Answer Product Review Questions on WhatsApp with Judge.me

By Alva Chew 5 min read Updated November 11, 2026

Yes. AeroChat works directly with Judge.me. It reads the published Judge.me reviews and the star rating for the product a shopper asks about, and answers their question from what your buyers wrote, while they are still deciding.

This recipe answers “does it run small?”, “is it good quality?” and “what do people say?” in chat, from your own Judge.me reviews. Part of connecting Judge.me to WhatsApp and AI chat.

What happens today

A shopper is on the product page with the item in their cart and one doubt left: will it fit, does the color look like the photo, does it last. The answer is somewhere in your reviews, but they have to scroll through dozens to find it, or message you and wait. If nobody replies while they are still on the page, many leave and do not come back.

The flow that works

  1. The shopper asks about a product in chat.
  2. AeroChat finds the product in your Shopify catalog and reads its published Judge.me reviews and rating.
  3. It replies with the rating and a short summary of what buyers say about the exact thing they asked, with one quote.
  4. It offers the next step: the right size, the right variant, or a link to add it to the cart.

What it looks like on WhatsApp

Customer: Is the Alder wool beanie itchy? I have sensitive skin. (example)

AeroChat: The Alder wool beanie has 4.8 stars from 64 reviews. Most buyers say it is soft, and three mention sensitive skin with no itching. One wrote: “Finally a wool hat I can wear all day.” It comes in grey, navy and rust. Which color would you like?

Customer: Navy please.

In Judge.me: nothing changes. AeroChat read the published reviews and the rating for the Alder wool beanie.

The recipe

Copy this into AeroChat

When a shopper asks what people think of a product, or asks about fit, sizing, quality, comfort or delivery, follow these steps.

  1. Find the product in our Shopify catalog. If it is not clear which product they mean, ask.
  2. Read the product’s Judge.me reviews. Only use reviews that are published.
  3. Reply with the average rating and the number of reviews in one line.
  4. Sum up what buyers say about the thing they asked, in two or three sentences, and add one short quote from a review.
  5. If reviews disagree, say so plainly, for example “most say true to size, a few say it runs small”.
  6. If there are no reviews yet, say so and answer from the product description.
  7. Offer the next step, such as the size or variant to choose, and check it is in stock in Shopify.

Never make up or change a review. Never share a reviewer’s email. Reply in the customer’s language.

Change the number of sentences and the next step to match your store before you paste it.

What to connect

  • Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
  • Judge.me. In your Judge.me admin, go to Settings, then Integrations, and click View API tokens. Copy the private API token and paste it in when AeroChat asks.
  • Your knowledge base. Add your size guide and care notes, so AeroChat can add them when reviews do not cover the question.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Judge.me, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Judge.me’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

  • Which reviews you publish in Judge.me, since AeroChat only uses published ones.
  • How long the summary is, and whether AeroChat quotes reviews at all.
  • What AeroChat offers next: a size, a variant or a discount you have approved.

The result to expect

Shoppers get the answer that is buried in your reviews in a few seconds, from your own buyers, while the cart is still open. Your team stops copying review quotes into chat by hand.

Measure it with your own numbers: review and fit questions answered in chat, and orders placed in the same session as the chat, for a month before and after.

Next: see every Judge.me workflow, including taking a review in the chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Judge.me connection behind it. See what each channel does on the Judge.me integration page.

Answer your first review question in chat

Install AeroChat, paste the recipe, add your Judge.me token, and ask your own chat whether your best seller runs small.

Install AeroChat on Shopify

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