Change a Subscription Delivery Address in Chat with Bold Subscriptions
Yes. AeroChat works directly with Bold Subscriptions. When a subscriber gives a new delivery address in chat, AeroChat confirms it with them and updates the shipping address on their subscription in Bold, so the next order goes to the right place.
This recipe handles “I’ve moved” in WhatsApp, Instagram or web chat before the next order ships. Part of connecting Bold Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber moves and messages you the new address. Someone copies it into Bold by hand, sometimes with a typo, sometimes a day too late. The next box goes to the old address, and you pay for the reshipment.
The flow that works
- The subscriber gives a new delivery address in chat.
- AeroChat confirms who they are and reads the subscription from Bold.
- It repeats the new address back in full and asks them to confirm.
- It updates the shipping address on the subscription in Bold.
- It tells them which order date the change applies to.
What it looks like on WhatsApp
Customer: We moved, new address is 48 Cedar Lane, Apt 3, Portland OR 97205. (example)
AeroChat: Thanks. Just to confirm: 48 Cedar Lane, Apt 3, Portland, OR 97205, United States. Is that right?
Customer: Yes
AeroChat: Done. Your subscription will ship to 48 Cedar Lane from your next order on 22 November.
In Bold Subscriptions: the shipping address on the subscription is updated.
The recipe
Copy this into AeroChat
When a subscriber gives a new delivery address or says they have moved, follow these steps.
- Find them in Bold Subscriptions by the phone number they are messaging from, or ask for their subscription ID. Confirm their email matches their Shopify customer record.
- If they have more than one subscription, ask which ones the new address is for.
- Ask for any missing part of the address, such as the apartment number or postal code.
- Repeat the full new address back and ask them to confirm it.
- Update the shipping address on the subscription in Bold.
- Read the upcoming orders and tell them the first order date that ships to the new address.
- If an order for this cycle is already placed, check it in Shopify and tell them whether it can still change.
Never change an address without a clear yes. Reply in the customer’s language.
Change the address check to match the countries you ship to before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check orders already placed.
- Bold Subscriptions. In your Bold Account Center, open API access tokens, create a token with the Subscriptions scope and copy it. Paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Bold Subscriptions, then switch it on. If it built the connection from Bold’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which countries you ship subscriptions to.
- What happens to an order that is already placed for this cycle.
The result to expect
New addresses go into Bold exactly as the subscriber confirmed them, in the same chat. Fewer boxes go to old addresses.
Measure it with your own numbers: address changes made in chat and reshipments, for a month before and after.
Next: see every Bold Subscriptions workflow, including swapping a product.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Bold Subscriptions connection behind it. See what each channel does on the Bold Subscriptions integration page.
Update subscription addresses in chat
Install AeroChat, paste the recipe, add your Bold token, and change a test address from your own phone.
7-day free trial.