Share Trustpilot Store Reviews in WhatsApp Chat
Yes. AeroChat works directly with Trustpilot. When a shopper asks what other customers think of your store, AeroChat reads your latest Trustpilot service reviews, sums up what they say in a few honest sentences and sends the link to your profile.
This recipe handles “what are your reviews like?”, “do people get their orders on time?” and “any complaints about you?” in chat. Part of connecting Trustpilot to WhatsApp and AI chat.
What happens today
A shopper wants to hear from other customers before buying, usually about one thing: delivery times, sizing, or how returns went. Sending them to a page of hundreds of reviews doesn’t answer that. Your team doesn’t have time to read the latest reviews and pick out what matters for each question.
The flow that works
- The shopper asks what customers say about your store, or about one topic such as delivery.
- AeroChat reads your latest service reviews from Trustpilot.
- It sums up the common points that match the question, good and bad, in two or three sentences.
- It sends the link to your Trustpilot profile so they can read them all.
What it looks like on WhatsApp
Customer: What do people say about your delivery to Canada? (example)
AeroChat: From our recent Trustpilot reviews, most Canadian customers say their order arrived in about a week and was well packed. A few mention customs fees they didn’t expect, so here’s our note on that: duties are shown at checkout. You can read every review here: [your Trustpilot profile link].
In Trustpilot: nothing changes. AeroChat read your latest service reviews.
The recipe
Copy this into AeroChat
When a shopper asks what other customers say about our store, follow these steps.
- Read our latest service reviews from Trustpilot.
- If they asked about one topic, such as delivery, sizing, quality or returns, pick out the reviews about that topic.
- Sum up the common points in two or three short sentences. Include the negative points too.
- Never quote reviewer names, and never change what a review says.
- If a common complaint has an answer in our knowledge base, add it in one line.
- Send the link to our Trustpilot profile.
Reply in the customer’s language.
Add your Trustpilot profile link to your knowledge base before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can help the shopper buy once they’ve read the reviews.
- Trustpilot. Create an API application in your Trustpilot Business account and copy the API key. Reading reviews uses the API key alone. Paste it in when AeroChat asks.
- Your knowledge base. Add your answers to common review themes, such as duties, delivery times or sizing.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Trustpilot, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Trustpilot’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How many recent reviews AeroChat reads for each answer.
- Which known complaints get an answer from your knowledge base.
- Your replies to reviews, which stay with your team in Trustpilot.
The result to expect
Shoppers get an honest answer to the question they actually asked, drawn from real reviews, without leaving the chat. They trust the answer more because it includes the bad points too.
Measure it with your own numbers: review questions answered in chat and how many of those chats lead to an order, for a month before and after.
Next: see every Trustpilot workflow, including your TrustScore and review invitations.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Trustpilot connection behind it. See what each channel does on the Trustpilot integration page.
Let your reviews answer in chat
Install AeroChat, paste the recipe, add your Trustpilot key, and ask your own store what customers say about it from your WhatsApp.
7-day free trial.