Connect LoyaltyLion to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with LoyaltyLion. It reads points balances, loyalty tiers, available rewards, points history and referral links from LoyaltyLion and redeems rewards for your customers through LoyaltyLion’s API, on WhatsApp, Instagram, web chat and every other channel your customers use.
If your Shopify store runs its loyalty program on LoyaltyLion, AeroChat can answer the loyalty questions your customers ask in chat. A customer on WhatsApp, Instagram, Messenger, Telegram, web chat or email asks how many points they have, and AeroChat replies with the number from LoyaltyLion and the rewards it can buy them. When they want to use their points, AeroChat redeems the reward and sends the code in the same conversation. Your Shopify store is built into AeroChat, and LoyaltyLion connects through its public API. You describe the workflow in your own words, AeroChat builds it, and LoyaltyLion stays the place your team runs the program.
What you can do with LoyaltyLion and AeroChat
- Answer “how many points do I have?”. AeroChat finds the customer in LoyaltyLion by their email and replies with their approved points and any points still pending.
- Show the rewards they can get. AeroChat reads the rewards open to that customer, with the points each one costs, and points out which ones their balance already covers.
- Redeem points for a reward. The customer picks a reward, AeroChat confirms the points it costs, redeems it in LoyaltyLion and sends the discount code in the chat.
- Tell customers their loyalty tier. AeroChat reads the customer’s current tier and when their membership of it runs out, if your program has tiers.
- Explain where points came from. When a customer asks why their balance changed, AeroChat reads their points history in LoyaltyLion: points earned, points spent on rewards, adjustments and points that expired.
- Send a referral link. When a customer wants to tell a friend about your store, AeroChat reads their personal referral link from LoyaltyLion and sends it in the chat.
What it looks like on WhatsApp
Customer: Hi, how many points do I have? (example)
AeroChat: You have 1,250 points, plus 150 pending from your order last week. That is enough for a $10 off voucher (1,000 points). Would you like to use it?
In LoyaltyLion: nothing changes. AeroChat read the customer’s approved and pending points and the rewards open to them.
Customer: Yes please, I’ll take the $10 off. (example)
AeroChat: Done. Your code is LION-8KD2Q. It takes $10 off your next order. You have 250 points left.
In LoyaltyLion: a claimed reward appears on the customer’s record and 1,000 points are spent.
Customer: Why did my points go down? (example)
AeroChat: On 2 November you used 500 points on a free shipping reward. Before that you earned 200 points for your October order. Nothing else has changed.
In LoyaltyLion: nothing changes. AeroChat read the customer’s points transactions.
Works on every chat channel
Your customers message you wherever they already are. The same LoyaltyLion connection and the same workflows run on each of these channels, and LoyaltyLion stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to check points, see rewards and their tier, redeem a reward or get a referral link. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store, without opening the rewards page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. LoyaltyLion connects through its public Admin API, documented at developers.loyaltylion.com. Through it, AeroChat finds customers by email, reads their points, tier, rewards and history, and redeems rewards. LoyaltyLion knows each customer by their Shopify customer ID, so the two parts line up.
- What AeroChat reads from LoyaltyLion: the customer’s approved, pending and spent points, their loyalty tier and when it expires, whether they are enrolled, their referral link, the rewards open to them with the points each costs, and their points transactions.
- What AeroChat writes to LoyaltyLion: rewards redeemed for a customer, which spend their points and return a code they can use at checkout.
To connect, log in to LoyaltyLion, go to Manage, then API keys, and click Create API key. Give it read access to customers and write access to customers so it can redeem rewards. LoyaltyLion shows the key only once, so copy it straight away. As of November 2026, LoyaltyLion’s pricing page does not say which plan includes API access. If you do not see API keys in your account, ask LoyaltyLion support.
You describe the workflow in your own words, for example “when a customer asks about their points, find them in LoyaltyLion by email and tell them their balance and what it can buy”. AeroChat builds the workflow as a draft and asks for the LoyaltyLion key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for LoyaltyLion. Copy one into AeroChat, add your LoyaltyLion key, and it runs on every channel.
