Answer Did My Payment Go Through on WhatsApp with Airwallex

Yes. Airwallex is built into AeroChat. When a customer asks whether their payment went through, AeroChat answers from the confirmation Airwallex sent for the payment link in that conversation, and resends the link if the payment has not arrived.

This recipe answers “I paid, did you get it?” in the same chat, without anyone checking the Airwallex account by hand. Part of connecting Airwallex to WhatsApp and AI chat.

What happens today

A customer pays and then messages to check it worked, sometimes with a screenshot, sometimes before they have actually finished paying. Someone logs in, looks for the payment and replies. When it is busy, the customer waits and worries, and the order sits unconfirmed even though the money arrived.

The flow that works

AeroChat sends an Airwallex payment link in the conversation, as part of an order or a booking.
Airwallex confirms each payment twice: once the moment its webhook fires, and again when the customer lands on the confirmation page.
When the customer asks whether their payment went through, AeroChat checks for that confirmation on the link it sent them.
If the payment is confirmed, it tells them the amount and confirms the order or booking.
If there is no confirmation yet, it says so plainly and resends the same link.
If they insist they have paid and nothing has arrived, it hands the conversation to your team with the details.

What it looks like on WhatsApp

Customer: I just paid for the two cushion covers. Did it go through? (example)

AeroChat: Yes, your payment of S$64 is confirmed. Your two cushion covers will ship tomorrow.

Customer: Great, thanks.

In Airwallex: nothing changes. The S$64 payment had already settled into your Airwallex balance, and AeroChat answered from Airwallex’s confirmation.

The recipe

Copy this into AeroChat

When a customer asks whether their payment went through, follow these steps.

Find the Airwallex payment link we sent in this conversation. If we sent more than one, ask which order or booking they mean.

If Airwallex has confirmed the payment, tell them the amount and confirm the order or booking with its details.

If there is no confirmation yet, tell them we have not received it yet and resend the same link so they can finish paying.

If they send a screenshot or say the money left their account and there is still no confirmation, tell them a team member will check and hand over the conversation with the order and the amount.

Never ask for card details in the chat. Never confirm an order without Airwallex’s confirmation. Reply in the customer’s language.

Change the handover wording to match how your team checks payments before you paste it.

What to connect

Airwallex. In the AeroChat dashboard, go to Integrations, then Airwallex Payments, and connect your Airwallex Business Account. It takes a couple of minutes. No account yet? Open one here.
Your knowledge base. Upload what happens after payment, such as shipping times or booking details, so the confirmation tells the customer what comes next.

AeroChat never sees card numbers and never holds your funds. Money settles directly into your Airwallex balance. Read more in getting paid without leaving the conversation.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Airwallex, add your knowledge base, then switch it on.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

What the confirmation message says after a payment.
When a payment question goes to your team.
Who checks payments a customer says are missing.

The result to expect

Customers get a clear yes or not yet as soon as they ask, from Airwallex’s own confirmation. Your team stops checking screenshots against the account.

Measure it with your own numbers: payment questions answered by hand, and time from payment to order confirmation, for a month before and after.

Next: send Airwallex payment links in the chat.

Works on every chat channel

This workflow runs the same way on your website chat, WhatsApp, Messenger, Instagram, Telegram, and email, with the same Airwallex connection behind it. See what each channel does on the Airwallex integration page.

Confirm your first payment in chat

Connect Airwallex, paste the recipe, buy one of your own products from your own number and ask whether it went through.

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