Collect Fera Reviews With Photos on WhatsApp

Yes. AeroChat works directly with Fera. When a customer says they love their order, it asks for a star rating, a few words and a photo in the chat, and submits the review with the photo to Fera for the right product and order.

This recipe turns “I love it!” messages into Fera reviews with customer photos, without sending the customer to a form. Part of connecting Fera to WhatsApp and AI chat.

What happens today

Happy customers often tell you so in a DM, sometimes with a photo of the product in use. That message is the best review you could get, but it stays in the chat. Asking them to open a review email, find the form and upload the photo again loses most of them along the way.

The flow that works

The customer says they are happy with their order.
AeroChat thanks them, checks their order in Shopify and confirms which product they mean.
It asks for a star rating, a few words and, if they want, a photo.
It submits the review to Fera for that product and order, attaches the photo, and tells them it will appear once it is approved.

What it looks like on WhatsApp

Customer: Just set up the Arlo side table, it looks great in my living room! (example)

AeroChat: That’s lovely to hear. Would you like to leave a review of the Arlo side table? How many stars would you give it, from 1 to 5? If you’d like, send the photo too.

Customer: 5 stars. Took 10 minutes to assemble and feels really solid. [photo]

AeroChat: Thank you. Your review and photo are submitted and will show on the product page once they are approved.

In Fera: a new 5-star review for the Arlo side table appears with the customer’s photo, their name and email, linked to their Shopify order, waiting for your usual approval.

The recipe

Copy this into AeroChat

When a customer says they are happy with an order or a product, follow these steps.

Thank them in one line and ask if they would like to leave a review.

Find their order in Shopify by the email or phone number on it. If the order has more than one product, ask which one they mean.

Ask for a star rating from 1 to 5 and a few words about the product. Tell them they can add a photo if they want.

If the rating is 1 or 2, do not submit a review yet. Ask what went wrong and hand the conversation to our team with the order attached.

Submit the review to Fera for that product and order, with their name, email, rating and text.

If they sent a photo, attach it to the review in Fera.

Tell them the review will appear once it is approved.

Never change the customer’s words or rating. Never offer a reward for a positive review. Reply in the customer’s language.

Change the thank-you line and the handover step to match your store before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can find the customer’s order and products.
Fera. Log in to Fera, open the API keys page under Integrations, copy your secret API key and paste it in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Fera, then switch it on. If it built the connection from Fera’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your approval settings in Fera, which decide when a submitted review and photo appear.
Which ratings AeroChat submits right away and which go to your team first.
Whether AeroChat asks for a photo every time or only when the customer mentions one.

The result to expect

Customers who are already telling you they are happy leave a review in the same chat, with their photo, in under a minute. More of your reviews carry real customer photos, and your team stops copying praise from DMs by hand.

Measure it with your own numbers: reviews and photo reviews submitted from chat, and your review count in Fera, for a month before and after.

Next: see every Fera workflow, including answering “is my review live yet?”.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Fera connection behind it. See what each channel does on the Fera integration page.

Collect your first photo review in chat

Install AeroChat, paste the recipe, add your Fera key, and send your own chat a photo of something you bought from your store.

Install AeroChat on Shopify

7-day free trial.