Book SuperSaaS Appointments from WhatsApp
This recipe turns a booking request on WhatsApp into a SuperSaaS appointment, with real free times offered in the conversation. Part of connecting SuperSaaS to WhatsApp and AI chat.
What happens today
A client asks on WhatsApp whether there is a free consultation slot on Tuesday afternoon. The person replying sends the SuperSaaS booking link. Some clients book, some cannot find the right schedule, and some have a question first and leave it there. The ones who drop off were ready to book when they asked.
The flow that works
- AeroChat answers the client’s question first.
- It matches the request to one of your SuperSaaS schedules.
- It checks that schedule for free times and offers three.
- It asks for their name, email and phone number, finds or creates them as a user, and books the time they pick.
- It confirms the date, time and address in the chat.
The recipe
Copy this into AeroChat
When someone on WhatsApp asks to book an appointment or a class, answer their question first from our knowledge base. Then follow these steps.
- Match the request to a SuperSaaS schedule. Use the Consultations schedule for first visits and the Group Classes schedule for classes (example schedules).
- Ask which day suits them and whether they prefer morning or afternoon.
- Check that schedule for free times from that day, for the length of the appointment, and offer the three closest to what they asked for.
- When they pick a time, ask: “Can I take your name, email and phone number for the booking?”
- Find them among our SuperSaaS users by email. If they are not there, create a user with their name, email and phone number.
- Book that time on the schedule for that user, with a short note of what they asked for.
- Confirm the date, time and address. Tell them they will get a confirmation email from us.
Only offer times SuperSaaS shows as free. Do not ask for their email more than once. Reply in the customer’s language.
Change the schedules to the ones in your SuperSaaS account before you paste it. Use a resource or capacity schedule, as SuperSaaS does not take API bookings on service schedules.
What to connect
- SuperSaaS. The account administrator opens the Account Info page, creates an API key, and copies it with the account name. Paste both in when AeroChat asks.
- Your knowledge base. Upload your service or class details to AeroChat so it can answer before it books.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect SuperSaaS, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from SuperSaaS’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which schedules AeroChat offers, and for which requests.
- How far ahead it looks for free times.
- What it notes on the appointment.
The result to expect
Clients who ask for an appointment leave the chat with a booking in SuperSaaS. Nobody has to explain which schedule to use, and your availability rules still apply.
Measure it with your own numbers: appointments booked from chat, and the share of booking requests that end in a booking, for a month before and after.
Next: check, change or cancel an appointment in chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same SuperSaaS connection behind it. See what each channel does on the SuperSaaS integration page.
Book your first appointment from WhatsApp
Paste the recipe, add your SuperSaaS API key, and ask your own WhatsApp number for an appointment tomorrow.