Connect BLOY to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with BLOY. It reads a customer’s points balance, rewards, points history, VIP tier and referral code from BLOY, and redeems points for a reward, through the BLOY Public API, on WhatsApp, Instagram, web chat and every other channel your customers use.
If your Shopify store runs its loyalty program on BLOY, AeroChat can answer the loyalty questions that arrive in chat. A customer on WhatsApp asks how many points they have, and AeroChat replies with the balance from BLOY and what they can get for it. Another asks for their referral code, and AeroChat sends it. Your Shopify store is built into AeroChat, and BLOY connects through its Public API with the key from your BLOY settings. You describe the workflow in your own words, AeroChat builds it, and BLOY stays the place you run the program.
What you can do with BLOY and AeroChat
- Answer “how many points do I have?”. AeroChat finds the customer in BLOY by email or Shopify customer and replies with their points balance.
- Show rewards they can use or afford. AeroChat reads the reward codes the customer already has and the redemption options their points can pay for.
- Explain points history. AeroChat reads the customer’s BLOY activity and explains when they earned or spent points, and why.
- Redeem points for a reward in chat. When a customer picks a reward they can afford, AeroChat redeems it in BLOY and sends the discount code in the chat.
- Answer “what’s my VIP tier?”. AeroChat reads the customer’s current tier and its perks from BLOY, and how far they are from the next one.
- Send a referral code. AeroChat gets the customer’s referral code from BLOY, which creates one if they do not have it yet.
- Explain how to earn more points. AeroChat reads your earning rules from BLOY and which one-time rules, such as a birthday, the customer has not used yet.
What it looks like on WhatsApp
Customer: How many points do I have? (example)
AeroChat: You have 340 points. That’s enough for the $5 off reward (100 points) or free shipping (300 points). Would you like to use one now?
Customer: Free shipping please
AeroChat: Done. Your code is BLOY-7KQ2MZ (example). Enter it at checkout for free shipping. You have 40 points left.
In BLOY: 300 points are redeemed for the free shipping reward, and a new discount code is created for the customer.
Customer: Can I get a code to give my sister? (example)
AeroChat: Here is your referral code: MAYA25 (example). Your sister can use it on her first order, and you earn points when she does.
In BLOY: nothing changes. AeroChat read the customer’s referral code.
Works on every chat channel
Your customers message you wherever they already are. The same BLOY connection and the same workflows run on each of these channels, and BLOY stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to check points, see rewards, redeem, ask about their tier or get a referral code. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store, right at checkout. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. BLOY connects through its Public API, documented at docs.bloy.io. BLOY finds customers by email or Shopify customer ID, so the two parts line up.
- What AeroChat reads from BLOY: customer records with their points balance, the reward codes a customer holds with their value and status, points activity with the balance before and after, redemption options and whether the customer can afford each one, earning rules, the customer’s VIP tier and perks, and their referral code.
- What AeroChat writes to BLOY: point redemptions that create a discount code, and a customer’s birthday when they share it in chat.
To connect, open BLOY in your Shopify admin, go to Settings and scroll to the Public API section. Copy your API key. BLOY’s docs do not name a plan for the Public API, but they say the API returns “Forbidden” if your plan is not eligible. If that happens, check BLOY’s plans or ask BLOY support.
Before AeroChat shares points or redeems a reward, it checks who it is talking to. It confirms the customer’s email or phone against their Shopify customer record, the same check AeroChat uses for order lookups.
You describe the workflow in your own words, for example “when a customer asks how many points they have, read their balance from BLOY and tell them which rewards they can afford”. AeroChat builds the workflow as a draft and asks for the BLOY key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Seven ready-made workflows for BLOY. Copy one into AeroChat, add your BLOY key, and it runs on every channel.
1. Answer “how many points do I have?”
Copy this into AeroChat
When a customer asks about their points, confirm their email and check it matches their Shopify customer record. Find them in BLOY by that email and read their points balance. Reply with the balance in one line, then read the BLOY redemption options and name the ones they can afford now. Offer to redeem one. Reply in the customer’s language.
2. Show rewards they can use or afford
Copy this into AeroChat
When a customer asks what rewards they have, confirm who they are, then read their rewards from BLOY. List any available reward codes with what each one gives. Then read the redemption options and say which ones their points can pay for. If they have nothing yet, tell them how many points the cheapest reward needs.
3. Explain points history
Copy this into AeroChat
When a customer asks why their points changed or where points went, confirm who they are and read their activity from BLOY. List the last five changes with the date, what happened and the points before and after. If they say points are missing for an order, check the order in Shopify and hand the conversation to our team with the order number and the activity list. Do not add points yourself.
4. Redeem points for a reward in chat
Copy this into AeroChat
When a customer wants to use their points, confirm who they are, read the BLOY redemption options and show only the ones they can afford. When they choose one, confirm the reward and the points it costs, then redeem it in BLOY. Send the discount code BLOY returns and say how to use it at checkout. Tell them their new balance. Never redeem without the customer’s clear yes.
5. Answer “what’s my VIP tier?”
Copy this into AeroChat
When a customer asks about their VIP tier or perks, confirm who they are and read their current tier from BLOY. Reply with the tier name and its perks. Read the VIP program from BLOY and tell them what the next tier needs. If they have no tier yet, say what the first tier needs.
6. Send a referral code
Copy this into AeroChat
When a customer asks how to refer a friend or asks for a referral code, confirm who they are and get their referral code from BLOY. Send the code with one line on what their friend gets and what they earn, from our knowledge base. Never share another customer’s code.
7. Explain how to earn more points
Copy this into AeroChat
When a customer asks how to earn points, read our earning rules from BLOY and list them in short lines. If you know who they are, check which one-time rules they have not completed, such as adding a birthday, and point those out. If they share their birthday in the chat, save it to their BLOY profile and confirm.
Who uses it
Shopify stores with repeat buyers, such as beauty, fashion and specialty food stores, use loyalty in chat so customers spend points instead of forgetting them. These recipes fit a store that runs on Shopify and BLOY:
- Beauty stores: restock and subscription questions and product recommendations.
- Fashion stores: order tracking and returns and exchanges.
What stays in BLOY
BLOY stays your loyalty program. Earning rules, reward options, VIP tiers, referral settings, widgets and manual point changes all live there. Every redemption AeroChat makes goes through BLOY like one from your loyalty widget.
AeroChat handles the conversation. It answers points and rewards questions, redeems rewards customers ask for and sends referral codes, and leaves the program to BLOY.
WhatsApp workflows that use BLOY
These end-to-end WhatsApp workflows run with BLOY and your Shopify store behind them. See them all in the WhatsApp workflows library.
Questions
Does AeroChat work with BLOY?
Yes. It connects through BLOY’s Public API with the API key from your own BLOY settings. It is not a BLOY product, and AeroChat has no partnership with BLOY.
Can customers redeem points on WhatsApp?
Yes. AeroChat shows the rewards their points can pay for, redeems the one they choose in BLOY and sends the discount code in the chat.
Can AeroChat add points?
BLOY’s API can add points, but the recipes on this page do not. Points questions that need a correction go to your team with the details. You can write a recipe that adds points for a reason you set.
Which plan do I need?
On the BLOY side, you need the Public API key from Settings. BLOY’s docs do not name the plan, and the API answers “Forbidden” if your plan is not eligible. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. See pricing for message volumes.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Let customers spend their BLOY points in chat
Install AeroChat, paste the points recipe, add your BLOY key, and ask your own chat how many points you have.
7-day free trial.