Connect SuperSaaS to WhatsApp, Instagram, TikTok and AI Chat
Clients message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to book an appointment or a place in a class, but your schedule lives in SuperSaaS. AeroChat answers those conversations and works with SuperSaaS as it goes: it checks the free times on the right schedule, books the one the client picks, and finds, changes or cancels an appointment when someone asks. It connects through SuperSaaS’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with SuperSaaS and AeroChat
- Book SuperSaaS appointments from WhatsApp. AeroChat checks the free times on the right schedule and books the one the client chooses.
- Check, change or cancel an appointment in chat. AeroChat finds the client’s appointments, tells them the date and time, and moves or cancels one when they ask.
- Answer “when is my appointment?”. AeroChat looks up the client’s upcoming appointments and replies with the date, time and resource, such as the room or staff member (examples).
- Keep your user list up to date. AeroChat finds the client among your SuperSaaS users, or creates them with the details they gave in chat.
- Pick the right schedule. AeroChat reads the schedules and resources in your account and matches the request to one, such as a consultation calendar or a group class (examples).
- Send the booking to your CRM as well. If you keep leads in HubSpot or Google Sheets, the same workflow can record a new client there after SuperSaaS confirms the appointment.
Works on every chat channel
Your clients message you wherever they already are. The same SuperSaaS connection and the same workflows run on every channel AeroChat supports, and SuperSaaS stays the record whichever one they use.
| Channel | What your clients can do |
|---|---|
| Message your WhatsApp Business number to find a free time, book an appointment or class, or check, change or cancel the one they have. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through SuperSaaS’s public API. It reads your schedules and their resources, the free times on each schedule, your users and their appointments. It creates appointments, changes them and deletes them, and creates or updates users. Each workflow uses only what its recipe asks for. SuperSaaS’s booking and availability calls work on resource and capacity schedules, not on service schedules.
To connect, the account administrator opens the Account Info page in SuperSaaS, creates an API key, and copies it with the account name. Paste both into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which SuperSaaS calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When someone on WhatsApp asks to book, find out what they want and match it to one of our SuperSaaS schedules. Check that schedule for free times from the day they asked for and offer the three closest. When they pick one, ask for their name, email and phone number, find or create them as a SuperSaaS user, and book that time. Confirm the date, time and address.
Copy this into AeroChat
When someone asks about their appointment, ask for the email they booked with. Find their upcoming appointments in SuperSaaS and reply with the date and time. If they want a new time, offer three free times on the same schedule and move the appointment to the one they pick. If they want to cancel, delete the appointment and offer to book another time. Never share another person’s appointment details.
Who uses it
Any business that takes bookings through SuperSaaS can use it. Tutors, tuition centres, class and course providers, clinics, consultants and equipment or room rentals use it for appointments requested in chat. These recipes cover the same work:
- Tuition centres, for trial classes and lesson bookings.
- Trial class booking
- Make-up class requests
What stays in SuperSaaS
SuperSaaS stays your record. Schedules, resources, availability rules, users, payments and confirmation emails live there, and your team still runs the appointments and classes.
AeroChat handles the conversation. It checks free times, books, changes and cancels as your recipe asks and leaves the rest to SuperSaaS and your team.
Questions
Does AeroChat work with SuperSaaS?
Yes. AeroChat connects through SuperSaaS’s public API with an API key you create on the Account Info page in SuperSaaS.
Can clients book a SuperSaaS appointment on WhatsApp?
Yes. AeroChat checks the free times on the right schedule, offers a few in the chat and books the one the client picks.
Do I need a developer?
No. You describe the workflow in your own words, create an API key in SuperSaaS and paste it in, and switch it on. AeroChat builds the SuperSaaS connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect SuperSaaS and try it
Paste the first recipe, add your SuperSaaS API key, and ask your own WhatsApp number for an appointment next week.