1. Answer “how many points do I have?”
Copy this into AeroChat
When a customer asks about their points, use the email we have for them, or ask for the email on their account. Find the customer in LoyaltyLion by that email and use only an exact match. Reply with their approved points, and mention pending points separately with a short note that they become available after the order is confirmed. Then read the rewards open to them and name the best one their balance covers. If they are not enrolled, tell them how to join from the rewards page. Reply in the customer’s language.
2. Show the rewards they can get
Copy this into AeroChat
When a customer asks what rewards they can get, find them in LoyaltyLion by email and read their available rewards and approved points. List up to five rewards with the points each one costs. Mark the ones their balance already covers, and for the rest say how many more points they need. Offer to redeem one now.
3. Redeem points for a reward
Copy this into AeroChat
When a customer wants to use their points, find them in LoyaltyLion by email and read their available rewards and approved points. Ask which reward they want if it is not clear. Confirm the reward and its point cost, and redeem it only after they say yes. Send the code from the claimed reward and say how to use it at checkout, with their new balance. If they do not have enough points, say how many more they need. Never redeem a reward the customer did not confirm.
4. Tell customers their loyalty tier
Copy this into AeroChat
When a customer asks about their tier or status, find them in LoyaltyLion by email and read their loyalty tier membership. Reply with the tier name and the date it runs until. Add the benefits of that tier from our knowledge base. If they have no tier, explain how tiers work in our program from the knowledge base.
5. Explain where points came from
Copy this into AeroChat
When a customer asks why their points went up or down, find them in LoyaltyLion by email and read their points transactions, newest first. Explain the last three to five changes in plain words with their dates: points earned from an order or activity, points spent on a reward, an adjustment by our team, or points that expired. If they think points are missing for an order, check the order in Shopify and hand the conversation to our team with the order number.
6. Send a referral link
Copy this into AeroChat
When a customer asks how to refer a friend, or says a friend wants to shop with us, find them in LoyaltyLion by email and read their referral link. Send the link with one line on what the friend gets and what the customer earns, from our knowledge base. If they are not enrolled in the program, tell them how to join first.
Who uses it
Shopify stores with repeat buyers, such as beauty, fashion and food brands, use loyalty in chat to answer points questions and turn a balance into the next order. These recipes fit a store that runs on Shopify and LoyaltyLion:
- Beauty stores: product recommendations and restock and subscription questions.
- Fashion stores: order tracking and abandoned cart follow-up.
What stays in LoyaltyLion
LoyaltyLion stays your loyalty program. Earning rules, rewards, tiers, referral settings, emails and the rewards page on your store all live there. Every reward AeroChat redeems shows on the customer’s record like one redeemed on your rewards page.
AeroChat handles the conversation. It answers points, tier and reward questions, redeems rewards the customer confirms and sends referral links, and leaves the rest to LoyaltyLion.
WhatsApp workflows that use LoyaltyLion
These end-to-end WhatsApp workflows run with LoyaltyLion and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Loyalty Points and Balance Checks
- WhatsApp Win-Back Messages for Lapsed Customers
- WhatsApp Order Tracking That Answers From Your Store Data
Questions
Does AeroChat work with LoyaltyLion?
Yes. It connects through LoyaltyLion’s public API with an API key from your own LoyaltyLion account. It is not a LoyaltyLion product, and AeroChat has no partnership with LoyaltyLion.
Can customers redeem LoyaltyLion points on WhatsApp?
Yes. AeroChat shows the rewards open to the customer, confirms the one they pick, redeems it in LoyaltyLion and sends the code in the chat.
How does AeroChat know which customer is asking?
It finds the customer in LoyaltyLion by the email on their account and uses only an exact match. If the email it has does not match, it asks the customer for the one they used.
Which plan do I need?
On the LoyaltyLion side, you need an API key from Manage, then API keys. As of November 2026, LoyaltyLion’s pricing page does not say which plan includes API access, so check with LoyaltyLion if you do not see it. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Related guides
Answer your loyalty questions in chat
Install AeroChat, paste the points recipe, add your LoyaltyLion key, and ask your own chat how many points you have.
7-day free trial.