Integrations
AeroChat for WhatsApp
AeroChat answers instantly, recovers carts, runs campaigns, and hands off to your team when it matters — inside the app your customers already use. Turn WhatsApp into a 24/7 support and sales channel.
Key Capabilities
- Two-way AI conversations — the AI replies to WhatsApp messages instantly, around the clock, in your customer's language.
- Abandoned cart recovery — automatically nudge customers about items they left behind and guide them back to checkout.
- Broadcasts at scale — send approved marketing campaigns and turn one-off chats into repeat sales.
- Message templates — use approved templates for fast, compliant outbound messages.
- One shared inbox — WhatsApp chats land alongside every other channel, with full conversation context.
- Human handover built in — the AI escalates to your team right inside WhatsApp the moment a person is needed.
Overview
WhatsApp is where billions of customers already are — but answering it manually doesn't scale, and most businesses leave messages sitting for hours. AeroChat turns WhatsApp into an always-on channel: the AI replies the moment a message arrives, answers in the customer's language, pulls live order and product info, and only brings in your team when a conversation truly needs a human.
It goes beyond support, too. Recover abandoned carts automatically, and reach customers proactively with broadcasts and approved templates — so the same channel that resolves issues also drives repeat sales. Every WhatsApp conversation flows into the same unified inbox as your other channels, so nothing is missed and your team works from one place.
How It Works
Connect your number
Link your WhatsApp Business account to AeroChat in a few guided steps.
The AI starts answering
It replies to incoming messages instantly, using your knowledge base and store data, in the customer's language.
Recover & reach out
Trigger cart-recovery nudges and send broadcasts — the AI handles every reply and escalates to your team when needed.
See It In Action
An order question, answered at midnight
Why this wins: the customer gets a real, verified answer instantly — at midnight, on the app they already use — instead of waiting hours for office hours.
Bringing a shopper back to checkout
Why this wins: instead of a lost sale, AeroChat reaches out automatically, answers the real objection, and guides the shopper back to checkout — turning an abandoned cart into revenue.
A campaign that starts a conversation
Why this wins: a broadcast isn't a dead-end blast — every reply is handled by the AI, so a marketing message turns straight into a guided, upsell-ready conversation.
Setting It Up
- Go to
Channels → WhatsAppand click+ Add Account. - Sign in to your WhatsApp Business account through Meta to authorize the connection.
- Train the AI on your content — your knowledge base, FAQs, and policies — so it answers accurately from day one.
- Connect your store (if you have one) so the AI can pull live order and product info.
- Set up your cart-recovery and broadcast templates.
- Send a test message, then go live — WhatsApp chats now flow into your unified inbox.
FAQ
Do I need a WhatsApp Business account?
Yes — you connect your WhatsApp Business account during setup, and AeroChat guides you through linking and verifying it. Once connected, the AI starts handling messages right away.
Can I send marketing messages and recover carts?
Yes. You can run broadcasts using approved message templates and trigger automatic cart-recovery nudges — and the AI handles every reply that comes back.
Does WhatsApp work alongside my other channels?
Yes. WhatsApp conversations land in the same unified inbox as web chat, Instagram, Messenger, Telegram, and email, so your team works from one place with full context.
Can the AI hand off to a human on WhatsApp?
Yes. When a customer asks for a person or the AI isn't confident, it escalates to your team right inside the WhatsApp conversation — with the full history carried over.