Connect Fera to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Fera. It reads your Fera reviews, ratings and customer photos and videos, and submits new reviews with photos to Fera through its API, on WhatsApp, Instagram, web chat and every other channel your shoppers use.
If your Shopify store collects reviews with Fera, AeroChat can put them to work in the conversation. A shopper on WhatsApp, Instagram, Messenger, Telegram, web chat or email asks whether a serum suits sensitive skin, and AeroChat answers from what your buyers wrote in Fera. A customer who loves their order can leave a review with a photo right there in the chat. Your Shopify store is built into AeroChat, and Fera connects through its public API. You describe the workflow in your own words, AeroChat builds it, and Fera stays the place your team manages reviews.
What you can do with Fera and AeroChat
- Answer “what do other buyers say?”. AeroChat reads the approved Fera reviews for the product the shopper asks about and sums up what buyers said about fit, quality or results, with a short quote.
- Share a product’s star rating and review count. When a shopper asks if a product is any good, AeroChat replies with its average rating and review count from Fera.
- Take a review with a photo in the chat. When a customer says they love their order, AeroChat checks the order in Shopify, asks for a rating, a few words and a photo, and submits the review to Fera.
- Send customer photos and videos. When a shopper wants to see the product in real life, AeroChat reads the customer photos and videos for that product in Fera and sends a few in the chat.
- Answer “is this store legit?”. AeroChat reads your store’s overall rating and review count from Fera, so a first-time buyer gets a concrete answer before they pay.
- Answer “is my review live yet?”. AeroChat finds the customer’s reviews in Fera by their Shopify customer record and tells them whether their review is approved or still waiting for approval.
- Pass unhappy reviewers to your team. When a customer who left a one or two star review messages you, AeroChat reads their review in Fera and hands the conversation to your team with the review and the order attached.
What it looks like on WhatsApp
Customer: Is the Dew barrier serum OK for sensitive skin? (example)
AeroChat: The Dew barrier serum has 4.6 stars from 87 reviews. Several buyers with sensitive skin say it calmed redness within a week, and two mention a light tingle on the first use. One wrote: “First serum that didn’t make my cheeks flare up.” Would you like the 30 ml or the 50 ml?
In Fera: nothing changes. AeroChat read the approved reviews and the rating for that product.
Customer: My order came yesterday and I love the serum! (example)
AeroChat: So glad to hear it. Would you like to leave a quick review? How many stars would you give it, from 1 to 5? You can add a photo too.
Customer: 5. Skin feels so much calmer. [photo]
AeroChat: Thank you. Your review and photo are submitted and will show on the product page once they are approved.
In Fera: a new 5-star review for the Dew barrier serum appears with the customer’s photo, linked to their Shopify order, waiting for your usual approval.
Customer: I left a review a few days ago, why isn’t it showing? (example)
AeroChat: I found your review of the Dew barrier serum from 6 November. It is still waiting for approval. Our team checks new reviews every few days.
In Fera: nothing changes. AeroChat read the customer’s reviews and their state.
Works on every chat channel
Your shoppers message you wherever they already are. The same Fera connection and the same workflows run on each of these channels, and Fera stays the record whichever one they use.
| Channel | What your shoppers can do |
|---|---|
| Message your WhatsApp Business number to ask what buyers say about a product, see its rating, see customer photos or leave a review with a photo. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store, right on the product page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Fera connects through its public API, documented at developers.fera.ai. Through it, AeroChat reads reviews, ratings, customer photos and videos, and submits new reviews and photos. Fera finds products, customers and orders by their Shopify IDs, so the two parts line up.
- What AeroChat reads from Fera: reviews for a product or for the whole store, with their rating, heading, text, state and whether the buyer is verified, average ratings and review counts for a product and for the store, customer photos and videos for a product, and the reviews a customer has left.
- What AeroChat writes to Fera: new reviews submitted in chat, with the product, the Shopify order, the star rating, the text and the customer’s name and email, and photos attached to those reviews.
To connect, log in to Fera and open the API keys page under Integrations. Copy your secret API key. Fera’s developer docs say merchants use this key for API access and do not name a plan for it. If you do not see the key in your account, ask Fera support. Reviews submitted in chat go into Fera like any other new review, so your approval settings decide when they appear.
You describe the workflow in your own words, for example “when a customer says they love their order, ask for a rating and a photo and submit the review to Fera”. AeroChat builds the workflow as a draft and asks for the Fera key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Seven ready-made workflows for Fera. Copy one into AeroChat, add your Fera key, and it runs on every channel.
