Share Product Star Ratings on WhatsApp with Fera

Yes. AeroChat works directly with Fera. When a shopper asks whether a product is any good, it reads the product’s average rating and review count from Fera and replies in one line, then offers more detail if they want it.

This recipe answers “is it good?”, “how many reviews does it have?” and “is your store any good?” in chat, from your own Fera ratings. Part of connecting Fera to WhatsApp and AI chat.

What happens today

Shoppers who reach you from an Instagram post or a WhatsApp link often never see the stars on your product page. They ask “is this any good?” and someone on your team opens the page, checks the rating and types it back. Outside working hours the question waits, and the shopper moves on.

The flow that works

The shopper asks whether a product, or your store, is any good.
AeroChat finds the product in your Shopify catalog and reads its rating and review count from Fera, or reads your store’s overall rating.
It replies with both in one line, for example “4.6 stars from 87 reviews”.
It offers to share what buyers say or customer photos, and checks stock in Shopify if they want to order.

What it looks like on WhatsApp

Customer: Is the Harlow linen duvet set any good? (example)

AeroChat: The Harlow linen duvet set has 4.8 stars from 63 reviews, and 58 of them are from verified buyers. Would you like to hear what buyers say about how it feels after washing?

Customer: Yes please.

In Fera: nothing changes. AeroChat read the rating and review count for the Harlow linen duvet set.

The recipe

Copy this into AeroChat

When a shopper asks whether a product is good, well rated or worth buying, follow these steps.

Find the product in our Shopify catalog. If it is not clear which product they mean, ask.

Read the product’s average rating and review count from Fera.

Reply with both in one line, for example “4.6 stars from 87 reviews”.

If they ask about the store rather than a product, read the store’s overall rating and review count from Fera and reply with both.

If the product has no reviews yet, say so plainly and answer from the product description.

Offer to share what buyers say or customer photos, and use those workflows if they say yes.

Never round a rating up or invent a review count. Reply in the customer’s language.

Change the follow-up offer to match what your shoppers ask about most before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
Fera. Log in to Fera, open the API keys page under Integrations, copy your secret API key and paste it in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Fera, then switch it on. If it built the connection from Fera’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which reviews you approve in Fera, since they make up the rating.
What AeroChat offers after the rating: buyer quotes, customer photos or the product link.
Whether AeroChat mentions how many reviews come from verified buyers.

The result to expect

Shoppers who never saw your product page get the rating in a few seconds, in the chat they already opened. Your team stops looking up stars by hand, and every shopper gets the same accurate answer.

Measure it with your own numbers: “is it good?” questions answered in chat, and orders placed in the same session as the chat, for a month before and after.

Next: see every Fera workflow, including answering “what do other buyers say?”.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Fera connection behind it. See what each channel does on the Fera integration page.

Share your first rating in chat

Install AeroChat, paste the recipe, add your Fera key, and ask your own chat whether your best seller is any good.

Install AeroChat on Shopify

7-day free trial.