AiSensy vs AeroChat: WhatsApp Campaigns vs Finishing the Sale in Chat
AeroChat finishes the sale inside the chat on every channel, and AiSensy runs WhatsApp campaigns, chatbot flows and a team inbox on the WhatsApp Business API. AiSensy suits a business that mainly sends WhatsApp broadcasts and campaigns, and wants a drag-and-drop chatbot builder for them. AeroChat suits an online store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
AiSensy and AeroChat at a glance
| AiSensy | AeroChat | |
|---|---|---|
| What it is | A WhatsApp Business API platform for broadcasts, chatbot flows, a team inbox and an AI agent add-on | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | A subscription plan with unlimited users, plus paid add-ons for the chatbot builder and the AI agent, plus per-message WhatsApp charges from a prepaid balance | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp. Its pricing page covers WhatsApp only | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Broadcasts, Shopify abandoned cart and order status messages, catalog sharing, WhatsApp Payments by UPI and card in India, and an AI agent that answers from a knowledge base and calls tools | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Get the WhatsApp Business API through AiSensy. Build chatbots in a drag-and-drop builder and AI agents in a no-code builder | Connect your store (Shopify, WooCommerce or Wix) and your channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
AiSensy details from aisensy.com/pricing and aisensy.com/pricing/usd, checked 11 November 2026.
Where AeroChat is different
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
One allowance, sized by AI responses
AeroChat plans are sized by AI responses a month. Admin users are not limited, a bigger contact list does not change the plan, and your team’s replies never use the allowance.
When AiSensy may suit you better
- You mainly run WhatsApp campaigns. AiSensy is built around broadcasts, template messages, segments and click-to-WhatsApp ads. If outbound campaigns are most of your WhatsApp work, it is an option to look at.
- You collect UPI payments inside WhatsApp in India. AiSensy lists WhatsApp Payments by UPI and card, and Razorpay payment notifications. AeroChat sends payment links through gateways such as Razorpay and confirms payment in the chat.
Pricing as of November 2026
AiSensy prices from its pricing pages, as of November 2026. The subscription is billed monthly, quarterly (5% off) or yearly (10% off), and all billing is prepaid. The plan card prices did not show in the page text when we checked, so see aisensy.com/pricing/usd for the current base plans. The add-ons are listed in full.
| AiSensy add-on | Billed monthly | Billed yearly | What it includes |
|---|---|---|---|
| Drag and drop chatbot builder | US$80 a month | US$72 a month | 5 chatbots, Shopify chatbot integration, cart and catalog features |
| WhatsApp AI agent builder | US$50 a month | Shown on the page | 1,000 AI messages a month, knowledge base answers, tool calling and API integrations |
WhatsApp messages are charged per delivered message at rates that vary by country, from a balance you top up separately. AiSensy’s page says each WhatsApp Business number gets 1,000 free service messages a month from 1 October 2026, and that chatbot and AI agent replies inside the 24-hour window count as service messages.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from AiSensy to AeroChat
- Connect your store. Shopify, WooCommerce and Wix are supported, so AeroChat answers from your products, stock and orders.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your flows as workflows. Take each flow or automation you rely on and write what it does in your own words. AeroChat builds each one from your description.
- Bring your contacts. Your contact list does not change your AeroChat plan.
Questions
Is AeroChat or AiSensy better for an online store?
If you want customers to ask, pay and get delivery updates in one conversation on WhatsApp, Instagram, TikTok Shop and your web chat, AeroChat is the better fit. If WhatsApp broadcasts are most of what you need, AiSensy is an option to look at.
Does AiSensy include an AI agent?
As an add-on. As of November 2026, AiSensy’s WhatsApp AI agent builder costs US$50 a month with 1,000 AI messages, on top of the subscription. AeroChat’s plans include AI responses, sized by how many you need.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Every plan has a 7-day free trial, and no credit card is needed. Connect your store and a channel, and message your own number to see it answer and take an order.
See a WhatsApp sale finish in one chat
Sign up, connect your store and WhatsApp number, and ask your own number for a product you sell. Then say “I’ll take it” and watch the payment link arrive and the order confirm.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.