Features

Built to Handle Every Conversation

From the first question to the final resolution, AeroChat understands your customers, replies in their language, and knows when to bring in your team — across every channel you use.
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Your customers don't sleep. Neither does AeroChat.​

Instant replies, 24/7 — no staff, no delays, no missed conversations. 
  • Web Chat, WhatsApp, Facebook, Instagram, Telegram,
    Email and more
  • Respond your customers in their language
  • Seamless handoff to your human agents when needed
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Every feature, at a glance.

Here's everything AeroChat does, end to end.
Multilingual chatReply in your customer's language automatically. Self-learning AIImproves from every conversation. Custom instructionsDefine how AeroChat speaks and behaves. Knowledge base trainingTrain AeroChat from URLs, docs, and FAQs. Voice message handlingTranscribe and respond to voice notes. Custom fallback responsesSet the response when AI isn't confident. API accessBuild custom workflows on top of AeroChat. Human handoverEscalate to humans the moment it matters. Conversation taggingOrganize chats with custom tags. Auto agent assignmentSmart routing to the right agent every time. Agent transferHand off chats between team members. Rich media in responsesReply with images, product details, and links. Agent auto-translationAgents reply in any language, customers see theirs. Order status trackingCustomers get live order updates in chat. Message templatesReusable approved templates for fast replies. WhatsApp broadcastSend marketing campaigns at scale. Contact managementCollect and organize every customer. SegmentsGroup contacts with filter rules for targeting. Export contacts & leadsDownload as CSV/Excel anytime. Smart notificationsPer-event desktop, email, and sound alerts. AI-powered chat insightsTrack conversations handled, resolution rate, time saved. Reporting & analyticsTop topics, languages, channels, and geographic insights. Usage statisticsMonitor AI responses and account usage. Conversion trackingSee which chats turn into sales. Web chatEmbed live + AI chat on any web page. Chat widget customizationMatch the chat widget to your brand. WhatsAppFull two-way WhatsApp support. TelegramReply to Telegram messages in one inbox. MessengerReply to Facebook Messenger chats. FB Messenger & CommentsManage Messenger and post comments together. Instagram DMs & commentsManage Instagram engagement from one inbox. Multiple accounts per channelRun multiple WhatsApp/IG accounts at once. WordPress integrationOne-click setup on your WordPress site. Shopify integrationNative integration with your Shopify store. Shopify auto-syncProducts and orders synced in real time.
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WhatsApp
Shopify
Messenger
Instagram
Telegram
Gmail
Outlook
WooCommerce
WordPress

We Work Where You Are

Your customers reach out from everywhere — a WhatsApp message, an Instagram comment, a late-night email. AeroChat brings every channel into one inbox, so no conversation slips through the cracks and nothing gets answered twice.

The same AI works across all of them: it carries context from channel to channel, replies in each customer's language, and hands off to your team when needed  so the experience stays consistent no matter where the conversation starts.
Explore Integrations

Built differently. By design.

See how AeroChat compares, feature for feature — broader coverage, smarter AI, and none of the setup headaches.
AeroChat Traditional platforms Generic AI chatbots
All channels in one inbox Split by channel Web chat only
Understands intent, not keywords Rule-based flows Needs prompting
Learns from every conversation Manual retraining
Replies in the customer's language Add-on / limited Inconsistent
Knows when to bring in a human Manual routing
Live order & Shopify data in chat Integrations extra
Sends product images & rich replies Limited Text only
Works out of the box, no prompt setup Heavy config Constant tuning
Analytics on topics, languages & resolution Basic reports
All channels in one inbox
AeroChat
Traditional platforms Split by channel
Generic AI chatbots Web chat only
Understands intent, not keywords
AeroChat
Traditional platforms Rule-based flows
Generic AI chatbots Needs prompting
Learns from every conversation
AeroChat
Traditional platforms
Generic AI chatbots Manual retraining
Replies in the customer's language
AeroChat
Traditional platforms Add-on / limited
Generic AI chatbots Inconsistent
Knows when to bring in a human
AeroChat
Traditional platforms Manual routing
Generic AI chatbots
Live order & Shopify data in chat
AeroChat
Traditional platforms Integrations extra
Generic AI chatbots
Sends product images & rich replies
AeroChat
Traditional platforms Limited
Generic AI chatbots Text only
Works out of the box, no prompt setup
AeroChat
Traditional platforms Heavy config
Generic AI chatbots Constant tuning
Analytics on topics, languages & resolution
AeroChat
Traditional platforms Basic reports
Generic AI chatbots

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