Check a LoyaltyLion Points Balance on WhatsApp and in Chat
Yes. AeroChat works directly with LoyaltyLion. When a customer asks how many points they have, AeroChat finds them in LoyaltyLion by email and replies with their approved and pending points, and the reward their balance covers, in the same chat.
This recipe answers “how many points do I have?” on every channel, from your own LoyaltyLion data. Part of connecting LoyaltyLion to WhatsApp and AI chat.
What happens today
A customer wants to know their balance before they order. They have to log in, find the rewards page, or message you and wait. Your team opens LoyaltyLion, searches for the email and types the number back. Customers who never see their balance rarely spend it, so the points do little to bring them back.
The flow that works
- The customer asks about their points in chat.
- AeroChat uses the email it has for them, or asks for it, and finds the exact match in LoyaltyLion.
- It replies with their approved points and any pending points.
- It reads the rewards open to them and names the best one their balance covers, with an offer to redeem it.
What it looks like on WhatsApp
Customer: How many points have I got? It’s maya.t@example.com (example)
AeroChat: Thanks, Maya. You have 820 points available, and 120 more are pending from your order on 6 November. With 820 points you can get free shipping (500 points). Would you like to use it on your next order?
In LoyaltyLion: nothing changes. AeroChat read Maya’s approved and pending points and her available rewards.
The recipe
Copy this into AeroChat
When a customer asks about their points or rewards balance, follow these steps.
- Use the email we have for them. If we do not have one, ask for the email on their account.
- Find the customer in LoyaltyLion by that email. Use only an exact match.
- Reply with their approved points. If they have pending points, mention them separately and say they become available once the order is confirmed.
- Read the rewards open to them and name the best one their approved points cover, with its point cost.
- Offer to redeem it now. If they say yes, use the redeem workflow.
- If no customer matches, ask them to check the email. If they are not enrolled, tell them how to join from the rewards page.
Never share another customer’s balance. Reply in the customer’s language.
Change which reward AeroChat suggests to match your program before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- LoyaltyLion. In LoyaltyLion, go to Manage, then API keys, and click Create API key with read access to customers. Copy the key and paste it in when AeroChat asks.
- Your knowledge base. Add how customers earn points and how pending points work in your program.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect LoyaltyLion, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from LoyaltyLion’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How customers earn points and which rewards exist, in LoyaltyLion.
- Whether AeroChat suggests a reward after giving the balance.
- Whether it asks for the email or uses the one on the chat contact.
The result to expect
Customers get their balance in seconds, with a reward they can use on the next order. Your team stops looking up points by hand.
Measure it with your own numbers: points questions answered in chat, and rewards redeemed after a balance check, for a month before and after.
Next: see every LoyaltyLion workflow, including redeeming points for a reward.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same LoyaltyLion connection behind it. See what each channel does on the LoyaltyLion integration page.
Related guides
- Automate Loyalty Points in Chat
- How Do Customers Check Their Loyalty Points Without Logging In?
- WhatsApp Loyalty Points and Balance Checks
Give customers their balance in chat
Install AeroChat, paste the recipe, add your LoyaltyLion key, and ask your own chat how many points you have.
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