Share Okendo Product Ratings on WhatsApp
Yes. AeroChat works directly with Okendo. It reads the review aggregate for the product a shopper asks about from Okendo and replies with its average rating and number of reviews, in one line, in the chat.
This recipe answers “is it any good?”, “how is it rated?” and “which one do people like more?” in chat, from your own Okendo ratings. Part of connecting Okendo to WhatsApp and AI chat.
What happens today
A shopper finds your product through an Instagram post or a WhatsApp ad, so they never see the star rating on your product page. They ask “is it good?” in a DM. Your team has to open the store, find the product and type the rating back. When two products look alike, the shopper asks which one people prefer, and your team checks both.
The flow that works
- The shopper asks how a product is rated, or compares two products.
- AeroChat finds the product in your Shopify catalog and reads its review aggregate from Okendo.
- It replies with the average rating and the number of reviews in one line, for each product they asked about.
- It offers to share what buyers say, or to help them choose.
What it looks like on WhatsApp
Customer: Which is better rated, the Cove backpack or the Cove tote? (example)
AeroChat: The Cove backpack has 4.8 stars from 342 reviews, and the Cove tote has 4.5 stars from 97 reviews. Would you like to hear what buyers say about either one, for example how much fits inside?
Customer: Yes, the backpack.
In Okendo: nothing changes. AeroChat read the review aggregate for both products.
The recipe
Copy this into AeroChat
When a shopper asks whether a product is good, how it is rated or how it compares with another product, follow these steps.
- Find each product they mention in our Shopify catalog. If it is not clear which product they mean, ask.
- Read the review aggregate for each product from Okendo.
- Reply with the average rating and the number of reviews in one line per product, for example “4.8 stars from 342 reviews” (example).
- If a product has no reviews yet, say so plainly and share one key fact from the product description.
- Ask if they would like to hear what buyers say about a specific point, such as size, quality or delivery, and read the published reviews if they do.
Never round a rating up. Never make up a rating or a review count. Reply in the customer’s language.
Change the follow-up question to the point your buyers ask about most before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products.
- Okendo. Open the integration settings in your Okendo app and copy your Okendo User ID. Paste it in when AeroChat asks. This recipe reads review aggregates through Okendo’s Storefront REST API.
- Your knowledge base. Optional. Add notes on how similar products differ, so AeroChat can help a shopper choose.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Okendo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Okendo’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which reviews you publish in Okendo, since the aggregate is built from published reviews.
- Whether AeroChat compares products, or only reports each rating.
- What AeroChat offers after the rating: reviews, a size guide or a link to the cart.
The result to expect
Shoppers who reach you from social posts and ads get the same proof a product page shows, without leaving the chat. Your team stops looking up ratings by hand.
Measure it with your own numbers: rating questions answered in chat, and orders placed in the same session as the chat, for a month before and after.
Next: see every Okendo workflow, including reading product reviews in chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Okendo connection behind it. See what each channel does on the Okendo integration page.
Share your first rating in chat
Install AeroChat, paste the recipe, add your Okendo User ID, and ask your own chat how your best seller is rated.
7-day free trial.