1. Answer “what do other buyers say?”
Copy this into AeroChat
When a shopper asks what people think of a product, or asks about fit, quality or results, find the product in our Shopify catalog and read its Fera reviews. Only use approved reviews. Reply with the average rating and number of reviews, then sum up what buyers say about the thing they asked, in two or three sentences, with one short quote. If there are no reviews yet, say so and answer from the product description. Never make up a review. Reply in the customer’s language.
2. Share a product’s star rating
Copy this into AeroChat
When a shopper asks whether a product is good or well rated, read the product’s average rating and review count from Fera and reply with both in one line, for example “4.6 stars from 87 reviews”. Then ask if they would like to hear what buyers say or see customer photos, and use those workflows if they do.
3. Take a review with a photo in the chat
Copy this into AeroChat
When a customer says they are happy with an order, thank them and ask if they would like to leave a review. Check their order in Shopify by the email or phone number on it and confirm which product they mean. Ask for a star rating from 1 to 5, a few words, and a photo if they want to add one. Submit the review to Fera for that product and order, with their name, email, rating and text, and attach the photo to the review. Tell them it will appear once it is approved. If the rating is 1 or 2, do not push for a review. Ask what went wrong and hand the conversation to our team.
4. Send customer photos and videos
Copy this into AeroChat
When a shopper asks to see a product in real life or on a real person, read the customer photos and videos for that product in Fera. Use only approved ones. Send up to three links with one short line each. If there are none, say so and offer what buyers say instead. Never share a customer’s email or full name.
5. Answer “is this store legit?”
Copy this into AeroChat
When a shopper asks whether our store is trustworthy, real or safe to buy from, read our store’s overall rating and review count from Fera and reply with both. Add our returns window and delivery times from the knowledge base. Do not argue or sound defensive. If they still have doubts, offer to answer any question about their order before they pay.
6. Answer “is my review live yet?”
Copy this into AeroChat
When a customer asks about a review they left, find them in Shopify by the email or phone number on their order, then read their reviews in Fera. Tell them which product the review is for, the date, and whether it is approved or still waiting for approval. Do not promise that a review will be approved. Never share another customer’s details.
7. Pass unhappy reviewers to your team
Copy this into AeroChat
When a customer messages us, find them in Shopify and read their reviews in Fera. If they left a review of 1 or 2 stars in the last 60 days (example), read it, apologize for the experience in one line, and ask what we can do to put it right. Look up the order in Shopify and hand the conversation to our team with the review, the order number and what the customer said. Do not offer refunds or discounts yourself.
Who uses it
Shopify stores that sell products where buyers want proof before they pay, such as beauty, clothing and home goods, use reviews and customer photos in chat to answer quality and fit questions. These recipes fit a store that runs on Shopify and Fera:
- Beauty stores: ingredient and skin questions and product recommendations.
- Fashion stores: size and fit questions and order tracking.
What stays in Fera
Fera stays your record of reviews. Review requests, approval, replies, widgets on your product pages and your review settings all live there. Every review AeroChat submits goes into Fera like any other new review, and you approve or decline it the same way.
AeroChat handles the conversation. It reads reviews, ratings and customer photos to answer shoppers, takes new reviews with photos in chat and passes unhappy customers to your team, and leaves the rest to Fera.
WhatsApp workflows that use Fera
These end-to-end WhatsApp workflows run with Fera and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Review Requests After Every Visit or Order
- WhatsApp Product Recommendations From Your Catalog
- WhatsApp Complaint Handling With Tickets and Team Tasks
Questions
Does AeroChat work with Fera?
Yes. It connects through Fera’s public API with the secret API key from your own Fera account. It is not a Fera product, and AeroChat has no partnership with Fera.
Can customers leave a Fera review with a photo on WhatsApp?
Yes. AeroChat asks for the rating, a few words and a photo in the chat, submits the review to Fera for the right product and order, and attaches the photo. It then goes through your normal approval.
Will AeroChat quote reviews I have not approved?
No. The recipes tell AeroChat to use only approved reviews, and Fera keeps a state on each review.
Which plan do I need?
On the Fera side, you need the secret API key from the API keys page in your Fera account. Fera’s docs do not name a plan for API access. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put your Fera reviews to work in chat
Install AeroChat, paste the review-with-photo recipe, add your Fera key, and send your own chat a photo of something you bought.
7-day free trial.