Redeem LoyaltyLion Points for a Reward on WhatsApp and in Chat
Yes. AeroChat works directly with LoyaltyLion. When a customer wants to use their points, AeroChat shows the rewards they can afford, confirms the one they pick, redeems it in LoyaltyLion and sends the code in the same chat.
This recipe turns “can I use my points?” into a code the customer can use at checkout, without leaving the conversation. Part of connecting LoyaltyLion to WhatsApp and AI chat.
What happens today
A customer has points and wants to use them on the order they are about to place. To redeem, they have to log in, open the rewards page and find the right reward. If they message you instead, your team redeems it by hand and copies the code into the chat, often after the customer has already checked out without it.
The flow that works
- The customer asks to use their points.
- AeroChat finds them in LoyaltyLion by email and reads their approved points and the rewards open to them.
- It lists the rewards their balance covers and asks which one they want.
- It confirms the reward and its point cost, then redeems it in LoyaltyLion.
- It sends the code with how to use it, and their new balance.
What it looks like on WhatsApp
Customer: Can I use my points on my order today? (example)
AeroChat: Yes. You have 1,600 points. You can get $5 off for 500 points, $10 off for 1,000 points or free shipping for 500 points. Which would you like?
Customer: $10 off please.
AeroChat: That uses 1,000 points. Shall I go ahead?
Customer: Yes.
AeroChat: Done. Your code is LION-4TR7M. Enter it at checkout for $10 off. You have 600 points left.
In LoyaltyLion: a claimed $10 off reward appears on the customer’s record and 1,000 points are spent.
The recipe
Copy this into AeroChat
When a customer wants to use or redeem their points, follow these steps.
- Use the email we have for them, or ask for the email on their account. Find the customer in LoyaltyLion by that email and use only an exact match.
- Read their approved points and the rewards available to them.
- List the rewards their approved points cover, with the point cost of each. If none, say how many more points they need for the cheapest one.
- Ask which reward they want. Then confirm the reward and its point cost and wait for a clear yes.
- Redeem the reward in LoyaltyLion for that customer.
- Send the code from the claimed reward, say how to use it at checkout, and give their new balance.
Never redeem a reward the customer did not confirm. Never redeem more than one reward per request unless they ask. If the redemption fails, say so and hand the conversation to our team. Reply in the customer’s language.
Change how many rewards AeroChat lists to match your program before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so codes work at your checkout.
- LoyaltyLion. In LoyaltyLion, go to Manage, then API keys, and click Create API key with read and write access to customers. Copy the key and paste it in when AeroChat asks.
- Your knowledge base. Add any rules for your rewards, such as a minimum order value.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect LoyaltyLion, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from LoyaltyLion’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which rewards exist and what they cost, in LoyaltyLion.
- Whether AeroChat can redeem rewards or only show them.
- When a failed redemption goes to your team.
The result to expect
Customers use their points while they are still shopping, and get the code in the chat they already have open. Your team stops redeeming rewards by hand.
Measure it with your own numbers: rewards redeemed in chat, and orders placed with a loyalty code after a chat, for a month before and after.
Next: see every LoyaltyLion workflow, including showing the rewards a customer can get.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same LoyaltyLion connection behind it. See what each channel does on the LoyaltyLion integration page.
Related guides
- Automate Loyalty Points in Chat
- How Do Customers Check Their Loyalty Points Without Logging In?
- WhatsApp Loyalty Points and Balance Checks
Let customers spend their points in chat
Install AeroChat, paste the recipe, add your LoyaltyLion key, and redeem a test reward from your own chat.
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