Chatway vs AeroChat: Live Chat with AI Add-Ons vs AI That Finishes the Job
AeroChat answers and finishes requests in the chat with AI responses included, and Chatway gives your team live chat by seats and conversations, with AI as an add-on. Chatway suits a team that wants live chat with mobile apps, a help center and live translation, and wants to add AI credits later. AeroChat suits a Shopify store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Chatway and AeroChat at a glance
| Chatway | AeroChat | |
|---|---|---|
| What it is | A live chat and help center app for Shopify, with optional AI chatbot agents | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Plans by seats and conversations a month. AI chatbot credits are an optional add-on | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Live chat, email, WhatsApp, Facebook Messenger and Instagram | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Your team chats live, with FAQs, canned responses and automations. AI agents answer common questions before handing chats to people | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Shopify app install. iOS and Android apps. MCP, API and webhooks | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Chatway details from apps.shopify.com/chatway, checked 11 November 2026.
Where AeroChat is different
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
One allowance, sized by AI responses
AeroChat plans are sized by AI responses a month. Admin users are not limited, a bigger contact list does not change the plan, and your team’s replies never use the allowance.
Your store is built in
Shopify, WooCommerce and Wix are built in. AeroChat reads your products, stock and orders, verifies the customer before it shares an order, and answers from live data instead of a static FAQ.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
When Chatway may suit you better
- Your team answers from their phones. Chatway lists iOS and Android apps on every plan. AeroChat works from the browser.
- You want a help center in the same app. Chatway’s Business plan includes a help center and a multilingual widget.
Pricing as of November 2026
Chatway plans, from its Shopify App Store listing. The App Store listing shows prices as estimates in the viewer’s local currency. The US dollar figures here use the exchange rate the listing states.
| Chatway plan | Price a month | Seats | Conversations a month | What it adds |
|---|---|---|---|---|
| Free tier | US$0 | 1 | 50 | FAQs, canned responses, mobile apps, MCP, API and webhooks |
| Business | US$39 | 2 | 200 | 2 automations, help center, live translation, multilingual widget |
| Plus | US$199 | 10 | 1,000 | 15 automations, teams and routing rules, several widgets and inboxes |
Yearly billing saves 20% to 21%. Paid plans have a 14-day free trial. AI chatbot credits are an optional add-on, and the listing does not state their price.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Chatway to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect your channels. Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat all run from one place.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, product questions and taking payment in the chat. AeroChat builds each one from your description.
- Run both for a while if you like. AeroChat can answer on one channel while you compare, then take over the rest.
Questions
Is AeroChat or Chatway better for my Shopify store?
If you want AI to answer, take payment and book delivery in the chat, with AI responses in the plan, AeroChat is the better fit. If you want a live chat tool for your team with mobile apps, Chatway is an option to look at.
Is AI included in Chatway’s plans?
Chatway’s listing shows AI chatbot credits and agents as optional add-ons, as of November 2026, without a listed price. AeroChat plans are sized by AI responses.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
Let AI take the first reply, and the order
Install AeroChat, connect your store, and send your own number a question about stock. See it answer from your live store data.
7-day free trial.