Chatra vs AeroChat: Live Chat for Your Team vs a Chat That Finishes the Sale
AeroChat answers and finishes the sale in the chat on every channel, and Chatra gives your team live chat on your Shopify store, priced per agent. Chatra suits a small team that wants to chat live with store visitors, see who is on the site, and use simple chatbots for routine replies. AeroChat suits a Shopify store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Chatra and AeroChat at a glance
| Chatra | AeroChat | |
|---|---|---|
| What it is | A live chat app for Shopify with chatbots, a real-time visitor list and replies from Facebook, Instagram and email | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | A price per agent a month, with a free tier for low volume | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Website live chat, Facebook, Instagram DM and email | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Your team chats live. Chatbots do routine work such as offline contact forms. The listing does not describe AI answers | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Shopify app install. REST API and outgoing webhooks on Pro. Works with Help Scout, Slack and Zapier | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Chatra details from apps.shopify.com/chatra, checked 11 November 2026.
Where AeroChat is different
AeroChat answers and acts, your team steps in when needed
AeroChat resolves the request itself: it checks the order, sends the payment link, starts the return or books the delivery. Your team sees every conversation, can take over at any point, and gets anything outside the limits you set, with the details attached.
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
When Chatra may suit you better
- You want your team chatting live with visitors. Chatra shows a real-time visitor list with visitor info and typing insights, so an agent can start a conversation. If people answer every chat, it is an option to look at.
- You get very few chats. Chatra’s free tier covers up to 5 conversations a month.
Pricing as of November 2026
Chatra plans, from its Shopify App Store listing, per agent. The App Store listing shows prices as estimates in the viewer’s local currency. The US dollar figures here use the exchange rate the listing states.
| Chatra plan | Price per agent a month | Yearly billing | What it includes |
|---|---|---|---|
| Free tier | US$0 | Up to 5 conversations a month, live chat, offline contact form bot | |
| Essential | US$31 | Saves 19% | Chatbots, Instagram DM, Facebook chat, visitor list, chat automation |
| Pro | US$41 | Saves 20% | Chat ratings and reports, data export, operating hours, agent groups, REST API and webhooks |
Essential and Pro have a 10-day free trial.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Chatra to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect your channels. Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat all run from one place.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, product questions and taking payment in the chat. AeroChat builds each one from your description.
- Run both for a while if you like. AeroChat can answer on one channel while you compare, then take over the rest.
Questions
Is AeroChat or Chatra better for my Shopify store?
If you want the chat to answer, take payment and book delivery without an agent on every message, AeroChat is the better fit. If your team wants to chat live with visitors and answer each one, Chatra is an option to look at.
Does Chatra use AI to answer customers?
Chatra’s App Store listing describes chatbots that do routine work and does not describe AI answers, as of November 2026. AeroChat answers from your store data and takes actions in the chat.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
See your store answer on its own
Install AeroChat, connect your store, and ask your own number about a product you sell. Then say “I’ll take it” and watch the payment link arrive.
7-day free trial.