Swap a Subscription Product in Chat with Bold Subscriptions
Yes. AeroChat works directly with Bold Subscriptions. When a subscriber wants a different product, flavor or size, AeroChat reads the swaps you allow for that item in Bold, offers them, and swaps the one the subscriber picks.
This recipe turns “can I try the other flavor?” in WhatsApp, Instagram or web chat into a changed subscription, with no cancellation and no new order. Part of connecting Bold Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber is tired of the same flavor or needs a bigger size. They do not know a swap is possible, so they cancel and maybe buy something else later. Or they ask in chat, and someone on your team has to check which products can be swapped and make the change in Bold.
The flow that works
- The subscriber asks for a different product, flavor or size.
- AeroChat confirms who they are and reads the subscription from Bold.
- It reads the products allowed as swaps for that item and offers them with the price.
- It swaps the item in Bold when they choose.
- It confirms what the next order will contain and when it ships.
What it looks like on WhatsApp
Customer: My dog doesn’t like the salmon anymore, other options? (example)
AeroChat: You can swap Salmon Recipe 5kg for Chicken Recipe 5kg or Lamb Recipe 5kg, both at the same price. Which would you like?
Customer: Chicken
AeroChat: Done. Your next order on 29 November will be Chicken Recipe 5kg.
In Bold Subscriptions: the line item on the subscription is swapped from the salmon variant to the chicken variant.
The recipe
Copy this into AeroChat
When a subscriber wants a different product, flavor, scent or size in their subscription, follow these steps.
- Find them in Bold Subscriptions by the phone number they are messaging from, or ask for their subscription ID. Confirm their email matches their Shopify customer record.
- Read the subscription and confirm which item they want to change.
- Read the products allowed as swaps for that item in Bold and offer only those, with the price from Shopify.
- When they choose, swap the item in Bold.
- Read the upcoming orders and confirm what the next order will contain and when it ships.
If what they want is not an allowed swap, say so and offer the options that are. Never add a product they did not ask for. Reply in the customer’s language.
Change how AeroChat describes each option to match your products before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and prices.
- Bold Subscriptions. In your Bold Account Center, open API access tokens, create a token with the Subscriptions scope and copy it. Paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Bold Subscriptions, then switch it on. If it built the connection from Bold’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products can be swapped for which. That is set in Bold.
- Whether a swap to a pricier product needs a word to the subscriber about the new price.
The result to expect
Subscribers who want a change get it in the chat instead of canceling. Your team stops checking swap rules by hand.
Measure it with your own numbers: swaps made in chat and cancellations that gave “want something different” as the reason, month by month.
Next: see every Bold Subscriptions workflow, including changing the delivery address.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Bold Subscriptions connection behind it. See what each channel does on the Bold Subscriptions integration page.
Let subscribers swap in chat
Install AeroChat, paste the recipe, add your Bold token, and swap a test item from your own phone.
7-day free trial.