2,000 | $0.10 |
Yearly billing saves 17%. Paid plans have a 14-day free trial.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from HelpCenter to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect your channels. Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat all run from one place.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, product questions and taking payment in the chat. AeroChat builds each one from your description.
- Run both for a while if you like. AeroChat can answer on one channel while you compare, then take over the rest.
Questions
Is AeroChat or HelpCenter better for my Shopify store?
If you want customers’ questions answered from live store data, with payment and delivery handled in the chat, AeroChat is the better fit. If you want a ready-made FAQ page and a ticket inbox, HelpCenter is an option to look at.
Can AeroChat answer from my FAQ?
Yes. Add your policies, FAQs and pages to AeroChat’s knowledge. It answers from them, and from your products, stock and orders, on every channel.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
Answer the question your FAQ can’t
Install AeroChat, connect your store, and ask your own number whether an item is in stock in your size. See it answer from your store.
7-day free trial.