Answer Product Review Questions on WhatsApp with Okendo

Yes. AeroChat works directly with Okendo. It reads the published Okendo reviews and the review aggregate for the product a shopper asks about, and answers their question from what your buyers wrote, while they are still deciding.

This recipe answers “is it worth it?”, “does it work for oily skin?” and “what do people say?” in chat, from your own Okendo reviews. Part of connecting Okendo to WhatsApp and AI chat.

What happens today

A shopper has the product page open and one question the description does not answer. The answer is in your reviews, maybe from someone with the same skin type, the same height or the same use. Finding it means scrolling through pages of reviews or messaging you and waiting. If nobody replies while they are still on the page, many leave and do not come back.

The flow that works

The shopper asks about a product in chat.
AeroChat finds the product in your Shopify catalog and reads its published Okendo reviews and review aggregate.
It replies with the rating and a short summary of what buyers say about the exact thing they asked, with one quote.
It offers the next step: the right size, the right variant, or a link to add it to the cart.

What it looks like on WhatsApp

Customer: Will the Tidewater cleanser dry out my skin? It’s quite dry already. (example)

AeroChat: The Tidewater cleanser has 4.7 stars from 156 reviews. Buyers with dry skin say it cleans without leaving their skin tight, and a few recommend following with a moisturizer in winter. One wrote: “My dry skin finally doesn’t feel stripped after washing.” It comes in 150 ml and 300 ml. Which size would you like?

Customer: 150 ml to try it.

In Okendo: nothing changes. AeroChat read the published reviews and the review aggregate for the Tidewater cleanser.

The recipe

Copy this into AeroChat

When a shopper asks what people think of a product, or asks about fit, sizing, quality, texture, results or delivery, follow these steps.

Find the product in our Shopify catalog. If it is not clear which product they mean, ask.

Read the product’s published reviews and its review aggregate from Okendo. If Okendo has a review summary for the product, read that too.

Reply with the average rating and the number of reviews in one line.

Sum up what buyers say about the thing they asked, in two or three sentences, and add one short quote from a review.

If reviews disagree, say so plainly, for example “most say it suits dry skin, a few found it too rich” (example).

If there are no reviews yet, say so and answer from the product description.

Offer the next step, such as the size or variant to choose, and check it is in stock in Shopify.

Never make up or change a review. Never share a reviewer’s contact details. Reply in the customer’s language.

Change the number of sentences and the next step to match your store before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
Okendo. Open the integration settings in your Okendo app and copy your Okendo User ID. Paste it in when AeroChat asks. This recipe reads published reviews through Okendo’s Storefront REST API.
Your knowledge base. Add your size guide, ingredient notes and care notes, so AeroChat can add them when reviews do not cover the question.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Okendo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Okendo’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which reviews you publish in Okendo, since AeroChat only reads published ones.
How long the summary is, and whether AeroChat quotes reviews at all.
What AeroChat offers next: a size, a variant or a discount you have approved.

The result to expect

Shoppers get the answer that is buried in your reviews in a few seconds, from your own buyers, while the cart is still open. Your team stops copying review quotes into chat by hand.

Measure it with your own numbers: review and product questions answered in chat, and orders placed in the same session as the chat, for a month before and after.

Next: see every Okendo workflow, including points balance and rewards.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Okendo connection behind it. See what each channel does on the Okendo integration page.

Answer your first review question in chat

Install AeroChat, paste the recipe, add your Okendo User ID, and ask your own chat what buyers say about your best seller.

Install AeroChat on Shopify

7-day free trial.