Callbell vs AeroChat: Shared Team Inbox vs Finishing the Job in Chat
AeroChat resolves the customer’s request inside the chat, and Callbell gives your team a shared inbox priced per agent. Callbell suits a team of people who reply to WhatsApp, Instagram and Messenger by hand from one inbox, with mobile and desktop apps. AeroChat suits an online store that wants most requests finished in the chat itself, with the customer able to ask, pay and get delivery updates in one conversation, and the store, payments and couriers connected.
Callbell and AeroChat at a glance
| Callbell | AeroChat | |
|---|---|---|
| What it is | A shared inbox for messaging channels, with chatbots, AI agents and WhatsApp campaigns | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | A price per agent per month in euros, plus paid add-ons for the bot builder, campaigns and extra accounts | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp, Instagram, Facebook Messenger, Telegram, TikTok and website live chat | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Your team replies from the shared inbox. Chatbots and AI agents give automated replies. The pricing page names no store integration | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Connect channels to the inbox. Advanced bot builder as a paid add-on. API and integrations on Multi-agent chat Plus | Connect your store (Shopify, WooCommerce or Wix) and your channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Callbell details from callbell.eu/en/pricing, checked 11 November 2026.
Where AeroChat is different
Your store is built in
Shopify, WooCommerce and Wix are built in. AeroChat reads your products, stock and orders, verifies the customer before it shares an order, and answers from live data instead of a static FAQ.
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
One allowance, sized by AI responses
AeroChat plans are sized by AI responses a month. Admin users are not limited, a bigger contact list does not change the plan, and your team’s replies never use the allowance.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
When Callbell may suit you better
- Your team answers most chats by hand. Callbell is built around a shared inbox with mobile and desktop apps, priced per agent. If people reply to nearly every message and the store is not part of the chat, it is an option to look at.
- You run WhatsApp campaigns priced per contact. Callbell charges 0.02 euros per contact reached for WhatsApp campaigns, which suits occasional small sends.
Pricing as of November 2026
Callbell plans, from its pricing page, in euros, excluding VAT, billed monthly.
| Callbell plan | Price | What it adds |
|---|---|---|
| Multi-agent chat | 14 euros per agent a month | Shared inbox for WhatsApp, Instagram and Messenger, mobile and desktop apps |
| Multi-agent chat Plus | 18 euros per agent a month | Dedicated support, advanced analytics, API and integrations, WhatsApp verified badge request |
| Enterprise | Custom | For 50 or more agents, ChatGPT integration, SAML and SSO |
Add-ons: WhatsApp from 20 euros a month, WhatsApp campaigns at 0.02 euros per contact reached, the advanced bot builder at 59 euros a month, and extra Facebook, Instagram, WhatsApp, Telegram or TikTok accounts at 20 euros each a month. WhatsApp conversation costs follow Meta’s rates. Callbell has a 7-day free trial with no credit card required.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Callbell to AeroChat
- Connect your store. Shopify, WooCommerce and Wix are supported, so AeroChat answers from your products, stock and orders.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, product questions and taking payment in the chat. AeroChat builds each one from your description.
- Run both for a while if you like. AeroChat can answer on one channel while you compare, then take over the rest.
Questions
Is AeroChat or Callbell better for an online store?
If you want the chat to check orders, take payment and book delivery without a person replying, AeroChat is the better fit. If your team replies to most chats by hand and wants a per-agent inbox, Callbell is an option to look at.
Does Callbell connect to Shopify?
Callbell’s pricing page names no store platform, as of November 2026. It says you can connect your CRM, with API and integrations on the Plus plan. AeroChat has Shopify, WooCommerce and Wix built in.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Every plan has a 7-day free trial, and no credit card is needed. Connect your store and a channel, and message your own number to see it answer and take an order.
Let the chat do the routine work
Sign up, connect your store and WhatsApp, and send your own number an order question. Watch AeroChat verify you, check the order and reply.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.