Check Points Balance in Chat with BLOY
Yes. AeroChat works directly with BLOY. When a customer asks how many points they have, AeroChat confirms who they are, reads their balance from BLOY and tells them which rewards they can afford right now.
This recipe answers “how many points do I have?” in WhatsApp, Instagram or web chat, and offers the next step. Part of connecting BLOY to WhatsApp and AI chat.
What happens today
Customers forget their points. When they remember, they ask in chat, and someone on your team looks them up in BLOY and writes back. By then the customer has often checked out without using the points, or not checked out at all.
The flow that works
- The customer asks about their points.
- AeroChat confirms their email matches their Shopify customer record.
- It reads their points balance from BLOY.
- It reads the redemption options and names the rewards they can afford.
- It offers to redeem one and send the code.
What it looks like on WhatsApp
Customer: Do I have any points left? (example)
AeroChat: Can you confirm the email on your account?
Customer: rina.k@example.com
AeroChat: Thanks, Rina. You have 260 points. That covers the $5 off reward (100 points) or the $10 off reward (200 points). Would you like to use one on your next order?
In BLOY: nothing changes. AeroChat read the customer’s balance and the redemption options.
The recipe
Copy this into AeroChat
When a customer asks about their points, balance or loyalty account, follow these steps.
- Ask for the email on their account if you do not have it, and check it matches their Shopify customer record.
- Find them in BLOY by that email and read their points balance.
- Reply with the balance in one line.
- Read the BLOY redemption options for this customer and name the ones they can afford now, with the points each costs.
- If they cannot afford any yet, say how many more points the cheapest reward needs.
- Offer to redeem a reward, and use the redeem workflow if they say yes.
Never share points or details for a different email. Reply in the customer’s language.
Change the follow-up offer to match your program before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can confirm who the customer is.
- BLOY. In BLOY, go to Settings and scroll to the Public API section. Copy your API key and paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect BLOY, then switch it on. If it built the connection from BLOY’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How AeroChat confirms who the customer is before sharing a balance.
- Whether AeroChat offers to redeem straight away or only answers the question.
The result to expect
Customers know their balance in seconds and see what it buys while they are still shopping. More points get spent on orders instead of sitting unused.
Measure it with your own numbers: points questions answered in chat and redemptions made in the same conversation, month by month.
Next: see every BLOY workflow, including showing available rewards.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same BLOY connection behind it. See what each channel does on the BLOY integration page.
Answer your first points question in chat
Install AeroChat, paste the recipe, add your BLOY key, and ask your own chat how many points you have.
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