Answer Product Review Questions on WhatsApp with Fera

Yes. AeroChat works directly with Fera. It reads the approved Fera reviews and the star rating for the product a shopper asks about, and answers their question from what your buyers wrote, while they are still deciding.

This recipe answers “does it work?”, “is it good quality?” and “what do people say?” in chat, from your own Fera reviews. Part of connecting Fera to WhatsApp and AI chat.

What happens today

A shopper is close to buying but has one question left: will it suit their skin, will it fit, will it last. Your Fera reviews already hold the answer, but they would have to read through dozens on the product page, or message you and wait. If nobody replies while they are still looking, many leave and buy somewhere else.

The flow that works

The shopper asks about a product in chat.
AeroChat finds the product in your Shopify catalog and reads its approved Fera reviews and rating.
It replies with the rating and a short summary of what buyers say about the exact thing they asked, with one quote.
It offers the next step: the right size, the right variant, or customer photos of the product.

What it looks like on WhatsApp

Customer: Does the Ember candle actually fill a room? Some candles I’ve bought barely smell. (example)

AeroChat: The Ember candle has 4.7 stars from 119 reviews. Most buyers say the scent fills a living room within half an hour, and a few say it is too strong for a small bedroom. One wrote: “Lit it before guests came over and the whole flat smelled amazing.” It comes in 200 g and 400 g. Which would you like?

Customer: 400 g.

In Fera: nothing changes. AeroChat read the approved reviews and the rating for the Ember candle.

The recipe

Copy this into AeroChat

When a shopper asks what people think of a product, or asks about fit, sizing, quality, results or delivery, follow these steps.

Find the product in our Shopify catalog. If it is not clear which product they mean, ask.

Read the product’s Fera reviews. Only use reviews that are approved.

Reply with the average rating and the number of reviews in one line.

Sum up what buyers say about the thing they asked, in two or three sentences, and add one short quote from a review.

If reviews disagree, say so plainly, for example “most say the scent is strong, a few say it is light”.

If there are no reviews yet, say so and answer from the product description.

Offer the next step, such as the size or variant to choose, and check it is in stock in Shopify.

Never make up or change a review. Never share a reviewer’s email. Reply in the customer’s language.

Change the number of sentences and the next step to match your store before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
Fera. Log in to Fera, open the API keys page under Integrations, copy your secret API key and paste it in when AeroChat asks.
Your knowledge base. Add your size guide, ingredients and care notes, so AeroChat can add them when reviews do not cover the question.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Fera, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Fera’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which reviews you approve in Fera, since AeroChat only uses approved ones.
How long the summary is, and whether AeroChat quotes reviews at all.
What AeroChat offers next: a size, a variant or a discount you have approved.

The result to expect

Shoppers get the answer that is buried in your reviews in a few seconds, from your own buyers, while the cart is still open. Your team stops searching reviews and pasting quotes into chat by hand.

Measure it with your own numbers: review and quality questions answered in chat, and orders placed in the same session as the chat, for a month before and after.

Next: see every Fera workflow, including taking a review with a photo in the chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Fera connection behind it. See what each channel does on the Fera integration page.

Answer your first review question in chat

Install AeroChat, paste the recipe, add your Fera key, and ask your own chat what buyers say about your best seller.

Install AeroChat on Shopify

7-day free trial.