See Available Rewards in Chat with BLOY
Yes. AeroChat works directly with BLOY. When a customer asks what rewards they have, AeroChat reads the reward codes they already hold in BLOY and the rewards their points can pay for, and redeems one in chat if they want it.
This recipe answers “what rewards can I use?” in WhatsApp, Instagram or web chat, with the code ready to paste at checkout. Part of connecting BLOY to WhatsApp and AI chat.
What happens today
A customer redeemed points weeks ago and lost the code. Or they have enough points but do not know what they can get. They ask in chat, and your team has to search BLOY, copy the code and check the options by hand. Until someone does, the customer waits at checkout.
The flow that works
- The customer asks what rewards they have.
- AeroChat confirms who they are against their Shopify customer record.
- It reads the reward codes they already hold in BLOY, with what each one gives.
- It reads the redemption options and lists the ones their points can pay for.
- If they choose one, it redeems it in BLOY and sends the new code.
What it looks like on WhatsApp
Customer: I had a reward code but I can’t find it. (example)
AeroChat: I found it. You have one available reward: $5 off, code BLOY-AB12CD34 (example). You also have 310 points, which is enough for free shipping (300 points). Would you like that too?
Customer: Yes
AeroChat: Done. Your free shipping code is BLOY-9XW4TP (example). You have 10 points left.
In BLOY: AeroChat read the customer’s rewards, then redeemed 300 points for free shipping, which created a new discount code.
The recipe
Copy this into AeroChat
When a customer asks what rewards, coupons or loyalty codes they have, follow these steps.
- Confirm their email and check it matches their Shopify customer record.
- Read their rewards from BLOY. List each available reward with what it gives and its code.
- Read the BLOY redemption options for this customer and list the ones they can afford, with the points each costs.
- If they want a new reward, confirm the choice and the points, then redeem it in BLOY.
- Send the code BLOY returns, say how to use it at checkout and give their new balance.
Never redeem without a clear yes. Never share codes for a different email. Reply in the customer’s language.
Change the wording of the reward list to match your program before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- BLOY. In BLOY, go to Settings and scroll to the Public API section. Copy your API key and paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect BLOY, then switch it on. If it built the connection from BLOY’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which rewards exist and what they cost in points. That is set in BLOY.
- Whether AeroChat can redeem in chat, or only lists the options.
The result to expect
Customers find a lost code or get a new one in seconds, without leaving the chat. Your team stops looking up reward codes by hand.
Measure it with your own numbers: reward questions answered in chat and reward codes used on orders, month by month.
Next: see every BLOY workflow, including explaining points history.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same BLOY connection behind it. See what each channel does on the BLOY integration page.
Put BLOY rewards in the chat
Install AeroChat, paste the recipe, add your BLOY key, and ask your own chat what rewards you have.
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