Answer Product Review Questions on WhatsApp with Junip
Yes. AeroChat works directly with Junip. It reads the Junip reviews and rating for the product a shopper asks about, and answers their question from what your buyers wrote, while they are still deciding.
This recipe answers “is it good quality?” and “what do people say?” in chat, from your own Junip reviews. Part of connecting Junip to WhatsApp and AI chat.
What happens today
A shopper has a product in their cart and one doubt left. The answer is in your reviews, but they would have to scroll through dozens to find it, or message you and wait. If nobody replies while they are still on the page, many leave.
The flow that works
- The shopper asks about a product in chat.
- AeroChat finds the product in your Shopify catalog and reads its Junip reviews and rating by the Shopify product ID.
- It sums up what buyers say about the exact thing they asked, with one quote.
- It offers the next step: the right size, the right variant or the cart.
What it looks like on WhatsApp
Customer: Is the Harbor rain jacket actually waterproof? I cycle to work. (example)
AeroChat: The Harbor rain jacket has 4.7 stars from 156 ratings. Most buyers say it keeps them dry in heavy rain, and four mention cycling commutes with no leaks. One wrote: “Rode 40 minutes in a downpour and stayed dry.” A few say the hood is roomy. It comes in black and olive. Which would you like?
Customer: Olive, medium.
In Junip: nothing changes. AeroChat read the reviews and rating for the Harbor rain jacket.
The recipe
Copy this into AeroChat
When a shopper asks what people think of a product, or asks about quality, comfort, durability or delivery, follow these steps.
- Find the product in our Shopify catalog. If it is not clear which product they mean, ask.
- Read the product’s reviews from Junip by its Shopify product ID.
- Reply with the average rating and the number of ratings in one line.
- Sum up what buyers say about the thing they asked, in two or three sentences, and add one short quote.
- If reviews disagree, say so plainly.
- If there are no reviews yet, say so and answer from the product description.
- Offer the next step and check the variant is in stock in Shopify.
Never make up or change a review. Never share a reviewer’s contact details. Reply in the customer’s language.
Change the summary length and the next step to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
- Junip. In your Junip admin, go to Settings, then Store, and copy your store key. Junip lists API & Custom Apps on its Premium plan, as of November 2026. Paste the key in when AeroChat asks.
- Your knowledge base. Add your size guide and product care notes, so AeroChat can add them when reviews do not cover the question.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Junip, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Junip’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which reviews show on your store, managed in Junip.
- How long the summary is and whether AeroChat quotes reviews.
- What AeroChat offers next.
The result to expect
Shoppers get the answer buried in your reviews in a few seconds, while the cart is still open. Your team stops copying review quotes into chat.
Measure it with your own numbers: review questions answered in chat and orders placed in the same session as the chat, for a month before and after.
Next: see every Junip workflow, including sending photo reviews.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Junip connection behind it. See what each channel does on the Junip integration page.
Answer your first review question in chat
Install AeroChat, paste the recipe, add your Junip store key, and ask your own chat what buyers say about your best seller.
7-day free trial.