Show LoyaltyLion Rewards on WhatsApp and in Chat
Yes. AeroChat works directly with LoyaltyLion. When a customer asks what rewards they can get, AeroChat reads the rewards LoyaltyLion makes available to them and their points, and says which ones they can claim now and how close they are to the rest.
This recipe answers “what can I get with my points?” on every channel, from your own LoyaltyLion program. Part of connecting LoyaltyLion to WhatsApp and AI chat.
What happens today
Customers know they have points but not what they are worth. Your rewards page lists everything, including rewards meant for other tiers, and does not tell each customer what they can afford. So they ask in chat, and your team has to check the program and the customer’s balance side by side.
The flow that works
- The customer asks what rewards they can get.
- AeroChat finds them in LoyaltyLion by email and reads the rewards open to them. LoyaltyLion only returns rewards that are switched on and available on the customer’s tier.
- It reads their approved points and compares them with each reward’s cost.
- It lists the rewards they can claim now, says how many points they need for the next one, and offers to redeem.
What it looks like on WhatsApp
Customer: What rewards can I get? (example)
AeroChat: You have 700 points. You can claim free shipping (500 points) or $5 off (500 points) now. A free travel-size cleanser costs 1,200 points, so you need 500 more. Would you like to claim one?
In LoyaltyLion: nothing changes. AeroChat read the customer’s available rewards and approved points.
The recipe
Copy this into AeroChat
When a customer asks what rewards they can get or what their points are worth, follow these steps.
- Use the email we have for them, or ask for the email on their account. Find the customer in LoyaltyLion by that email and use only an exact match.
- Read the rewards available to them and their approved points.
- List the rewards their points cover now, with the point cost of each, up to five.
- Name the next reward they cannot afford yet and how many more points it needs.
- Offer to redeem one of the rewards they can claim now, and use the redeem workflow if they say yes.
Only mention rewards LoyaltyLion returned for this customer. Never promise a reward from another tier. Reply in the customer’s language.
Change how many rewards AeroChat lists before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- LoyaltyLion. In LoyaltyLion, go to Manage, then API keys, and click Create API key with read access to customers. Copy the key and paste it in when AeroChat asks.
- Your knowledge base. Add how customers earn points, so AeroChat can say how to reach the next reward.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect LoyaltyLion, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from LoyaltyLion’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which rewards are switched on, and on which tiers, in LoyaltyLion.
- How many rewards AeroChat lists at once.
- Whether it offers to redeem straight away.
The result to expect
Each customer sees only the rewards meant for them, with a clear next step. Points turn into a reason to order again.
Measure it with your own numbers: reward questions answered in chat, and rewards redeemed after a chat, for a month before and after.
Next: see every LoyaltyLion workflow, including redeeming points for a reward.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same LoyaltyLion connection behind it. See what each channel does on the LoyaltyLion integration page.
Related guides
- Automate Loyalty Points in Chat
- How Do Customers Check Their Loyalty Points Without Logging In?
- WhatsApp Loyalty Points and Balance Checks
Show customers what their points are worth
Install AeroChat, paste the recipe, add your LoyaltyLion key, and ask your own chat what rewards you can get.
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